tag:www.econsultancy.com,2008:/topics/geo-targeting Latest Geo-targeting content from Econsultancy 2017-01-23T14:44:38+00:00 tag:www.econsultancy.com,2008:BlogPost/68723 2017-01-23T14:44:38+00:00 2017-01-23T14:44:38+00:00 Store locator tools: Which supermarket has the best mobile UX? Nikki Gilliland <p>So, how do the big supermarkets deliver on consumer interest in this area?</p> <p>Here’s a look at how their mobile store locator tools measure up.</p> <h3>Tesco</h3> <p>Users might naturally be drawn to Google’s local search function, however I’m interested in the store locator on the mobile site.</p> <p>Unfortunately, Google does not give users the option to head straight to it via a sitelink in the search results, so you have to click through to find it. </p> <p><img src="https://assets.econsultancy.com/images/0008/3264/Tesco_Google.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3265/Tesco_Store_Locator.JPG" alt="" width="200"> </p> <p>Though it's a very prominent part of the mobile site, the tool itself is a bit clunky and unresponsive.</p> <p>It didn’t automatically detect my location, nor did it recognise or predict my ‘London’ search query.</p> <p><img src="https://assets.econsultancy.com/images/0008/3266/Tesco_Store_Locator_2.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3267/Tesco_3.JPG" alt="" width="200"></p> <p>On the positive side, it did return a comprehensive amount of information on nearby stores, including opening times, phone numbers and accessibility information.</p> <p>Conveniently, it also allows users to click out to Google Maps to find directions.</p> <p><img src="https://assets.econsultancy.com/images/0008/3268/Tesco_4.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3269/Tesco_5.JPG" alt="" width="200"></p> <p>Sadly, the fiddly design does let it down. The map feature gives you a rough idea of the proximity of the stores, yet its inclusion is fairly pointless and takes up a lot of screen space. Similarly, there is no option to filter, so you have to dig deeper into the search results to find specific features like Metro or whether a stores sells certain product ranges. </p> <p>Overall, it's a bit of a let down, meaning users might just resort back to Google.</p> <h3>Sainsbury’s</h3> <p>Searching for Sainsbury’s stores on the retailer's mobile site is a much faster and easier process.</p> <p>The store locator appears as a sitelink in Google search results, and there is even a further drop-down menu that offers nearby store suggestions.</p> <p><img src="https://assets.econsultancy.com/images/0008/3270/Sainsburys.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3271/Sainsburys_2.JPG" alt="" width="200"></p> <p>The tool is also more appealing in terms of design and functionality. It immediately detects that I am in London, and the predictive search bar means I am able to easily enter and select a specific location, too.</p> <p>In contrast to Tesco, I found the results much easier to decipher and navigate. </p> <p><img src="https://assets.econsultancy.com/images/0008/3272/Sainsburys_3.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3273/Sainsburys_4.JPG" alt="" width="200"></p> <p>Set out in a simple and attractive list format, it provides basic information about opening times and telephone numbers.</p> <p>Users can then choose to click ‘more information’ to find out additional details like the name of the store manager and even its chosen charity. While the latter is arguably irrelevant for mobile users, it’s a nice touch nonetheless.</p> <p>Lastly, the most impressive part is the integrated directions feature, which means you don’t have to click away to Google Maps to find out how to get to a store (even though, let’s face it, you probably will).</p> <p><img src="https://assets.econsultancy.com/images/0008/3274/Sainsburys_5.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3275/Sainsburys_6.JPG" alt="" width="200"> </p> <h3>Asda</h3> <p>The Asda mobile store locator also appears as a Google sitelink, meaning users can navigate to it almost instantly. A good sign, but sadly, the absence of automatic location detection is a bit of a let down. </p> <p>On the other hand, the additional prompt to add nearby stores as ‘favourites’ is a nice nod to the user experience, meaning you can easily find and double check opening times, etc. </p> <p><img src="https://assets.econsultancy.com/images/0008/3276/Asda_1.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3277/Asda_2.JPG" alt="" width="200"></p> <p>Again, the absence of a predictive search bar is a bit annoying, however the results are thorough. Set out in a list format, users are given an instant idea of the where the nearest store is as well as its full address.</p> <p>There’s also a handy option to filter by types of store, like 24 hours, petrol or <a href="https://econsultancy.com/blog/66389-what-does-the-ideal-click-and-collect-service-look-like/">click and collect</a>, however this feature is a bit hidden and could easily be missed if users fail to scroll down.</p> <p><img src="https://assets.econsultancy.com/images/0008/3278/Asda_3.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3279/Asda_4.JPG" alt="" width="200"></p> <p>Clicking through to a specific store, and further information is nicely highlighted and easy to find. The 'shop online' button, though perhaps slightly redundant in this context, acts as a call-to-action to entice mobile consumers to browse.</p> <p>Another feature worth pointing out is ‘stories’ – a page which details various (and often heart-warming) goings-on in Asda stores up and down the country.</p> <p>While the stories themselves are the same throughout the mobile site – and therefore nothing to do with the specific store you are looking at – it’s still a nice feature and a way of implementing storytelling to engage mobile consumers.</p> <p><img src="https://assets.econsultancy.com/images/0008/3280/Asda_5.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3281/Asda_6.JPG" alt="" width="200"></p> <h3>Morrisons</h3> <p>Finally, the Morrisons store locator also appears as a sitelink in the Google search results. (Tesco really is looking like the odd one out now, right?)</p> <p>With an option to manually enter or detect a current location, the tool is both functional and easy to use.</p> <p><img src="https://assets.econsultancy.com/images/0008/3282/Morrisons.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3283/Morrisons_2.JPG" alt="" width="200"></p> <p>Once it detected my location, I was met with a handy snapshot of local stores, interestingly labelled with extra features like ‘new look store’. This is a small detail but helps to give the store a bit of context.</p> <p>Clicking through to discover more information, the pages are much more visual than the other examples I've mentioned, including photographs and graphics to grab the user's attention.</p> <p>I also like the fact that opening hours are separated into various categories like pharmacy, café and petrol station, which is something that other supermarkets don’t make as clear.