tag:econsultancy.com,2008:/topics/strategy Latest Strategy content from Econsultancy 2017-02-16T14:59:16+00:00 tag:econsultancy.com,2008:BlogPost/68817 2017-02-16T14:59:16+00:00 2017-02-16T14:59:16+00:00 How brands are targeting business travellers Nikki Gilliland <p>According to a <a href="http://hotelmarketing.com/index.php/content/article/booking.com_survey_reveals_top_causes_of_business_travel_stress" target="_blank">survey from Booking.com</a>, 93% of business travellers feel stressed at some point during their journey - unsurprising given the amount of logistics involved. From planning to managing expenses, and even without taking into account the actual work that needs to done, there’s a whole heap of hassle that goes along with corporate travel.</p> <p>For brands, this traveller presents a unique opportunity. </p> <p>Not only is there less need to dazzle and delight with <a href="https://econsultancy.com/blog/67766-10-examples-of-great-travel-marketing-campaigns/" target="_blank">inspirational marketing</a>, but thanks to the deep pockets of corporate companies, the budget can often be sizeable. Meanwhile, with a positive experience likely to result in repeat trips, business travel could prove to be a lucrative market.</p> <p>Here’s how a few brands are setting their sights on it.</p> <h3>Airbnb</h3> <p>The ‘Airbnb for business’ program launched in 2015, signalling the brand’s intent to capture interest from corporate travellers, all the while proving how popular alternative accommodation has become.</p> <p>The service allows companies to integrate their business travel itineraries, giving them a full run-down of where employees are staying and how much they’re spending. More recently, Airbnb has introduced a feature that allows employees to book on behalf of colleagues, making the service even more streamlined.</p> <p>Since it launched, the program has enjoyed a period of growth, however <a href="https://skift.com/2016/11/04/small-companies-have-embraced-airbnb-for-business-travel/" target="_blank">recent data</a> suggests that this could be slowing – mainly due to the companies choosing Airbnb spending as little as possible on short trips. Similarly, Airbnb for business is only seeing real success in cities where the hotel prices are notoriously high.</p> <p>Airbnb is naturally trying to combat this by promoting longer stays and group trips, even offering £40 in travel credit, in order to encourage higher spend.</p> <p><img src="https://assets.econsultancy.com/images/0008/3951/Airbnb.jpg" alt="" width="760" height="320"></p> <h3>Booking.com</h3> <p>With a reported one in five customers using <a href="https://econsultancy.com/blog/68505-a-closer-look-at-booking-com-s-customer-focused-strategy/" target="_blank">Booking.com</a> for business travel, it’s no surprise the brand decided to launch its own business travel platform.</p> <p>Designed to make the research and planning stage as easy as possible, it places a big focus on peer-to-peer reviews, sorting through the data to find accommodation that is ‘business traveller tested and approved’.  </p> <p>This customer-centric approach is continued across the board, and reflected in the online UX.</p> <p>After completing a simple registration, users can filter the search by ‘business interest’ like fitness centre or free cancellation. Arguably, the platform doesn't offer anything that much different to the main Booking.com platform, however the ability for company managers or administrators to coordinate plans for others is a key differentiator.</p> <p>Since its launch, there have been suggestions that the brand will expand its business offering into flights - though there's been no sign of this so far.</p> <p><img src="https://assets.econsultancy.com/images/0008/3952/Booking.jpg" alt="" width="750" height="364"></p> <h3>STA</h3> <p>With millennials forecast to make up half of the workforce by 2020, the stereotype of the middle-aged business traveller no longer applies.</p> <p>STA is tapping into this notion, launching a business travel brand to target young people with a desire to combine both business and pleasure.</p> <p>Alongside young people starting their own business, students travelling for internships or first jobs, it also targets people who want to tag on a holiday at the end of a work trip.</p> <p>With <a href="http://www.cnbc.com/2016/05/05/millennials-are-prioritizing-experiences-over-stuff.html" target="_blank">78% of millennials</a> choosing worthwhile experiences over possessions, it’s no surprise that this demand exists. It also bodes well for STA, with the move helping the brand to stay relevant to young people as they move into the workplace.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Need a <a href="https://twitter.com/hashtag/visa?src=hash">#visa</a>?. We can help you find out if you need one! Speak to our experts to find out more businesstravel@statravel.co.uk <a href="https://t.co/sbH3xH0RzE">pic.twitter.com/sbH3xH0RzE</a></p> — STA Travel Business (@STABusiness) <a href="https://twitter.com/STABusiness/status/825335372343308289">January 28, 2017</a> </blockquote> <h3>Marriot</h3> <p>STA isn’t the only travel brand to target business travellers with the promise of an experience.</p> <p>Marriot’s Renaissance Hotels brand recently launched a new campaign to do just that. Called ‘The Navigator’s Table’, the video series features TV chef Andrew Zimmern from “Bizarre Foods”, and involves chefs and entrepreneurs offering insight and opinions on regional dishes. </p> <p>Essentially, it is designed to appeal to the modern business traveller – someone who is curious, and who wants to get as much out of a business trip as possible.</p> <p>The frequency with which business travellers travel is largely the reason behind this marketing push. For a large hotel chain like Marriot, a single ‘authentic experience’ could result in multiple and repeat bookings in future – reason enough to pay them more attention.</p> <p><iframe src="https://www.youtube.com/embed/7UUT15kQG1A?wmode=transparent" width="854" height="480"></iframe></p> tag:econsultancy.com,2008:BlogPost/68805 2017-02-14T11:01:00+00:00 2017-02-14T11:01:00+00:00 Are brands failing to properly promote their new chatbots? Nikki Gilliland <p>One issue I failed to mention is that the brand doesn’t appear to be doing much to promote it. Which is odd, as how are people meant to use it if they don’t know it exists in the first place?</p> <p>Here’s a bit more info on this issue and how brands can combat it.</p> <h3>Discovering chatbots</h3> <p>In order to access the Pizza Express chatbot, I typed @PizzaExpress in the recipient search bar in Facebook Messenger. Easy enough, as it immediately appeared in the drop-down menu.</p> <p>However, I was already aware that the bot existed, and it’s likely that most existing users don’t.</p> <p>So, where else is it promoted?</p> <p>Looking at the brand’s main Facebook page, I discovered that it can also be accessed via the ‘book now’ or ‘message’ buttons, which take you straight to Messenger.