Author: Ben Davis

Ben Davis

Ben Davis is Editor at Econsultancy. He lives in Manchester, England. You can contact him at ben.davis@econsultancy.com or follow at @herrhuld.

expedia

An introduction to AI and customer service

With businesses losing $1.6trn annually due to poor customer service (according to Accenture research), it's a pressing issue for many brands.

Can artificial intelligence militate against some of this loss? There are a number of different technologies in the market. Here's an overview...

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crm

What's the difference between CRM, marketing automation and DMPs?

To somebody like me who hasn't worked at the sharp end of customer relationship management (CRM), it can be confusing to consider the theory.

I set out to discover where CRM, marketing automation, sales, and data management platforms cross paths, and how CRM is implemented.

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pac-man

All the digital news stories you missed this week

This week has been stuffed to the brim with news, thanks, primarily, to The Donald.

Here's some stuff in digital that you may have missed.

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mobile

10 thought-provoking quotes about mobile experiences

There's nothing like a roundup of some incisive quotes about emerging technology to pep up your presentation or indeed your afternoon.

These quotes about mobile are taken from the innovation charity Nesta and its excellent collection of essays on the subject, part of the Digital R&D Fund's effort to help arts and culture organisations make the most out their data.

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resident evil chatbot

I tried out the new Resident Evil AI chatbot. It was far from intelligent.

A colleague passed on a press release announcing that "the world's first movie character powered by true AI" has arrived on social media platforms.

Naturally, my internal 'potential blog post' siren began to wail. And I also thought, 'that's quite a cool idea'.

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chart

The best APAC digital marketing stats from January 2017

Do Australian B2B marketers lack strategy? Are Chinese advertisers focusing on the right trends for 2017?

January's roundup of digital marketing stats from APAC includes some fascinating studies. As ever, if you want more stats, check out Econsultancy's Internet Statistics Compendium.

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content calendar

Content planning doesn't need hundreds of different tools

There are loads of blog posts on the internet about content planning tools. Econsultancy has published a few of them.

It's easy to get overwhelmed by hundreds of tools out there for so many different tasks - analytics and social listening, ideation, workflow management, content creation, calendarisation etc.

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monzo

Prudent UX for banking? Monzo designs 'positive friction'

How does digital technology enable the customer to manage their finances? Does your banking app check up on your spending?

The mobile is the device that should have transformed the way consumers manage their finances. And though there is now a slew of transfer/payment apps, and many banking apps are some of the slickest you'll ever use, their functionality rarely addresses a very common customer need - 'How can I protect myself from spending too much?'

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user stories

Marketers, go back to your roots with user stories

The most important tenet of service design is working with user stories in mind.

This obsession with user centricity is creeping across business - is there any company exec that hasn't expounded to the press that "the customer is at the heart of everything we do"?

Thankfully, there's a renewed focus on the customer among marketers, too.

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watson

All the digital news stories you missed this week

New ad products from Google, Watson buying media, Trump using psychographic profiling - an interesting week in digital news.

Here's your roundup...

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seo

What is technical SEO? And why is it important?

Technical search engine optimisation (SEO) describes the efforts of a webmaster to ensure their website is compatible with search engine guidelines, and can be indexed and ranked for keyphrase searches accordingly.

Whilst marketers perhaps best understand the implications of getting SEO wrong, it is often developers that implement technical SEO decisions.

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patagonia blog

The virtuous cycle of transparency: 10 of the best company blogs

Jeff Weiner, CEO of LinkedIn, coined this phrase.

He said, "I’ve come to learn there is a virtuous cycle to transparency and a very vicious cycle of obfuscation. People have an insatiable curiosity, and if they’re officially denied access to information, they’re going to dig for it on their own."

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