</p> <p><img src="https://assets.econsultancy.com/images/0008/3284/Morrisons_3.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3285/Morrisons_4.JPG" alt="" width="200"></p> <p>Lastly, directions can be accessed via Bing maps, and while consumers are likely to prefer Google, the integrated feature means that users are less likely to click away.</p> <p><img src="https://assets.econsultancy.com/images/0008/3286/Morrisons_5.JPG" alt="" width="200">  <img src="https://assets.econsultancy.com/images/0008/3287/Morrisons_6.JPG" alt="" width="200"></p> <p><em><strong>Related articles: </strong></em></p> <ul> <li><em><a href="https://econsultancy.com/blog/68355-how-online-grocery-retailers-are-capitalising-on-the-need-for-convenience/" target="_blank">How online grocery retailers are capitalising on the need for convenience</a></em></li> <li><em><a href="https://econsultancy.com/blog/66602-do-supermarkets-know-what-online-customers-want/" target="_blank">Do supermarkets know what online customers want?</a></em></li> <li><em><a href="https://econsultancy.com/blog/64799-are-supermarkets-missing-seo-opportunities/" target="_blank">Are supermarkets missing SEO opportunities</a>?</em></li> </ul> tag:www.econsultancy.com,2008:BlogPost/68427 2016-12-22T11:00:00+00:00 2016-12-22T11:00:00+00:00 A day in the life of... a location intelligence expert Nikki Gilliland <p>If you're keen to enter into the world of digital marketing or find a new path, make sure you check out our <a href="https://jobs.econsultancy.com/" target="_blank">digital jobs board</a>. </p> <h3>Please describe your job: What do you do? </h3> <p>Being Europe’s general manager for <a href="https://www.near.co/">Near</a> is a big responsibility, but it also gives me a first look at how emerging developments in <a href="https://econsultancy.com/blog/67418-what-is-location-based-advertising-why-is-it-the-next-big-thing/" target="_blank">location-based</a> technology are changing the way we live.</p> <p>Essentially, the buck stops with me for all new business opportunities and operations in the region, which means I cover everything from sales and marketing to account management.</p> <p>It’s my job to boost efficiency, stay ahead of location intelligence trends — and competitors — and most importantly, ensure revenue is always optimised.   </p> <p><img src="https://assets.econsultancy.com/images/0008/0445/Ken_Parnham.jpg" alt="" width="600"></p> <h3>Whereabouts do you sit within the organisation? Who do you report to? </h3> <p>I’m directly involved with multiple everyday functions and higher level strategy, which puts me right in the middle of things.</p> <p>My position is a vital link between our business in Europe and the wider world, so I work closely with the Chief Revenue Officer, who I also report to.</p> <h3>What kind of skills do you need to be effective in your role? </h3> <p>Agility and listening are essential in an industry that evolves as rapidly and as often as technology.</p> <p>There’s a constant flow of new devices, apps and concepts that alter consumer behaviour, so the ability to quickly understand and cut through the complexity is invaluable. </p> <p>Communication is also crucial to maintain momentum. As part of a global organisation, my team needs to be completely aligned with the rest of the business and working towards the same core goals, which means I need to keep them informed and on track.  </p> <h3>Tell us about a typical working day</h3> <p>Digital technologies are by nature ever-changing and two days are rarely the same, but a good day is a frequent occurrence. </p> <p>On good days, my schedule might run something like this: an early start to answer urgent emails, tackle larger strategic issues and liaise with our headquarters in Singapore, then head into the office to catch up with my team and run through a pitch scenario, followed by a meeting with an existing client in the afternoon.  </p> <p>Exploring ways to expand our business and better meet client needs is an integral part of what I do, so refining pitching skills to make sure prospects see what our technology can do for them and checking in with clients to understand what they need are very important.</p> <p><img src="https://assets.econsultancy.com/images/0008/2609/Screen_Shot_2016-12-21_at_16.07.30.png" alt="near.co" width="615" height="231"></p> <h3>What do you love about your job? What sucks? </h3> <p>I feel privileged to be working in an industry at the vanguard of digital innovation.</p> <p><a href="https://econsultancy.com/blog/67000-seven-steps-to-building-a-successful-mobile-data-capture-model/" target="_blank">Mobile data</a> and the insights it generates are creating new possibilities in every sector — location intelligence is already improving targeting efficiency in retail and marketing, alongside healthcare, city planning, and government-level decisions.</p> <p>It’s incredible not just to be part of this revolution, but also to have been there from the beginning. </p> <p>Like any job, there are things that aren’t perfect, but fortunately there aren’t many of them. Sometimes not having as much time, as there are new avenues to explore, can suck. </p> <h3>What kind of goals do you have? What are the most useful metrics and KPIs for measuring success? </h3> <p>There are three key metrics I gauge success by: revenue, market disruption, and workplace culture. </p> <p>Revenue is, of course, a priority for any business but I strive to ensure the majority of it comes from repeat business — not only because this it makes for a sustainable inflow but also because it means we are delivering what our clients want, which is what matters most. </p> <p>Creating disruption and a good working environment go hand in hand. If my team have room to build their skills and are passionate about what they do, our offering will continuously improve, helping us to outpace competitors and influence the global marketplace. </p> <h3>What are your favourite tools to help you to get the job done? </h3> <p>My team are unquestionably the best weapon I have. They are experts in their field who are not content with ‘good enough’ — constantly striving to push boundaries, perfect our services, and find new ways to meet client challenges.</p> <p>Sophisticated technology is a necessity, but having a team that wants to get the best out of it is what inspires me.</p> <p>I believe you should never forget to take time with your recruitment policy; your people will be the foundation of your success.    </p> <h3>How did you get started in the digital industry, and where might you go from here? </h3> <p>I’ve always been fascinated by digital technology and its potential to streamline and enrich our everyday lives.</p> <p>About 18 years ago, I decided to develop my proficiency with the tools of the trade by becoming a computer programmer. I haven’t looked back since.