</p> <p><img src="https://assets.econsultancy.com/images/0008/3880/Pizza_Express_page.JPG" alt="" width="780" height="635"></p> <p>Fair enough. Although, it does seem like this would be very easy to miss, even for existing fans of the <a href="https://econsultancy.com/blog/64674-how-to-market-your-branded-facebook-page/" target="_blank">Facebook page</a>. Most people find and access content directly from their news feed, so how likely is it that anyone will see this?</p> <p>Upon further inspection, I spotted that the brand has actively promoted the feature in a recent post, highlighting it in conjunction with a current Valentine’s Day special offer and urging users to book it via the chatbot.</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fpizzaexpress%2Fposts%2F10155045491108139&amp;width=500" width="500" height="512"></iframe></p> <p>But, while fans might see it, what about people who occasionally (or even regularly) eat in a Pizza Express restaurant, but haven’t liked the brand’s Facebook page?</p> <p>Personally, I’ve enjoyed the odd Padana Romana in my time. I’d even go as far as saying Pizza Express is my emergency high street restaurant chain of choice, but I’d honestly never think to hit that ‘like’ button. </p> <p>In that case, I’d miss the chatbot entirely. And Pizza Express might miss out on my data and the subsequent opportunity for retargeting. </p> <p>It's also worth mentioning that anyone without Facebook Messenger installed on their smartphone will be left frustrated if they happen to click ‘book now’ on the Facebook page.</p> <h3>Promoting bots</h3> <p>From this example, we can see that brands often need to do more to promote and facilitate chatbot use. </p> <p>One option is of course cross-promotion, using social media to drive interest, and in some cases creating separate social media channels specifically for the chatbot.</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fkayak.unitedkingdom%2Fposts%2F554525934735318&amp;width=500" width="500" height="517"></iframe></p> <p>This aside, one of the major issues with promotion could be related to whose responsibility the chatbot is. I recently read an article that suggested a lack of internal strategy often leads to the failure of bots, with businesses unsure whether activity should be driven by marketing, IT or customer service.</p> <p>Lastly, alongside organic promotion on social, another good option is targeted ads.</p> <p>This appears to be one of the most effective and fool-proof solutions, however, with chatbot technology still in its infancy – and with real value yet to be proven – brands will understandly feel reluctant to throw a lot of money behind promotion.</p> <p>Perhaps the recent announcement that brands can now <a href="http://www.adweek.com/digital/brands-can-now-promote-their-chatbots-targeted-facebook-ads-174526/" target="_blank">serve targeted ads</a> to users in Facebook Messenger (as long as they’ve previously interacted with the brand) might spur on greater promotion in future.</p> <p>While chatbots might offer the opportunity for greater engagement, brands will need to do more to ensure that customers know about them.</p> <p><strong><em>Related articles:</em></strong></p> <ul> <li><em><a href="https://econsultancy.com/blog/68532-the-case-for-chatbots-being-the-new-apps-notes-from-websummit2016/" target="_blank">The case for chatbots being the new apps - notes from #WebSummit2016</a></em></li> <li><em><a href="https://econsultancy.com/blog/68046-five-pioneering-examples-of-how-brands-are-using-chatbots/" target="_blank">Five pioneering examples of how brands are using chatbots</a></em></li> <li><em><a href="https://econsultancy.com/blog/68732-what-makes-a-good-chatbot-ux/" target="_blank">What makes a good chatbot UX?</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/68802 2017-02-14T10:41:36+00:00 2017-02-14T10:41:36+00:00 Five content marketing examples from dating sites and apps Nikki Gilliland <p>As online dating services become increasingly popular – with <a href="http://www.pewinternet.org/2016/02/11/15-percent-of-american-adults-have-used-online-dating-sites-or-mobile-dating-apps/" target="_blank">15% of all American adults</a> reportedly having used one – these sites are cleverly tapping into customer demand.</p> <p>While some larger dating sites rely on television or PPC advertising, good old fashioned content marketing remains a great way to attract a clientele.</p> <p>Here’s a look at just a few examples. And to learn more on this topic, check out these Econsultancy resources:</p> <ul> <li><a href="https://econsultancy.com/training/courses/topics/content-marketing-and-strategy">Content Marketing Training Courses</a></li> <li><a href="https://econsultancy.com/reports/the-future-of-content-marketing/">The Future of Content Marketing Report</a></li> <li><a href="https://econsultancy.com/reports/implementing-content-strategy-digital-best-practice/">Implementing Content Strategy: Digital Best Practice</a></li> </ul> <h3>OKCupid</h3> <p>OKCupid was one of the first online dating websites to use content to drive its overall strategy.</p> <p>The original incarnation – OKTrends – was run by the company's co-founder, Christian Rudder, who used his mathematical background to set the tone of the blog. </p> <p>Essentially, he turned statistics and user data into fascinating articles, generating huge interest from online readers in general - not just those using its main dating service.</p> <p>Since being acquired by Match.com the blog has changed, however data and insight from the dating community remains at the heart of its content.</p> <p>It also regularly posts larger features, designed to poke fun at the perils of modern dating. One recent example is the amusing ‘Dictionary for the Modern Dater’, found on its Medium blog. Managing to steer clear of the clichés of online dating, it uses relatable humour to engage and entertain readers.</p> <p><img src="https://assets.econsultancy.com/images/0008/3867/OKCupid.JPG" alt="" width="780" height="422"></p> <h3>Match.com</h3> <p>Match.com is another site that uses data to inform its content, largely for its annual ‘Singles in America’ study, which surveys over 5,000 US singletons to create informative and in-depth infographics and blog posts.</p> <p>Last year, the ‘Clooney Effect’ was one of the most successful pieces of content to arise, subsequently being picked up by a number of high profile publishers such as Glamour and Business Insider. </p> <p>Stemming from the statistic that 87% of men would date a woman who made ‘considerably more money’ than them (like Clooney and his highly successful wife, Amal Alamuddin) – it built on themes of positivity and empowerment to generate interest. With a reported 38% increase in traffic around the period the study was published, the results speak for themselves.</p> <p><img src="https://assets.econsultancy.com/images/0008/3868/Match_survey.JPG" alt="" width="780" height="428"></p> <h3>eHarmony</h3> <p>Unlike the aforementioned examples, eHarmony relies on emotive storytelling rather than statistics.