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Posts tagged with Ecommerce

Why Norman Records is a masterclass of ecommerce design

Obviously I’m biased. I buy a lot of records. I write about music on a daily basis. I’m a sucker for online shopping. Therefore Norman Records hits my sweet spot.

There are plenty of other record stores out there that have a perfectly acceptable online presence, but most are in dire need of a responsive design, and none of them are as unique, personality-filled and containing quite as many brilliant idiosyncratic features as Norman Records. 

This isn’t intended as a niche post that’s only relevant to the vinyl obsessed out there, I’m covering this store because there’s so many features and lessons here that any ecommerce site can learn from.

The move from the old site to a newly responsive one was not without it challenges. I talked to Norman Records directors Phil Leigh and Nathon Raine yesterday and their opinions and access to stats are scattered throughout this review. 

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How far will customers go to qualify for free shipping?

We're well aware that free shipping can work well as a sales driver, but the extent to which shoppers will go to qualify is very interesting.

Stats from a UPS study show that 58% of customers have added extra items to their shopping basket in order to qualify for free delivery. 

So what does this mean for retailers, and how should they approach this issue? 

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Five evocative examples of ecommerce copywriting

Buy me, buy me, buy me!!! 

Not what you want to hear. Sure it’s implied, but as soon as even the most straightforward of online purchases becomes that much more brazen, that’s when us consumers start to rethink our behavior.

So what makes for great ecommerce copywriting? What’s the difference between a quality product listing and a boring list of specs? Does it even matter?

Surely product copy is all about manipulation or at best, gentle coercion? 

As content marketing becomes more and more vital to every industry, the ability to create quality copy, even for ecommerce has become a crucial skill. It’s a key way to market your brand and a fantastic way to separate yourself from similar competitors selling the same product. 

Your excellent copy and the different ways you can use it can also make your brand more trustworthy and foster a deeper sense of loyalty.

Here are five fantastic examples of copy from around the ecommerce world that will hopefully inspire you. For more advice, check out Graham Charlton’s post on what makes great ecommerce product page copy.

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20 things a retailer really should know about their customers

A few weeks ago, I wrote an article emphasising the importance of customer data and insight to shaping a retail marketing strategy.

Unfortunately, in my experience, key decisions are too often based on guesswork; following the latest fad, copying the competition or buying a solution that isn’t aligned to objectives and customer behaviour.  

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shopping cart

Small business ecommerce: a beginner’s guide to supplier selection

This post is designed for those small businesses that aren't yet selling online and are getting ready to start.

I won't pretend this piece is for those with lots of experience online. It's more a starting point to steady the nerves for those that are bamboozled by how complex supplier selection can seem.

Although many ecommerce ventures are small scale, and indeed many choose to stick with online marketplaces instead of going it alone, this doesn't mean the effort involved is small.

Even once a successful ecommerce website build is complete, your small business will rapidly find it has the need for extra resource to keep the beast purring.

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nixon

14 inspiring mobile commerce websites

The importance of responsive or adaptive design for any site, let alone ecommerce, has long passed the point where the value of it can be argued.

Google explicitly states that it will rank sites that are mobile friendly higher than those that aren’t. For the consumer on the go or away from the desktop, it’s an absolute must that your site is accessible and readable, with simple navigation, easy checkout and visual clarity.

Which ecommerce sites are doing the above, but also providing something more? Here are 14 inspiring examples below.

Once you’ve finished, download our excellent Mobile Web Design and Development Practice Guide for practical advice on design and development for mobile, while dissecting the technical challenges and commercial implications of the key mobile site development options.

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le coq tennis

Six of the best image-led ecommerce sites

Not everybody loves a hero image or a carousel. But imagery is a continuing trend in ecommerce.

Whilst brands don't want to compromise load times, the increasing uptake of tablets and their use for shopping means that images can help a site stand out.

A browsing experience is a lot more fun, and arguably realistic, with some big imagery thrown in.

Here are six websites that hit those retina-popping notes of colour on their homepages and beyond.

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smartphone

14 features of great mobile commerce design

What makes for a lovely experience on a mobile commerce site?

Mobile is undergoing big change and still in the area of design testing and optimisation.

Companies, although finally on board with the idea of the smartphone as assisting sales and driving footfall in store, are of course trying to increase conversion and checkout on the mobile itself.

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Five things you can learn about customers just by asking

Over the course of a typical year, I attend a number of retail and digital marketing conferences.

Without fail, everybody attending learns a huge amount. But almost everybody I speak to also comments that in heading back to the office they have a whole load more stuff they need to think about.

The ‘to do’ list keeps growing and growing.

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Five ways ecommerce sites can boost profits

Profit margins determine whether businesses sink or swim and this is especially true in the hypercompetitive ecommerce industry.

So what can retailers do to improve profit margins?

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shop

How does Google influence the retail customer journey?

Google has a big impact on the retail shopping journey, both online and off. 

I’ve previously written about the smartphone customer journey, but given increases in Android market share, retail sales, the proportion of retail sales online, and mobile sales, I thought I should take another look.

So, how does the customer interact with Google services in the course of her journey to purchase?

Be prepared for a stat-fest, from search to mobile, YouTube to in-store.

1 comment
stars and stripes

10 US digital marketing statistics we've seen this week

Here's the latest US stats we've seen around the web.

Intrigue is provided by native advertising, Alibaba hype, Twitter ads, newspapers and our obsession with our phones.

Get stuck in. And make sure you take a look at the Econsultancy Internet Statistics Compendium for more stats.

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