</p> <p>The beauty of this industry is that you never know where it’s going next, but whatever comes next, it’ll be too exciting to miss, so I hope to be there at the centre of it all. </p> <h3>Which brands do you think are doing digital well?</h3> <p>Digital is such a fundamental element of branding now that examples of good usage are everywhere, but if I had to pick I’d say the <a href="https://econsultancy.com/blog/63577-how-virgin-used-big-data-to-inform-its-new-content-strategy/" target="_blank">Virgin Group</a> and <a href="https://econsultancy.com/blog/67541-10-delicious-digital-marketing-campaigns-from-mcdonald-s/" target="_blank">McDonald’s</a> do it especially well.</p> <p>As international, recognisable brands you might not expect them to spend time trying new digital technologies. But there is a reason they are at the top and it’s because they keep pushing the envelope and embracing digital advances.</p> <p>It impresses me every time I meet with them. </p> <h3>Do you have any advice for people who want to work in the digital industry? </h3> <p>Ask questions all the time. The digital industry doesn’t stand still; the number of providers, technologies, sectors and trends it contains is always expanding, and your knowledge base needs to grow with it.</p> <p>It can be hard work, but the rewards make it more than worthwhile. Dive in! </p> tag:www.econsultancy.com,2008:BlogPost/68641 2016-12-20T14:00:00+00:00 2016-12-20T14:00:00+00:00 Mobile marketing in 2017: Five expert predictions Nikki Gilliland <p>If you want to learn more about mobile marketing, be sure to check out the following resources from Econsultancy:</p> <ul> <li><a href="https://econsultancy.com/training/courses/mobile-marketing/" target="_blank">Mobile Marketing Training</a></li> <li><a href="https://econsultancy.com/training/courses/mobile-user-experience-mobile-marketing/" target="_blank">Mobile UX (User Experience) &amp; Marketing Training</a></li> </ul> <h3>1. Contextual marketing</h3> <p><strong>Carl Uminski, Co-Founder &amp; COO at SOMO Agency:</strong></p> <p>I foresee a greater emphasis on context for marketing through third party or OS level apps. </p> <p>Apple’s emphasis on providing access to third parties through its owned services such as Maps, Siri and iMessage in iOS10 creates a new opportunity to market to people during the process of performing an activity – and these ‘contextuals’ are likely to be more easy to convert than via reach alone. </p> <p><img src="https://assets.econsultancy.com/images/0008/2430/Mobile_marketing.JPG" alt="" width="650" height="363"></p> <h3>2. Location-based services</h3> <p><strong>Martin Harrison, head of strategy at Huge:</strong></p> <p>Location-based services. Simple things like being able to see, split and pay the bill via mobile.</p> <p>Obviously, there will be a huge amount of badly targeted 10% off offers, but the road to hell is paved with good intentions, isn’t it?</p> <p><img src="https://assets.econsultancy.com/images/0008/2427/Splittable.JPG" alt="" width="750" height="388"></p> <h3>3. Smart speakers</h3> <p><strong>Carl Uminski, SOMO Agency:</strong></p> <p>The launch of Google Home and the continuing success of Alexa provide new platforms for users to engage with brands via voice.</p> <p>Voice interfaces will continue to grow and grow in 2017, particularly with the launch of Pixel, Google Home and Alexa’s continuing improvement. </p> <p>Brands that aren’t in some way embracing the different interactions afforded by voice when compared to touch will lose out as it becomes more ingrained in consumer behaviour and starts to dominate specific types of interaction, such as commands, searches and questions.</p> <p><img src="https://assets.econsultancy.com/images/0008/2428/Echo.JPG" alt="" width="450" height="452"></p> <h3>4. Integrating UX</h3> <p><strong>Steffan Aquarone, author of Econsultancy’s <a href="https://econsultancy.com/reports/mobile-marketing-best-practice-guide/">Mobile Marketing Best Practice Guide</a></strong></p> <p>I think a lot more mobile teams will be better organised to be able to work with user experience in mind.</p> <p>Constantly testing, getting feedback, building better products and then getting stuff out there - rather than trying to just plan and launch like in the late 2000s.</p> <p>I also see many of the principles of good product design becoming increasingly relevant to the way modern organisations organise themselves.</p> <h3>5. Push notifications</h3> <p><strong>Martin Harrison, Huge</strong></p> <p>I think push notifications could be the new pop-ups, with the caveat that some are useful, therefore the ones that are not useful will be even more infuriating.</p> <p><img src="https://assets.econsultancy.com/images/0008/2429/Push_notification.JPG" alt="" width="650" height="439"></p> tag:www.econsultancy.com,2008:BlogPost/68560 2016-11-28T11:31:38+00:00 2016-11-28T11:31:38+00:00 Five compelling reasons to offer free Wi-Fi in-store Nikki Gilliland <p><img src="https://assets.econsultancy.com/images/0008/1743/WIFI.png" alt="" width="300" height="517"></p> <p>What can I say? I’m a consumer cliché - and a great example of why retailers should be offering Wi-Fi in-store.</p> <p>Despite many retailers introducing it quite a few years ago, a suprising number of others have failed to do so.</p> <p>Here are five reasons to explain further.</p> <h3>Immediate affinity with a brand</h3> <p>According to research, more than <a href="http://www.retailtouchpoints.com/topics/mobile/more-than-90-of-consumers-use-smartphones-while-shopping-in-stores" target="_blank">90% of consumers now use their smartphone</a> while shopping in-store.</p> <p>So, first and foremost, that is a huge percentage of people walking through the door that a retailer could potentially target. </p> <p>If a store does not have Wi-Fi, I doubt it would impact the customer’s perception too negatively. </p> <p>But on the flip side, customers are much more likely to have a positive response towards those that do.</p> <p>Regardless of what I used it for, I certainly appreciated Anthropologie allowing me to log-in whilst perusing their irresistible over-priced candles.</p> <h3>Aids the path to purchase</h3> <p>So why would a person use Wi-Fi in-store, other than to check their WhatsApp messages? </p> <p>SessionM's 2015 study found that approximately 54% of consumers use their smartphones to compare prices, while 48% and 42% use it to search for product information and read reviews respectively. </p> <p>You’ve probably heard of '<a href="https://econsultancy.com/blog/62447-13-ways-for-retailers-to-deal-with-the-threat-of-showrooming/" target="_blank">showrooming</a>' – a phrase that refers to when a customer browses in-store before buying online. However, ‘web-rooming’ is apparently becoming even more popular, meaning to browse online before buying in-store. </p> <p>Rather cringe-worthy terms, I know. </p> <p>But the point is that Wi-Fi enables both. Even a combination of the two.