</p> <p>With a helpful and thoughtful tone of voice, it aims to stem the fears and general stigmas that surround online dating, using advice-based articles to drive registration on the main site. </p> <p>While some have labelled its style of content as patronising, one area where eHarmony undeniably succeeds is in user-generated content. The 'success stories' page of its website is littered with positive reinforcement, cleverly breaking down content into various categories to target a wide range of demographics and backgrounds.</p> <p><img src="https://assets.econsultancy.com/images/0008/3870/eharmony.JPG" alt="" width="700" height="720"></p> <h3>Tinder</h3> <p>In just two short years, Tinder acquired more than 50m users – a feat that can perhaps be put down to its shrewd use of third-party integration. </p> <p>By enabling users to sign up with their Facebook login, it cleverly cuts through the frustrations of traditional dating websites, encouraging a younger audience to download and use the app.</p> <p>Unsurprisingly, Tinder is also one of the best examples of how to use social media to engage users. Not only does it integrate social on its app (now allowing users to cherry-pick the Instagram photos that they would like to show on their profile) it also populates its own social media with interesting, humorous and decidedly tongue-in-cheek content.</p> <p>For example, its Facebook page continuously drives interest. Last year, a Valentine’s Day post generated over 58,000 likes, 9,600 shares, and 2,900 comments – coming out on top in terms of engagement for online dating sites.</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Ftinder%2Fphotos%2Fa.378789085524216.87768.353659601370498%2F914594031943716%2F%3Ftype%3D3&amp;width=500" width="500" height="589"></iframe></p> <h3>Hinge</h3> <p>Dating app, Hinge, has turned its back on ‘swipe culture’, recently introducing a subscription-based model to help users cultivate meaningful connections. Features of the app, unlike Tinder, are also designed to resonate on a deeper level. For example, users are required to ‘heart’ specific parts of another’s profile such as the book they’re currently reading or their go-to karaoke song.</p> <p>Hinge also builds on its positioning as a ‘relationship app’ rather than a dating app to inform its wider content marketing. </p> <p>A recent email campaign, launched in time for Thanksgiving, asked users what they were thankful for.</p> <p><img src="https://assets.econsultancy.com/images/0008/3874/Hinge.JPG" alt="" width="500" height="787"></p> <p>Using a seasonal theme alongside a message of gratitude – it was a clever example of how to use content to reinforce brand values and reignite user interest. </p> <p><em><strong>Related articles:</strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/64270-five-dating-tips-you-can-apply-to-your-email-marketing/" target="_blank">Five dating tips you can apply to your email marketing</a></em></li> <li><em><a href="https://econsultancy.com/blog/68068-four-ways-brands-are-marketing-through-dating-services/" target="_blank">Four ways brands are marketing through dating services</a></em></li> <li><em><a href="https://econsultancy.com/blog/67563-how-tinder-has-changed-ecommerce/" target="_blank">How Tinder has changed ecommerce</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/68790 2017-02-13T15:08:00+00:00 2017-02-13T15:08:00+00:00 Pros and cons of creating multiple brand Facebook pages Nikki Gilliland <p>Of course, it’s not always appropriate or realistic to do this, with some arguing that it can dilute quality and even damage brand perception.</p> <p>So what’s the answer? Here are a few pros and cons to help weigh up the argument.</p> <h3>Pros</h3> <h4>Greater impact</h4> <p>While Facebook pages used to be a destination – the place users went to be able to consume content – <a href="https://econsultancy.com/blog/66378-facebook-s-algorithm-update-what-it-means-for-marketers/" target="_blank">changes to the algorithm</a> means that these pages now act as publishers, with users being fed content directly in their News Feed. </p> <p>Meanwhile, as the algorithm rewards the most engaging content with greater reach, brands and publishers are taking advantage of this by separating out into multiple verticals or incredibly niche topics.</p> <p>One of the most successful examples of this is <a href="https://econsultancy.com/blog/68426-a-brand-that-loves-you-how-buzzfeed-uses-empathy-to-connect-with-its-audience/" target="_blank">Buzzfeed</a>, which has an impressive 90 different pages in total. With the likes of Buzzfeed BFF and Buzzfeed Weddings, it can hone in on the audience’s super specific interests, essentially hoping that the more focused a page is, the better its content will perform.</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FBuzzFeedWeddings%2Fposts%2F585014391694477&amp;width=500" width="500" height="480"></iframe></p> <p>With around 79 pages, Huffington Post has also demonstrated this approach – and proved it can work. For instance, a video about feminism generated 1.5m views when it was posted on the main HuffPost Facebook page, however, when it was posted on the HuffPost Women, it received 3.7m. </p> <p><iframe src="https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2FHuffPostWomen%2Fvideos%2F929651497102904%2F&amp;show_text=0&amp;width=560" width="560" height="315"></iframe></p> <p>This goes to show that putting relevant content in front of a small but highly engaged audience can generate more success than merely posting content to a large pool of people roughly interested in a similar theme.</p> <h4>Promotes localisation</h4> <p>Another reason for creating multiple Facebook pages is to promote localised content or products, where the strategy is aligned to growing a community based on geography rather than interest.</p> <p>A good example is Lululemon, the women’s sportswear brand, which has multiple Facebook pages for its various store locations around the world. Whether it's Lululemon Edinburgh or Lululemon Toronto, each page is dedicated to promoting specific in-store events (which in this case is often yoga classes) and store-specific offers. </p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FlululemonLondon%2Fposts%2F1319697514719040&amp;width=500" width="500" height="546"></iframe></p> <p>By doing this, the brand is able foster a real sense of community, as well as aid customer service, as most pages are run by the people who also work in the store location.</p> <h3>Cons</h3> <h4>A lack of resources</h4> <p>So, while it can clearly be beneficial, having multiple Facebook pages is not always so easy or effective. </p> <p>One of the biggest drawbacks, often for smaller brands or publishers, is simply a matter of resources. Requiring constant monitoring and attention, it is naturally easier and less time-consuming to focus on just the one page. </p> <p>Revenue can also be a big issue. Again, for bigger brands like Buzzfeed, it might be feasible to duplicate advertising across multiple pages – yet this could be a very costly and unrealistic notion for others.