</p> <p>John Lewis is one retailer that introduced Wi-Fi into stores a few years ago, with the aim of facilitating this new type of consumer behaviour.</p> <p><img src="https://assets.econsultancy.com/images/0008/1739/John_Lewis_Wifi.JPG" alt="" width="700" height="487"></p> <p>By making it easier to shop in-store, and ensuring transparency, the retailer is able to deliver on its famous promise of being ‘never knowingly undersold’.</p> <h3>Encourages more time in-store</h3> <p>Unsurprisingly, Wi-Fi means that customers are more likely to linger in a store for longer.</p> <p>More importantly, around 50% are likely to spend more as a result.</p> <p>With many people using Google Maps and various apps to find where they can access Wi-Fi, it also has the potential to increase foot traffic, acting as a great incentive to enter a store.</p> <p>While this has been standard practice for coffee shops and cafés for a while, only the biggest department stores and flagship shops tend to have it as standard.</p> <h3>Marketing opportunity</h3> <p>Many Wi-Fi solutions allow brands to create custom-made landing pages before a user even signs in. This is a great promotional opportunity.</p> <p>Whether it’s a current deal or or simply a nice bit of copy saying 'welcome' – it allows the retailer to engage with the customer at this first point of contact.</p> <p>Retailers can also use it to promote special or unique services that are exclusive to in-store shoppers only.</p> <p>The Foyles branch on Charing Cross Road is a great example of this. </p> <p>On opening the WiFi, users are met with a map of the store that allows them to find specific books as well as search the store to check if an item is in stock.</p> <p><img src="https://assets.econsultancy.com/images/0008/1740/Foyles_map.JPG" alt="" width="500" height="552"></p> <p>While my colleague Ben found both <a href="https://econsultancy.com/blog/65096-can-bookshops-like-foyles-benefit-from-digital-in-store/" target="_blank">positives and negatives to the in-store digital experience</a> when it first launched, it is still a great example of how to increase value for consumers.</p> <h3>Captures customer data</h3> <p>Lastly, one of the most obvious reasons a retailer should offer Wi-Fi – the opportunity to retarget customers once they have left the store.</p> <p>With many people more than willing to enter an email address in exchange for the service, retailers can easily follow up with related offers or promotions depending on what a customer did or didn’t purchase.  </p> <p>Likewise, valuable customer data such as demographic information and dwell time can help retailers gain a much better understanding of exactly who is walking through the door.</p> tag:www.econsultancy.com,2008:BlogPost/68428 2016-10-24T13:49:31+01:00 2016-10-24T13:49:31+01:00 How travel brands are capturing millennial interest on mobile Nikki Gilliland <p>With 46% of millennials planning a trip using their mobile in the past year, it is the younger generation that is driving the digital shift.</p> <p>So, how exactly are travel brands catering to mobile users, and more specifically, millennial mobile users?</p> <p>Here’s a closer look.</p> <h3>Piquing initial interest</h3> <p>Google uses the term '<a href="https://www.thinkwithgoogle.com/articles/travel-trends-4-mobile-moments-changing-consumer-journey.html" target="_blank">micro-moments</a>' to describe the times when we reach for our mobile phones for a specific purpose.</p> <p>In terms of travel, the first interaction that many brands aim to capture is the 'I want to go' moment - i.e. the initial desire to travel.</p> <p>At this point we might have a location or a place in mind, but mostly it is centred around general research.</p> <p><a href="https://econsultancy.com/blog/68225-10-examples-of-great-airbnb-marketing-creative/" target="_blank">Airbnb is a great example</a> of how to engage mobile users in this moment.</p> <p>Building on the fact that <a href="https://econsultancy.com/blog/66805-millennials-and-mobile-what-marketers-need-to-know/" target="_blank">millennials typically crave experiences that excite</a> and inspire, it uses guidebooks to build interest around a particular place.</p> <p><img src="https://assets.econsultancy.com/images/0008/0452/AirBnb.JPG" alt="" width="250">  <img src="https://assets.econsultancy.com/images/0008/0458/AirBnB_2.JPG" alt="" width="250"></p> <p>By creating multiple articles about a single location, it means users are likely to get lost in their online journey, clicking further to discover recommendations and guides.</p> <p>Before you know it, you've spent 45 minutes reading about the best markets to visit in Portland.</p> <p><img src="https://assets.econsultancy.com/images/0008/0455/AirBnB_3.JPG" alt="" width="250"></p> <p>Booking.com also uses inspirational content to engage users during these early stages.</p> <p><img src="https://assets.econsultancy.com/images/0008/0459/Booking.com_2.JPG" alt="" width="250"></p> <p>Using endorsements from fellow travellers, it is able to showcase a wide number of locations based on specific interests and activities.</p> <p>While it does not discourage other age demographics, terms like 'adventure-seeking' and 'epic' are nicely aligned to millennials consumers.</p> <p><img src="https://assets.econsultancy.com/images/0008/0461/Booking.com_3.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/0462/Booking.com_4.JPG" alt="" width="250"> </p> <h3>Offering personalisation</h3> <p>With its interest-led content, the aforementioned example could also be seen as a move towards personalisation.</p> <p>This is becoming increasingly important for consumers, as 22% of young travellers now desire a personalised and tailored experience on mobile.</p> <p>Booking.com also demonstrates this by saving the user's past searches and previously viewed hotels.</p> <p><img src="https://assets.econsultancy.com/images/0008/0465/Booking.com_personalisation.JPG" alt="" width="250"></p> <p>While it might sound simple, this allows users to feel like their individual experience matters, as well as allowing it to seamlessly continue if they break away.</p> <p>Secret Escapes also aims to deliver personalisation, mainly through its 'Wishlist' feature.</p> <p><img src="https://assets.econsultancy.com/images/0008/0463/Secret_Escapes_wishlist.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/0464/Secret_Escapes_Wishlist_2.JPG" alt="" width="250"></p> <p>Allowing users to browse and save sales for later not only creates a personal experience, but it also recognises the fact that many people use multiple devices when planning a holiday.</p> <h3>Capturing spontaneity </h3> <p>Smartphones are naturally aligned to spontaneous buying behaviour.</p> <p>Hotels.com found that <a href="http://www.hotelnewsresource.com/article74631.html" target="_blank">74% of mobile bookings are for same-day check-ins</a> - this shows how important it is for travel brands to capture spontaneity.</p> <p>With <a href="http://www.hospitalitynet.org/news/4075929.html" target="_blank">85% of millennialls checking multiple sites</a> to ensure they get the best deal, price is obvously a big factor.</p> <p>In line with this, we can see how Hotels.com specifically focuses on deals and discounts to entice on-the-spot bookings.</p> <p><img src="https://assets.econsultancy.com/images/0008/0466/Capture.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/0467/Hotels.com_2.JPG" alt="" width="250"></p> <p>Likewise, Premier Inn also highlights its 'Flex' feature that allows users to cancel a booking up until 1pm on the same day.</p> <p>It also creates a sense of urgency by labelling the 'last few rooms' available on the search results.</p> <p><img src="https://assets.econsultancy.com/images/0008/0468/Premier_Inn_Urgency.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/0469/Premier_Inn_flex.JPG" alt="" width="250"></p> <p>Finally, TripAdvisor hopes that users will be inclined to book whilst browsing recommendations, including a visible prompt to book a tour there and then.</p> <p><img src="https://assets.econsultancy.com/images/0008/0470/TripAdvisor.JPG" alt="" width="250"></p> <h3>Making booking easy</h3> <p>39% of consumers say that ease-of-use is the thing they desire most from mobile travel sites and apps.</p> <p>As a result, site speed and user-friendly search functions are incredibly important.</p> <p><a href="https://econsultancy.com/blog/68330-an-in-depth-analysis-of-how-expedia-converts-visitors-into-customers-part-one/" target="_blank">Expedia is one brand that consistently delivers</a> here - its intuitive search bar means that results appear in the drop-down menu instantly.</p> <p><img src="https://assets.econsultancy.com/images/0008/0472/Expedia.JPG" alt="" width="250"></p> <p>Likewise, its highly visual calendar makes it easy to select and view dates, and its search results promote the various ways to filter.</p> <p><img src="https://assets.econsultancy.com/images/0008/0475/Expedia_calendar.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/0476/Expedia_search.JPG" alt="" width="250"></p> <p>Finally, HostelWorld - a brand that specifically targets millennials - also focuses on general all-round user experience.</p> <p><img src="https://assets.econsultancy.com/images/0008/0482/HostelWorld.JPG" alt="" width="250"></p> <p>From its predictive search to excellent filter options, it is designed to deliver up-front and easily accessible information.</p> <p><img src="https://assets.econsultancy.com/images/0008/0483/HostelWorld_Filters.JPG" alt="" width="250"> <img src="https://assets.econsultancy.com/images/0008/0484/HostelWorld_map.JPG" alt="" width="250"></p> <p>It also uses maps and geo-locational technology to help users even long after they've made a booking.</p> <p>By providing extra value in this way, consumers are much more likely to use the site again in future.</p> tag:www.econsultancy.com,2008:BlogPost/68020 2016-07-06T15:01:15+01:00 2016-07-06T15:01:15+01:00 Mobile: A mindset, not just a handset Gina Roughan <p>This is not news: This is 2016, and brand marketers have read the UK mobile stats.</p> <p>But whether or not brands are embracing the full opportunity offered by mobile technology is another matter.</p> <p>Optimising your brand’s desktop presence for mobile is just the tip of the stylus.</p> <p>The use of ever-increasing mobile functionality in the creation of meaningful experiences for consumers as they go about their daily lives needs to be the ambition.</p> <h3>Inherent mobility</h3> <p>As a content director, I’m obsessed with the creation and delivery of brilliant branded content to target audiences – but even I can appreciate that context is key, and content for content’s sake is a waste of time.</p> <p>Sure, geo-targeted, weather-specific ice cream content based on my location in sunny Cornwall is more likely to send me to the Tesco freezer section than if I received a generic brand message in rainy Romford or windy Wiltshire. </p> <p>But with the technology now available to us, we should be aiming higher.</p> <p>Instead of sending a picture of a generic ice cream, why not send me content relating to something that your system tells me is definitely in stock, guide me there using Google Maps, then use an <a href="https://econsultancy.com/blog/65221-ibeacon-trials-13-brands-trying-to-find-a-use-case/">iBeacon</a> to confirm and reward my presence by delivering augmented reality content (like <a href="https://vimeo.com/120791649">this Coke effort</a>) or sending a discount barcode via Snapchat? </p> <p>It’s down to brands – not the hardware manufacturers – to leverage this technology and capitalise on it.</p> <p>The so-called disrupters, such as Uber, have done exactly that: Building their entire business around that embrace of mobility – the embrace of the fact that everyone has a connected computer with them pretty much 24/7 and sees it as a way of making their lives better. </p> <p>My point is that it shouldn’t just be about services; content creators should be thinking more about where they can use the inherent power of mobile devices to push the envelope when it comes to utility.</p> <p>There have been some brilliant examples in recent years of work on mobile that haven’t just been about producing innovative creative to surprise and delight, but to serve a purpose. </p> <p><img src="https://assets.econsultancy.com/images/resized/0007/6644/dulux_app-blog-flyer.jpg" alt="" width="470" height="265"></p> <h3>Painting by photos...</h3> <p>One of the most recent brand offerings to successfully embrace mobile utility is the colour matching app from Dulux.</p> <p>A practical and functional tie that plays on the brand’s perceived market expertise, the app allows users to take a photograph of colour with their phone’s camera, and have that colour matched to the appropriate paint.</p> <p>An alternative function allows you to ‘visualise’ different colours in different settings, i.e. interior vs. exterior.</p> <p><img src="https://assets.econsultancy.com/images/resized/0007/6647/woolworths-1-blog-flyer.jpg" alt="" width="470" height="311"> </p> <h3>Shopping smarter...</h3> <p>The Australian supermarket chain Woolworths is pioneering the use of iBeacon technology to enhance its customers’ <a href="https://econsultancy.com/blog/66389-what-does-the-ideal-click-and-collect-service-look-like/">click and collect</a> experience.</p> <p>Instead of having to arrive at the store at an appointed time, or having to wait for their order to be pulled together, customers are asked to download an app.</p> <p>When they are within a set radius of the store a notification is sent to the picking systems, prompting staff to complete the order and have it ready to hand over to the customer when they arrive. </p> <p><img src="https://assets.econsultancy.com/images/resized/0007/6649/eyecancer-blog-flyer.jpg" alt="" width="470" height="326"></p> <h3>Literally saving lives...