</p> <h4>Duplicated content</h4> <p>One of the biggest cons is keeping a steady stream of original, relevant and engaging content across the board. It is quite likely that users will like multiple pages from the same brand, which in turn means that duplicated or similar content will be less effective, not to mention off-putting for users.</p> <p>Finally, there is the suggestion that creating multiple pages for segmentation purposes is not only more hassle than its worth, but unnecessary due to the Facebook Targeting feature. This allows brands to post tailored content that can only be seen by a specific audience, meaning that you can already deliver the most relevant content to the right people.</p> <p>All in all, perhaps it depends how much effort a brand is willing to put into its Facebook presence, alongside how ready and willing the audience is to embrace it.</p> <p><em><strong>More on Facebook:</strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/67691-content-creators-it-s-time-to-abandon-yourself-to-facebook/" target="_blank">Content creators, it's time to abandon yourself to Facebook</a></em></li> <li><em><a href="https://econsultancy.com/blog/67603-what-marketers-need-to-know-about-facebook-s-livestreaming-push/" target="_blank">What marketers need to know about Facebook's livestreaming push</a></em></li> <li><em><a href="https://econsultancy.com/blog/68415-the-low-down-on-facebook-marketplace-is-it-any-good/" target="_blank">The low-down on Facebook Marketplace: Is it any good?</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/68765 2017-02-02T14:19:00+00:00 2017-02-02T14:19:00+00:00 Why brands should be making more use of Pinterest Nikki Gilliland <p>Of course, Pinterest’s age-old image problem remains, with the platform often being dismissed as ‘female-centric’ – a place for wedding inspiration and rainbow cake recipes. But having surpassed 150m monthly users in 2016 – a 50% increase from the previous year – and a growing male audience, could this be a false assumption?</p> <p>Here’s a rundown of why it might be worth paying Pinterest a bit more attention this year. And to learn more on this topic, check out Econsultancy's range of <a href="https://econsultancy.com/training/courses/topics/social/">social media training courses</a>.</p> <h3>Encourages path to purchase</h3> <p>Unlike Twitter or Facebook, which both have messaging or communication at their core, Pinterest is built on strong commercial elements. 55% of Pinterest users visit the platform for the <a href="https://www.socialbakers.com/blog/detail/?id=2652&amp;url_key=6-pinterest-updates-marketers-need-to-know-from-2016&amp;category_url_key=marketing" target="_blank">sole purpose of finding or shopping for products</a>. In comparison to just 12% doing the same on Facebook and Instagram respectively, the opportunity to directly drive sales is unrivalled. </p> <p>With a Buy Button and Promoted Pins, brands now have the opportunity to expand visibility on the platform, serving native ads to relevant feeds and search results. </p> <h3>Incorporating AI</h3> <p>Further to this, Pinterest has recently announced that it is incorporating <a href="https://econsultancy.com/blog/67745-15-examples-of-artificial-intelligence-in-marketing/" target="_blank">artificial intelligence</a> into its platform, using deep learning to improve its Related Pins feature. </p> <p>By drawing on user data, it will be able to serve pins that are more related to the user's context and ongoing activity. </p> <p>This focus on <a href="https://econsultancy.com/blog/67070-why-personalisation-is-the-key-to-gaining-customer-loyalty/" target="_blank">personalisation</a> is already proving successful, with early testing resulting in <a href="https://engineering.pinterest.com/blog/applying-deep-learning-related-pins" target="_blank">5% more engagement</a> on Related Pins.</p> <h3>Introduction of video ads</h3> <p>Last year, Pinterest launched video advertising or ‘promoted video’, allowing brands to add another dimension to their presence on the platform. With a <a href="http://fortune.com/2016/08/04/pinterest-video-focus/" target="_blank">reported 60% increase</a> in the number of videos saved on the platform, it is clear that users crave this visual medium to further enhance their browsing and shopping experience.</p> <p>By pairing video ads with promoted pins, brands have even further opportunity to drive sales, with beauty brands in particular making use of tutorial videos and customer reviews.  </p> <h3>Expanding male audience</h3> <p>While fashion, beauty and weddings remain a few of Pinterest’s most popular categories – Pinterest is not actually dominated by women. In fact, male usage increased by 70% last year, and 40% of the site’s monthly active users are now made up of men.</p> <p>So what are they doing on the site? Funnily enough, exactly the same thing as women, which is curating and discovering content related to their hobbies and interests. </p> <p>Brands are also realising that the platform doesn't have to be so gender-divided. One example of this is Pinterest’s new microsite aimed at Super Bowl fans. Based on the idea that sports viewers will search the platform in advance of big events, looking for party planning ideas and other related content, it aims to target potential buyers, as well as increase the platform’s focus on personalisation.</p> <h3>Examples of brands on Pinterest</h3> <p>So, how exactly are brands utilising Pinterest? Here are a few of the best examples.</p> <h4>Etsy</h4> <p>Pinterest acts a bit like a shop window display for Etsy, carefully curating collections to highlight the very best of the marketplace.</p> <p>For shoppers, it provides inspiration and encourages purchases. On the other hand, it is a brilliant marketing and promotion tool for Etsy sellers.</p> <p><img src="https://assets.econsultancy.com/images/0008/3566/Etsy.JPG" alt="" width="760" height="414"></p> <h4>Lonely Planet</h4> <p>For travel brands, Pinterest can be a highly effective tool for targeting consumers in the 'planning' stage.</p> <p>Lonely Planet uses the platform to curate travel guides, drawing on content from bloggers and social influencers as well as its own site. This approach encourages a community-feel, meaning that users are inclined to contribute to group boards.</p> <p><img src="https://assets.econsultancy.com/images/0008/3567/Lonely_Planet.JPG" alt="" width="760" height="413"></p> <h4>L’Oreal</h4> <p>Last year, L'Oreal Paris launched a series of Promoted Pins and video ads to promote a new line of highlighters. Results show that these ads <a href="http://www.adweek.com/digital/pinterests-scroll-activated-video-ads-are-paying-lor-al-and-hersheys-170354/" target="_blank">increased purchase intent by 37.2%</a> and boosted brand awareness by 30.7%.</p> <p>By targeting users with relevant and well-timed content, L'Oreal is one of the best examples of how to use Pinterest for advertising purposes.</p> <p><img src="https://assets.econsultancy.com/images/0008/3568/L_oreal.JPG" alt="" width="760" height="366"></p> <h4>Tesco</h4> <p>Recipe ideas are a great way for supermarkets to drive sales of ingredients, as well as improve general brand awareness.</p> <p>Tesco does this particularly well, using its Pinterest presence to target food-related searches and curate healthy and family-orientated recipes.</p> <p><img src="https://assets.econsultancy.com/images/0008/3569/Tesco.JPG" alt="" width="760" height="417"></p> <h4>GQ</h4> <p>Apparently, more men use Pinterest than read GQ magazine or Sports Illustrated combined.</p> <p>This puts the platform's scale into perspective, as well as its ability to target men who are already interested in specific media publications.</p> <p>GQ is one magazine that capitalises on online interest, using Pinterest to curate helpful and fun content. It's not afraid to be a little off-the-wall, either. I spotted a particularly humorous board called "Leonardo DiCaprio's Year in Leisure", detailing everything fun that Leo did back in 2014.</p> <p><img src="https://assets.econsultancy.com/images/0008/3570/GQ.JPG" alt="" width="760" height="404"></p> <p><em><strong>Now read:</strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/68763-can-snapchat-survive-instagram-s-aggressive-copycat-tactics/" target="_blank">Can Snapchat survive Instagram’s aggressive copycat tactics?</a></em></li> </ul> tag:econsultancy.com,2008:BlogPost/68720 2017-01-23T10:07:44+00:00 2017-01-23T10:07:44+00:00 Six successful examples of online brand communities Nikki Gilliland <p>Unlike areas of social community management (such as a <a href="https://econsultancy.com/blog/64674-how-to-market-your-branded-facebook-page/" target="_blank">Facebook page</a> or a Twitter channel) these tend to be the dedicated forums or websites where online communities share and discuss their interests.   </p> <p>So, let’s take a look at some of the best examples.</p> <h3>Lego Ideas</h3> <p>Alongside Lego message boards, Lego Ideas is a creative online community for enthusiasts of the famous toy sets, allowing users to find and submit ideas for new designs. </p> <p>As well as promoting the sharing of ideas, it also incorporates a competition element whereby fans can vote and offer feedback. If a design receives 10,000 votes, it will be considered by Lego to become one of the brand’s official sets, even giving the creator a percentage of the final sales.</p> <blockquote class="twitter-tweet"> <p lang="en" dir="ltr">Meet this week's 10K Club member, Adrien S., fan designer of the The Little House on the Prairie project. Read more <a href="https://t.co/1c7wzz8OSq">https://t.co/1c7wzz8OSq</a> <a href="https://t.co/bgc5EsGWts">pic.twitter.com/bgc5EsGWts</a></p> — LEGO® Ideas (@LEGOIdeas) <a href="https://twitter.com/LEGOIdeas/status/821009322624905217">January 16, 2017</a> </blockquote> <p>Championing creativity, this example rewards loyal customers and gives them a reason to truly invest in the brand.</p> <h3>Made Unboxed</h3> <p>Furniture retailer, Made, launched an online community that connects undecided buyers with previous customers. The aim is to allow shoppers to see what Made's products look like in real life, as well as share ideas and inspiration. </p> <p>It is built on the idea that furniture shopping is a typically physical experience, yet not everyone has the ability to visit a showroom.</p> <p><img src="https://assets.econsultancy.com/images/0008/3164/Made_Unboxed.JPG" alt="" width="760" height="533"></p> <p>By enabling consumers to envision the set-up in a natural setting, it bridges the gap between online and physical stores and gives people a reason to connect.</p> <h3>Figment</h3> <p>Figment already existed before Random House bought it in 2013. Since then, it has continued on in the same vein, predominantly as a community for aspiring writers of YA (young adult) fiction. </p> <p>It acts as a sort of social network for 13-18 year olds, including both discussion elements and the chance for writers to express their own ideas and submit stories.</p> <p><img src="https://assets.econsultancy.com/images/0008/3165/Figment_2.JPG" alt="" width="760" height="554"></p> <p>By keeping the original community and using it to subtly promote Random House books (as well as titles from other publishers) – Figment is a great example of a subtly-branded online community, and one that provides real value for consumers.</p> <h3>Playstation Community</h3> <p>The Playstation community has flourished in recent years, boosted by the popularity of the online gaming community in general. </p> <p>It allows gamers to talk to each other in forums, with dedicated channels for different games as well as general topics.</p> <p>There’s also a competitive element in the form of ‘Trophies’ – a rewards system that recognises gaming accomplishments – allowing users to compete with friends online.</p> <p><img src="https://assets.econsultancy.com/images/0008/3166/Playstation_trophies.JPG" alt="" width="760" height="714"></p> <p>Combining gaming elements with discussion and competition, the Playstation community is a great complement to the everyday experience of playing video games.</p> <h3>BeautyTalk</h3> <p>BeautyTalk was created in response to the thousands of <a href="https://econsultancy.com/blog/9366-ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them/" target="_blank">online reviews</a> and consumer queries left on Sephora.com.</p> <p>An online community for beauty fans, it is now a thriving forum whereby consumers can share tips, advice and reviews – as well as merely talk to one another about whatever topic they like.</p> <p>One reason it has become so successful is that it is incredibly helpful for answering product-related queries. By simply entering a question or keyword into the search bar, users are likely to be met with multiple existing threads, instantly reinforcing whether or not they should buy a specific product.</p> <p><img src="https://assets.econsultancy.com/images/0008/3167/BeautyTalk.JPG" alt="" width="760" height="650"></p> <p>Building on the need for unbiased opinions in the world of beauty, it has become a thriving community for beauty fanatics as well as a valuable resource for occasional Sephora shoppers.</p> <h3>Harley Owners Group</h3> <p>The Harley Davidson community is more than just an online forum. In fact, the ‘online’ aspect is pretty minimal, merely serving as a way of connecting with fellow riders and letting members know about the group’s perks, meet-ups and events. </p> <p>Unlike the aforementioned examples, membership isn’t free, and you can only join if you own a Harley Davidson motorcycle (or are a family-member or friend of someone that does). </p> <p>From dedicated motorcycle tours to access to the members-only website – there are many benefits to joining HOG. More than anything, it reinforces members' dedication to a particular lifestyle.