</h3> <p>It might not be based on innovative technology, but the Childhood Eye Cancer Trust’s Next Photo campaign was another excellent example of how to utilise the fact everyone now has a camera in their pocket.</p> <p>One of the quickest ways to detect retinoblastoma (eye cancer) in young children is to look at a flash photograph – a developing tumour will often reflect back as white.</p> <p>A series of four posters of children – with the retinas treated to reflect back white – were used to challenge passers-by to take out their phone and take a flash photo, thus spreading awareness of the condition and this easy method of early detection.</p> <p>That’s the kind of utility I’m talking about in terms of mobility.</p> <p>It’s about marketers finding ways of using the inherent capabilities of smart devices beyond delivering branded information. That, you can do with print, simple (non-innovative) display advertising or a website.</p> <p>But actually offering something that your customers find genuinely useful? That’s where mobile, and mobility, lead the way.</p> tag:www.econsultancy.com,2008:Report/3780 2015-05-21T10:29:00+01:00 2015-05-21T10:29:00+01:00 The Global Conversation <h2>Overview</h2> <p>The Global Conversation report, produced in association with <a href="http://www.lionbridge.com/">Lionbridge</a>, explores how brands tell stories and engage with customers across borders and languages. It asks questions about the strategies, tools and processes necessary to balance overarching marketing priorities with local relevance. </p> <p>The report is based on a survey of more than 325 international senior marketers based in North America, and focuses on the key differences between organizations leading the way, and those that follow.</p> <h2>Key findings</h2> <ul> <li> <strong>Leaders control global marketing through a hub and spoke model.</strong> There is a consistent thread in the approach of leaders; an emphasis on central government in concert with local talent.</li> <li> <strong>Leaders use external partners differently from the mainstream.</strong> The mainstream relies on creative agencies for support across functions, but is significantly less likely to use translation/localization services than the leaders.</li> <li><strong>International marketing management is a significant challenge.</strong></li> <li><strong>Understanding customer preferences is a key advantage of global leaders.</strong></li> <li><strong>Leaders create content locally.</strong></li> <li><strong>Leaders find the opportunity in trends.</strong></li> </ul> <p>The 31-page report discusses these and other findings, exploring the challenges and successes of companies who are managing global brands and campaigns. </p> <p>The report is useful for all marketers who are running, or considering running global campaigns, giving them the tools they need to understand how best to approach global strategies, and educating them on how to effectively leverage existing resources to manage the associated content.</p> tag:www.econsultancy.com,2008:BlogPost/65914 2014-12-18T10:22:54+00:00 2014-12-18T10:22:54+00:00 The best mobile campaigns from 2014: the expert view David Moth <p>Now, on with the expert opinions...</p> <h3>Which company do you think has done great things in mobile this year? </h3> <p><strong>Sarah Watson, group mobile manager at The Net-A-Porter Group</strong></p> <p>It’s incredibly hard not to pick Uber. The UX is exceptional and it works simply and efficiently in almost every country I visit.</p> <p>The in-app marketing campaigns, incentive scheme and use of brand ambassadors are very compelling and will get anyone hooked.</p> <p>However, Apple still leads the pack when it comes to mobile. The continuity features, like Handoff, in iOS 8 mean I can write an email on my iPhone on my way to work, finish it on my Mac and send it from my iPad. </p> <p><img src="https://assets.econsultancy.com/images/resized/0005/7648/sarah_watson-blog-flyer.jpg" alt="" width="470" height="313"></p> <p>The lines between devices are blurring across the board but the transition within the Apple ecosystem has been notably easy and seamless, and soon my watch will be joining the club too. </p> <p>It also brings many new innovations to streamline the user experience and create new opportunities for brands, in particular with “extensions”.  </p> <p>We’re already seeing great extensions like View Source, which allows developers to pull up the source code for any website they’re viewing or LastPass, which enables one-click password input on websites. </p> <p>It’s just a matter of time before retailers begin experimenting with extensions and I’m really excited to see what they come up with.</p> <p><strong>Carl Uminski, COO and co-founder at Somo</strong></p> <p>Facebook. It's continued to transform the mobile media landscape, shifting from a publisher to a true ad tech company with the <a href="https://econsultancy.com/blog/65514-facebook-atlas-what-you-need-to-know/">Atlas cross-device launch</a> and has helped the ecosystem with its mobile development tools. </p> <p>Not to mention the Oculus and WhatsApp acquisitions and Instagram overtaking Twitter in audience size.</p> <p><strong>Matt Hobbs, mobile product lead at Just Eat</strong></p> <p>Uber, just by being focused on creating a transformative mobile product/service that - for the most part - just works. </p> <p>I'm still trying to work out if Foursquare deserves a booby prize for splitting its app into two parts for discovery &amp; checking in - Foursquare &amp; Swarm. </p> <p>It's a bold move and I'd love to see some real stats, but everyone I know who was used to the old, bundled Foursquare hates the split.</p> <p><strong>Theo Theodorou, General Manager EMEA at xAd</strong></p> <p>This is so broad – but I love companies that can disrupt and if you look to China there is amazing example of a company less than three years old called Xiaomi, which has reinvented the smartphone market in the largest smartphone market in the world.</p> <p>In 2013 it sold over 18m devices and its revenue was $5.2bn. Today, it’s the third largest smartphone maker in the world. </p> <p>It’s achieved this by not only having incredibly clever marketing, but by building few products, all of exceptional quality and at low price points. </p> <p>The company has made a conscious decision to focus on future revenue through software and services.</p> <h3>Which campaign that you’ve been involved in were you most proud of this year?</h3> <p><strong>Sarah Watson, The Net-A-Porter Group</strong></p> <p>It has to be the launch of our first global print publication, <a href="https://econsultancy.com/blog/64295-net-a-porter-s-new-shoppable-magazine-is-it-any-good/">Porter</a>.</p> <p>This really was a magazine launch like no other. In February our first issue hit stands around the world and simultaneously became available on iPad. </p> <p>However, unlike other fashion magazines, it was unique in its conception as a physical/digital offering from the start.