</p> <p><img src="https://assets.econsultancy.com/images/0008/3168/HOG.JPG" alt="" width="760" height="412"></p> <p>By building an online community based on the experiences that come from riding one of its bikes - rather than just the actual product itself - Harley Davidson has managed to attract over 1m members worldwide. </p> <p><em><strong>To improve your knowledge, check out Econsultancy's <a href="https://econsultancy.com/training/courses/online-community-management/" target="_blank">Online Community Management</a> training course.</strong></em></p> <p><em><strong>If you're looking for a new role within community management or social media, you'll find plenty on <a href="https://jobs.econsultancy.com/?utm_source=econsultancy&amp;utm_campaign=econ%20blog&amp;utm_medium=blog" target="_blank">Econsultancy's jobs board</a>.</strong></em></p> tag:econsultancy.com,2008:BlogPost/68711 2017-01-19T13:01:00+00:00 2017-01-19T13:01:00+00:00 Storytelling might boost your product page conversion rates: stats Patricio Robles <p>Origin's study presented 3,000 consumers in the US with two variations of product pages – one with a "standard" description and another with a description containing some sort of story.</p> <p>For instance, one product page for a bottle of wine contained a standard description of the wine with tasting notes, while the variation contained the winemaker's story instead of the tasting notes.</p> <p>Which page performed better? Consumers were 5% more likely to purchase from the product page with the winemaker's story, and they were willing to pay 6% more for the same bottle of wine.</p> <p>Origin saw a similar trend for other kinds of products. Consumers were willing to pay 11% more for a painting, for example, when the artist's story was included on the product page, and 5% more for a hotel room that was promoted with a real guest's story instead of the standard hotel-supplied description.</p> <p>On eBay, the impact of a story was even more pronounced, as Origin was able to lure 64% higher bids for a set of fish-shaped spoons when the listing was accompanied by a short fiction story.</p> <h3>Why simple stories work</h3> <p>Origin's study suggests that companies don't necessarily need to develop strategic, brand-level initiatives to benefit from the power of storytelling. Instead, the mere inclusion of stories into product pages can pay dividends.</p> <p>That the use of simple stories at a product-level can be an effective way to drive more sales and increase perceived value, in turn boosting what consumers are willing to pay for a product, shouldn't come as a surprise. </p> <p>A 2014 Nielsen study <a href="http://www.nielsen.com/us/en/press-room/2014/global-consumers-are-willing-to-put-their-money-where-their-heart-is.html">found that</a> globally, over half of online consumers are willing to pay more for products and services offered by companies that they believe are committed to social responsibility.</p> <p>While not every story speaks directly to social responsibility, many stories, such as those that provide information about the person who created a product, piggyback on the related trend of consumers wanting to know where their products come from, particularly on a personal level.</p> <p>Stories can also be used to capitalize on the trend of consumers, particularly young consumers, <a href="http://www.cnbc.com/2016/05/05/millennials-are-prioritizing-experiences-over-stuff.html">preferring experiences over products</a>. Origin's hotel room product page with a photo and story from a real guest sells the possibility of a real experience, not just a hotel room, and a product page for a wine bottle that contains the winemaker's story sells the creator's vision and journey, not just a bottle of wine.</p> <h3>A worthwhile priority for 2017?</h3> <p>Given the ease with which simple stories can be incorporated at an individual product level, companies should consider using the new year to explore the opportunities they have to engage in practical storytelling, even if they're not convinced or ready to apply storytelling at a more strategic, brand level. </p> <p><em>For more on this topic, check out these resources:</em></p> <ul> <li><a href="https://econsultancy.com/training/courses/topics/copywriting"><em>Online Copywriting training courses</em></a></li> <li><a href="https://econsultancy.com/blog/67941-10-nudge-tastic-examples-of-persuasive-copywriting-from-charities/"><em>10 nudge-tastic examples of persuasive copywriting from charities</em></a></li> <li><a href="https://econsultancy.com/blog/64969-five-evocative-examples-of-ecommerce-copywriting/"><em>Five evocative examples of ecommerce copywriting</em></a></li> </ul> tag:econsultancy.com,2008:BlogPost/68715 2017-01-19T10:39:00+00:00 2017-01-19T10:39:00+00:00 What does a community manager do and what skills do they need? Nikki Gilliland <p>To clear things up, I thought I’d delve into the world of community management and find out why it’s becoming increasingly important for brands of all kinds.</p> <p>Here’s a beginner’s guide.</p> <h3>What does a community manager do?</h3> <p>The role of a community manager is to act as the bridge between a brand and the community it is aiming to create (i.e. a loyal audience or group of core consumers connected by a similar interest). </p> <p>They should be the brand’s ambassador, engaging with potential customers and building relationships with existing ones. They are also focused on gauging sentiment around the brand, using social listening tools in order to monitor feedback and engagement.   </p> <h3>What’s the difference between a social media manager and a community manager?</h3> <p>Isn’t that just the same as what a social media manager does, you might ask? Apparently not.</p> <p>Though there tends to be overlap between the roles, both interacting with customers on the same platforms, there are marked differences.</p> <p>While a social media manager focuses on the logistics of content creation and distribution – i.e. managing a content calendar, posting on social, and monitoring analytics – a community manager is focused on establishing community guidelines, as well as facilitating and moderating conversation between members. </p> <p>Another way of looking at it is to think about what each might aim to achieve from a post, let’s say on Facebook.</p> <p>A social media manager might post to engage customers in conversation – they’ll measure this by the amount of direct replies or likes. On the other hand, a community manager will post with the aim of getting customers talking to <em>each other</em> – and this will also be measured through qualitative data, such as sentiment and the level or quality of engagement.</p> <h3>Skills and attributes</h3> <p>There are many ways to measure success within community management. You can read about four elements for building a <a href="https://econsultancy.com/blog/68694-four-crucial-elements-you-need-to-build-a-valuable-online-community/" target="_blank">valuable community here</a>. However, let’s start with the kind of skills community managers are required to have, as well as why they are vital.