</p> <p>Every printed page, whether editorial or advertorial, can be scanned with a mobile device via the Net-A-Porter app and shopped from, even if we don’t stock the products. </p> <p>And unlike other magazines, our iPad edition wasn’t just a print copy turned digital. We re-thought the digital magazine and made it intuitive, creating new formats that ensured ease of use and shopping.</p> <p><strong>Carl Uminski, Somo</strong></p> <p>The connected world experience we created for Audi at the Goodwood Festival of Speed. </p> <p>Using the latest tech including Oculus Rift and <a href="https://econsultancy.com/blog/63292-what-we-learned-from-trying-google-glass/">Google Glass</a>, we delivered a truly interactive, immersive experience for thousands of car lovers at the annual event.</p> <p><iframe src="https://www.youtube.com/embed/9ZZXKVRYa3E?wmode=transparent" width="615" height="346"></iframe></p> <p><strong>Matt Hobbs, Just Eat</strong></p> <p>We’ve been making numerous iterative improvements all year so our apps have been evolving solidly. </p> <p>Adding an in-menu food search was one of my favourite new features, with the added bonus of emoji search.</p> <p><strong>Theo Theodorou, xAd</strong></p> <p>We actually ran some trials in Q3 to measure store visitations as a result of a consumer seeing an advert on their mobile and to answer the question, ‘can mobile advertising really drive action into a store?’ </p> <p>Mobile has been held back as a marketing channel as previously trying to measure these types of actions has been very difficult. </p> <p>We were proud to work with ASDA and Starbucks with some really encouraging results. </p> <p>ASDA for example was able to show a 67% incremental lift of foot traffic into store after consumer exposure to one of its mobile ad campaigns for ‘Home’ or ‘Back to School’.</p> tag:www.econsultancy.com,2008:BlogPost/65911 2014-12-17T11:31:00+00:00 2014-12-17T11:31:00+00:00 Mobile marketing & commerce trends from 2014 & into 2015 David Moth <p>As we’re reaching the end of 2014 it’s a good time to look back on the past 12 months and discuss which were the most important mobile trends.</p> <p>And while we’re at it I’ve also asked these experts to predict what we can expect to see from mobile in 2015.</p> <p>Here’s what they had to say...</p> <h3>What do you think was the most interesting mobile trend in 2014?</h3> <p><strong>Sarah Watson, group mobile manager at The Net-A-Porter Group</strong></p> <p>In 2014 mobile changed beyond recognition, again. </p> <p>The devices improved. They're now more powerful, waterproof in some cases and often much bigger, giving companies a lot more flexibility in the way they communicate with their consumers on the screen.</p> <p>However, surprisingly the biggest change in mobile in 2014 hasn't been the new devices available or their capabilities. The most significant change, in my view, is the advances in the ecosystem supporting and interacting with mobile devices.</p> <p><img src="https://assets.econsultancy.com/images/resized/0005/7603/sarah_watson-blog-flyer.jpg" alt="" width="470" height="313"></p> <p>Most importantly we’ve seen mobile payments via <a href="https://econsultancy.com/blog/tags/nfc">NFC</a> or Apple Pay become a reality, changing the function of mobile devices forever. </p> <p>Combine this with the wealth of data mobile devices yield and brands suddenly have an amazing new way to incentivise their customers and streamline the path to purchase. </p> <p>Feeding into this phenomenon has been the use of <a href="https://econsultancy.com/blog/64626-five-examples-of-how-marketers-are-using-ibeacons/">iBeacons</a> which haven’t yet been pushed to their limit. </p> <p>From an online retailer’s perspective, iBeacons give you another way to link the physical world to the digital, creating more opportunities for companies to connect with their customers.</p> <p><strong>Matt Hobbs, mobile product lead at Just Eat</strong></p> <p>Perhaps it was not seeing an article every other day saying 'mobile has finally arrived'. This could be the true litmus test that mobile has, actually, finally arrived.</p> <p>Aside from that, the increased visibility, often via advertising, of voice control of mobile and home based devices was really interesting. </p> <p>It's a brave frontier of user interface that people have been trying to break through for many years. </p> <p>Now all the big players are lined up to show their voice control is best, it's a good thing for all mobile device users.</p> <p><strong>Carl Uminski, COO and co-founder at Somo</strong></p> <p>The shift from mobile as a destination, to a remote control for the world around us.</p> <p>The connection of the physical and digital and using the mobile device to interact more deeply with <a href="https://econsultancy.com/blog/64211-the-internet-of-things-five-new-products-changing-the-market-now/">traditionally 'dumb' objects</a>.</p> <p><img src="https://assets.econsultancy.com/images/resized/0005/7605/nest-blog-flyer.jpg" alt="" width="470" height="247"></p> <p>Also, the ability to now target specific audiences on mobile, both through social and <a href="https://econsultancy.com/blog/65677-a-super-accessible-beginner-s-guide-to-programmatic-buying-and-rtb/">programmatic buying platforms</a>.</p> <p><strong>Theo Theodorou, general manager EMEA at xAd </strong></p> <p>I think we are seeing brands and marketers taking a mobile first approach to their marketing. </p> <p>I feel that companies now realise that mobile is a driving force in search and decision, they understand its importance, and are learning how and when to reach the mobile consumer. </p> <p>Perhaps the most interesting element is that mobile is not seen just seen as an extension of desktop, brands are now integrating mobile with more traditional media outlets.</p> <h3>What do you think will be the most important mobile trends in 2015?</h3> <p><strong>Matt Hobbs, Just Eat</strong></p> <p>We'll see more and more companies emerge that use the transformative nature of mobile on mundane, day to day activities - coupling mobile with great operational execution.</p> <p>The landscape changed so quickly in 2014, expect more and faster evolution in 2015.</p> <p>And although wearables didn't go large in 2014, as Apple finally launches its watch in 2015 I'd expect rapid adoption, likely followed by slight disappointment.</p> <p>Then come 2016 expect a v2.0 Apple Watch that blows us all away... maybe with 100% accurate voice recognition.</p> <p><img src="https://assets.econsultancy.com/images/resized/0005/7606/apple_watch-blog-flyer.jpg" alt="" width="470" height="313"></p> <p><strong>Sarah Watson, The Net-A-Porter Group</strong></p> <p>2015 will be the year of seamless connectivity. Over the past couple of years a wireless infrastructure has been created, enabling devices to be connected all the time. </p> <p>We’re now at a point where the consumer experiences begin on the go and truly can be continued on any other device. </p> <p>The key here is ensuring experiences are translated, not transposed, across platforms so that consumers always have the best possible experience.