</p> <h4>Communication </h4> <p>It might sound like an obvious skill, but there’s a difference between being a good writer and someone who is a skilled communicator.</p> <p>Community management is not just about crafting creative or engaging tweets – it’s also about listening to what members are saying and using this to shape future messages. The role is basically digital networking, so it is vital for a community manager to have excellent people skills, too. </p> <h4>Empathy and judgement</h4> <p>Following on from this, a community manager must be able to empathise with the customer and know how to respond in a manner that reflects the brand's values and identity. Again, this is different to a social media manager or exec who might post as the brand, where as a community manager is always speaking on behalf of the brand - and as a human being.</p> <p>We’ve all seen examples of <a href="https://econsultancy.com/blog/65901-the-top-20-fail-iest-social-media-fails-of-2014/">social media fails</a>, with employees posting knee-jerk or inappropriate reactions to customer complaints.</p> <p>On the other hand, when a brand responds well, it can turn a negative experience into a positive one. Take Adidas, for example, which shut down homophobic comments on an Instagram pic using just two emojis. </p> <p><img src="https://assets.econsultancy.com/images/0008/3148/Adidas_CM.JPG" alt="" width="720" height="372"></p> <h4>Organisation and data analysis</h4> <p>While community management is based on a lot of human and emotional attributes, it also requires organisational skill and the ability to manage a fast-paced workload. </p> <p>With multiple platforms to monitor, it is important to keep on top of how communities are responding in real-time, using analytics tools to measure things like reach, traffic and engagement. </p> <h3>Benefits of community management</h3> <p>So, we know what is required for effective community management – but what are the benefits for brands? </p> <h4>Growth</h4> <p>Community management is not simply about championing the brand, but also about listening to valuable feedback from customers. By gaining a deeper understanding about an audience and what they want, brands have more chance of attracting new customers and retaining existing ones.</p> <p>With social platforms also being the place customers are most likely to express real emotions, it gives brands true insight into how their customers are responding.</p> <h4>Trust </h4> <p>Relationship building is at the core of community management. Unlike the days before social media, where one-to-one contact between a customer and a brand was rare or required speaking on the telephone, it is now an instant and expected part of customer service.</p> <p>Everything from fast response times to a friendly manner means customers will feel valued, and in turn, place trust in a brand.</p> <h4>Value</h4> <p>By creating a community – whether it’s a Facebook group or online discussion forum – brands can impact consumers on a more emotional and everyday level.</p> <p>This allows companies to become more than just a faceless brand and serve a purpose based on something other than its original product. In turn, this can lead to <a href="https://econsultancy.com/blog/66439-three-ways-community-management-drives-loyalty-for-charities/" target="_blank">greater loyalty</a> and long-term success.</p> <p><em><strong>To improve your skills and knowledge in this area, check out Econsultancy's <a href="https://econsultancy.com/training/courses/online-community-management/" target="_blank">Online Community Management</a> training course.</strong></em></p> <p><em><strong>And if you're looking for a new role within community management or social media, head over to <a href="https://jobs.econsultancy.com/?utm_source=econsultancy&amp;utm_campaign=econ%20blog&amp;utm_medium=blog">Econsultancy's jobs board</a>.</strong></em></p> tag:econsultancy.com,2008:BlogPost/68705 2017-01-16T14:14:50+00:00 2017-01-16T14:14:50+00:00 Why Oprah’s endorsement could be the key to success for Weight Watchers Nikki Gilliland <p>But is Oprah a unique case due to her super-stardom?</p> <p>Here’s some insight into why she (and big celebrity endorsements) could still be the key to success for Weight Watchers and other brands like it.</p> <h3>Brand challenges</h3> <p>Weight Watchers has had a tumultuous time over the past couple of years, with shares rising and falling sharply. In 2015, Oprah bought a 10% stake in the company, which sent investment rocketing. A year later, CEO James Chambers left, leading to renewed doubt over the brand’s declining membership.</p> <p>One of the brand’s biggest challenges has undoubtedly been competition from emerging areas within the health and fitness industry, such as apps and wearables with tracking technology.</p> <p>It’s been estimated that <a href="http://www.wareable.com/wearable-tech/how-many-apple-watches-sold-2016" target="_blank">36.7m FitBit trackers</a> have been sold since 2014 – an impressive figure when you compare it to Weight Watchers’ 1.4m active online subscribers.</p> <p>Of course, for Weight Watchers - a brand that is rooted in the emotion-driven diet industry rather than rationally-focused fitness sector – this kind of comparison is a fruitless exercise. That being said, reversing dwindling membership is undoubtedly a big aim, and this brings us to its renewed marketing efforts with Oprah front-and-centre in a series of new ads.</p> <h3>The personal factor</h3> <p>Part of the ‘Live Fully’ campaign, Weight Watchers rolled out two new ads in time for autumn and winter 2016, both featuring Oprah “revealing her own story”.</p> <p>In both, she is seen announcing the fact that she has lost 40 pounds on the plan, putting it down to a focus on ‘living well’ and not feeling deprived in the process.</p> <p><iframe src="https://www.youtube.com/embed/UNlaMUnOVUg?wmode=transparent" width="854" height="480"></iframe></p> <p>The campaign depicts losing weight in a healthy and positive way by highlighting the amount Weight Watchers members are allowed to eat rather than what is off-limits. And with the brand promoting such a positive and life-affirming attitude, there’s certainly an empowering feel to the ads.</p> <p>Though this style of marketing is well-worn ground for Weight Watchers, Oprah’s influence injects a fresh boost of authority, and in turn gives the campaign greater value. Unlike a celebrity that’s merely been paid to promote a product, Oprah’s involvement is rooted in both personal and professional reasons.</p> <p>Of course, cynics might say that her shares in the company are motivation enough to front a campaign, but with Oprah’s well-documented association with Weight Watchers in years previously, it would suggest her association is authentic.</p> <h3>Building consumer trust</h3> <p>For brands using high-profile personalities in marketing, this authenticity is key when it comes to instilling consumer confidence.</p> <p>While research suggests that a celebrity endorsement can lead to a <a href="http://www.forbes.com/sites/steveolenski/2016/07/20/how-brands-should-use-celebrities-for-endorsements/#77eb58cc5556" target="_blank">4% increase in immediate sales</a>, it is vital that it is seen as a genuine and natural reflection of their personality and values. </p> <p>Oprah, who is well-known for championing female empowerment, philanthropy and entrepreneurialism, therefore aligns with, not only the values of Weight Watchers, but also its core consumer.</p> <p>Likewise, with social media also allowing us greater insight into the daily lives of celebrities, it’s becoming easier to see through those who are disingenuous. </p> <p><img src="https://assets.econsultancy.com/images/0008/3054/oprah_insta.JPG" alt="" width="680" height="437"></p> <h3>Positive results</h3> <p>In the third quarter of last year, <a href="http://www.weightwatchersinternational.com/file/Index?KeyFile=36547514" target="_blank">Weight Watchers reported</a> that subscribers were up 10.1% compared with the same period in the year previous. </p> <p>Similarly, revenue was up 3% year-on-year to $281m. Overall, it looks as though Oprah’s ad campaign contributed to these positive results.</p> <p>With a revamp that cleverly aligns with the TV star’s female fanbase, Weight Watchers has proven that celebrity endorsement still offer value – as long as it is done with transparency and real authenticity. </p> <p><em><strong>To learn more about this topic, check out Econsultancy's <a href="https://econsultancy.com/reports/the-future-of-celebrity-marketing" target="_blank">Future of Celebrity Marketing</a> report.</strong></em></p> tag:econsultancy.com,2008:BlogPost/68691 2017-01-11T11:37:38+00:00 2017-01-11T11:37:38+00:00 Why Iceland has replaced celebrities with micro-influencers Nikki Gilliland <p>In place of Andre and other (arguably) recognisable faces like Michael Buble and Stacy Solomon, the brand has introduced a campaign featuring real-life mums.</p> <p>Teaming up with YouTube community, Channel Mum, it now works with a number of vloggers to promote its products in a more ‘authentic’ fashion.</p> <p>So, why the move? Here’s a few reasons behind Iceland’s shift in marketing strategy.</p> <p><iframe src="https://www.youtube.com/embed/iQlZcEh4u4c?wmode=transparent" width="854" height="480"></iframe></p> <h3>Value of micro-influencers</h3> <p>Last year, Iceland’s boss, Malcolm Walker, reportedly labelled the supermarket’s association with celebrities as ‘brand damaging’ – a hint at the troubles of Iceland’s front-woman, Kerry Katona.</p> <p>While it's hard to say whether this has had a truly negative impact, what we <em>do</em> know for sure is that social media influencers have simultaneously risen in popularity.</p> <p>More specifically, we've begun to see a greater demand for micro-influencers.</p> <p>If you’re not familiar with the term, a <a href="https://econsultancy.com/blog/67807-is-micro-influencer-marketing-viable/" target="_blank">micro-influencer</a> is someone with anywhere between 500 to 10,000 followers on social media. With a smaller but more in-tune audience, many brands are recognising the power of working with them instead of top-tier influencers or celebrities.</p> <p>In fact, a recent <a href="http://markerly.com/blog/instagram-marketing-does-influencer-size-matter/" target="_blank">study by Markerly</a> proved that bigger doesn’t always mean better.</p> <p>From analysis of 800,000 Instagram users, with the majority having at least 1,000 followers, it found that the rate of engagement (in the form of likes and comments) decreases as the number of followers rises.</p> <p><img src="https://assets.econsultancy.com/images/0008/2930/Markerly.JPG" alt="" width="638" height="323"></p> <p>For brands like Iceland, it’s clear that micro-influencers offer a unique opportunity to tap into an existing and highly engaged audience.</p> <h3>Changing brand perceptions</h3> <p>Influencer marketing is based on honesty and authenticity. Instead of spinning brand-designed messages, the idea is that micro-influencers are natural advocates - either loyal customers in their own right or recently converted fans. </p> <p>Iceland has chosen to capitalise on this with Channel Mum, a medium-sized community, and an existing demographic that aligns with the supermarket’s own target audience.</p> <p>For its most recent Christmas campaign, it focused on changing brand perception, asking vloggers who had previously avoided the supermarket to re-consider their opinion.</p> <p><iframe src="https://www.youtube.com/embed/gaLG-sUO4RY?wmode=transparent" width="854" height="480"></iframe></p> <p>By inviting viewers into real-life homes, the vloggers are able to build a sense of authenticity and trust that is often missing from celebrity-driven marketing. </p> <p>With recent research showing that 35% of young mums are more likely to <a href="https://www.warc.com/LatestNews/News/Mums_turn_to_online_video.news?ID=36220" target="_blank">trust online videos</a> rather than traditional mediums, Iceland aims to win back former customers as well as lure in new ones with this upfront approach.</p> <p>While previous TV advertising was merely focused on ‘showing’ products, YouTube enables the 'tell' aspect - using honest opinions and relatable storytelling.</p> <h3>Cost effective campaign</h3> <p>For Iceland, the benefits of using micro-influencers does not just lie in immediate levels of engagement. With a direct and laser-focused approach to targeting, it can be a more cost-effective solution in the long run.</p> <p>Instead of using the medium of television to speak to a large audience – the majority of which may not be part of Iceland’s target demographic or even that interested in the food sector – the brand is able to tap into a smaller but far more attentive audience online.</p> <p>By creating an entire series for a single campaign, it's also able to reach customers on a regular basis.</p> <p><iframe src="https://www.youtube.com/embed/S-AFcg_4rl0?wmode=transparent" width="854" height="480"></iframe></p> <p>Lastly, with platform algorithms now favouring other factors <a href="http://blog.instagram.com/post/141107034797/160315-news" target="_blank">over chronological ordering,</a> micro-influencer content is more likely to be visible online.</p> <p>In turn, it’s also more likely to be shared, building on word-of-mouth recommendations from family and friends. </p> <h3>In conclusion...</h3> <p>Following on from its success with Channel Mum, Iceland has recently introduced dads into its online marketing campaign, planning 36 new videos from a male perspective.</p> <p>Proving the continued value of micro-influencers, Iceland is a great example of how to tap into and engage (and re-engage) a target market.</p> <p><em>For more on this topic, download these Econsultancy reports:</em></p> <ul> <li><a href="https://econsultancy.com/reports/the-rise-of-influencers/"><em>The Rise of Influencers</em></a></li> <li><a href="https://econsultancy.com/reports/the-voice-of-the-influencer/"><em>The Voice of the Influencer</em></a></li> </ul>