</p> <p><strong>Carl Uminski, Somo</strong></p> <p>In no particular order:</p> <ul> <li>Mobile payment adoption.</li> <li>TV/video  - consumption shifting from the actual TV to watching on mobile devices and the impact this will have on advertisers. </li> <li>Location/beacons/Bluetooth.</li> <li>Programmatic audience buying on mobile.</li> <li>Cross-device and multichannel attribution.</li> </ul> <p><strong>Theo Theodorou, xAd </strong></p> <p><a href="https://econsultancy.com/blog/63815-15-stats-that-show-why-click-and-collect-is-so-important-for-retailers">Click and collect</a> being adopted by more and more brands and mobile payment systems.</p> <p>Mobile video will really be ramping up given increasing network speeds and brands looking to take advantage of ever-sharper, even bigger screens.</p> <p>Wearable tech is an obvious one given the impending launch of Apple’s iWatch but one interesting example being developed at the moment is the process of allowing temporary tattoos to perform an assortment of different functions like transform your body’s sweat into useable power for other tech devices, such as a smartphone, smartwatch or fitness tracker.</p> tag:www.econsultancy.com,2008:BlogPost/65622 2014-10-22T10:30:00+01:00 2014-10-22T10:30:00+01:00 Store locator tools: which retailers offer the best mobile UX? David Moth <p>And for more on this topic, read our posts on <a href="https://econsultancy.com/blog/64170-20-stunning-examples-of-minimal-mobile-ui-design">minimal mobile UI design</a> and <a href="https://econsultancy.com/blog/63385-16-drop-dead-gorgeous-examples-of-mobile-design-inspiration">gorgeous examples of mobile design inspiration</a>.</p> <h2>Store locator UX factors</h2> <ul> <li><strong>Use geo-location</strong></li> </ul> <p>A bit of a no-brainer. Retailers should allow people to search for their local store using an IP address or their phone’s GPS signal.</p> <p>It speeds up the process and means mobile users don’t have to enter their postcode using the small, fiddly keypad.</p> <ul> <li><strong>Include store information</strong></li> </ul> <p>It’s likely that people will need to know the opening times for each store, but retailers should also include contact information, the types of services available (e.g. <a href="https://econsultancy.com/blog/63815-15-stats-that-show-why-click-and-collect-is-so-important-for-retailers">click and collect</a>, parking, types of products sold) and any other relevant details.</p> <ul> <li><strong>Make the map interactive</strong></li> </ul> <p>People want to be able to expand the map and navigate around to get a better idea of where each store is located.</p> <p>This probably means plugging into the Google Maps API.</p> <h2>Good examples</h2> <p>And now for some examples of brands getting it right.</p> <h3>John Lewis</h3> <p>John Lewis has a ‘Shops’ tab in the top nav, so it’s really easy for mobile users to begin looking for their nearest outlet.</p> <p>If you use the GPS feature it automatically brings back the details of the nearest shop, including opening hours, <a href="https://econsultancy.com/blog/62590-five-good-and-five-bad-examples-of-click-to-call-mobile-ctas">a click-to-call button</a>, and in-depth details of how to find it (e.g. nearest tube, parking information, congestion charge, etc).</p> <p>            <img src="http://assets.econsultancy.com/public/imgur/3vhcnHE.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/J4vccrJ.png" alt="" width="200"></p> <p>There’s also a button that links to Google Maps and another that leads to a downloadable department guide, though it comes as a PDF. </p> <h3>Debenhams</h3> <p>Though Debenhams’ store locator isn’t perfect, it is better than most.</p> <p>It gives the opening hours, address, store manager’s name, and the location of the click &amp; collect desk. It also links users to Google Maps for directions.</p> <p>On the downside the locator tool is hidden within a tiny link in the hamburger menu, there’s no phone number, and the maps aren’t very useful.</p> <p>            <img src="http://assets.econsultancy.com/public/imgur/koZKKNB.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/zrDzwyO.png" alt="" width="200"></p> <h3>Nandos</h3> <p>The bizarrely popular chicken restaurant has a great ‘Find your nearest Nandos’ CTA within the hamburger menu.</p> <p>Each listing gives users an interactive map, opening hours, details on baby changing and wheelchair accessibility, Tube information and a click-to-call telephone number.</p> <p>There are also text links for the five other Nandos restaurants closest to this outlet.</p> <p>            <img src="http://assets.econsultancy.com/public/imgur/BsREnhI.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/ojPj698.png" alt="" width="200"></p> <h3>Carphone Warehouse</h3> <p>Carphone Warehouse has opted for icons in its top nav, but most mobile users should be familiar with the map pin logo.</p> <p>The tool itself has a great ‘Find stores’ CTA, while the store pages offer a great UX and have all the information one could need. Top marks.</p> <p>            <img src="http://assets.econsultancy.com/public/imgur/QwGLBq2.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/ajxJBOC.png" alt="" width="200"> </p> <h3>Schuh</h3> <p>Another excellent store finder, this time from Schuh. There’s a prominent link at the top of the page, a great ‘Current location’ CTA, and the store pages provide all the relevant information.</p> <p>            <img src="http://assets.econsultancy.com/public/imgur/5MZeJB0.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/HqtHQfO.png" alt="" width="200"> </p> <h3>Morrisons</h3> <p>The locator tool is easy to spot on Morrisons’ homepage and the GPS function returns a well-designed results page.</p> <p>Unfortunately the map feature isn’t interactive, but it does offer useful directions. </p> <p>            <img src="http://assets.econsultancy.com/public/imgur/jCoDsDk.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/OL7NH0a.png" alt="" width="200"></p> <h3>M&amp;S</h3> <p>Who knew there were so many M&amp;S shops in Central London? </p> <p>This is a great interactive map that links to really useful and thorough store information.</p> <p>            <img src="http://assets.econsultancy.com/public/imgur/YNbRzK3.png" alt="" width="200">     <img src="http://assets.econsultancy.com/public/imgur/tB0rFQz.png" alt="" width="200"></p> <h2>In conclusion...</h2> <p>In my humble opinion, all of these store locators offer a decent user experience though Schuh and M&amp;S potentially stand out as the best.</p> <p>I’m a fan of Schuh’s big CTAs and user-friendly navigation, while M&amp;S provides a great UX combined with stacks of useful information.</p> <p>I had to visit a surprising number of different retailers in order to find these examples, so clearly store locator design is an area that requires more attention.</p>