This report is part of the Template Files for Web Projects bundle.



Web Project Template Files: Project Definition and Start Up
Authors: Sonia Kay, Econsultancy and other expert contributors
Title: Usability Factsheets

About this Guide

Usability techniques are very important for successful user-centric design. Pretty much everyone in the web design world now agrees that you have to build a web site which suits its users’ needs and requirements rather than ‘pushing’ something at them that you would like them to see. But how do you go about finding out what your users needs are? The files below should help you determine how best to incorporate usability into the early stages of requirements gathering, site specification and design: What is usability testing? - Explains when, why and how to conduct usability testing. Scenario modelling - once you understand who your users are and what their needs are you can begin to build “scenarios” which describe a person's interaction with a system. The file included tells you how. Card Sorting - Card Sorting is a technique for exploring how people group items, so that you can develop structures that maximize the probability of users being able to find what they want. This is particularly useful for developing the Site Map and navigation. The file included tells you more about how to go about card sorting. Walkthrough - A walkthrough is a cost-effective technique for testing a user interface, where you get feedback from several people at once on an early paper version of your design. They can be a helpful alternative to formal usability testing where budgets are tight, although obviously a walkthrough has limitations. Contextual Enquiry - a technique for examining and understanding users and their workplace, tasks, issues and preferences. CE can be used to produce user needs analyses and task analyses. You might use this technique on an existing site, a competitive site, or a prototype. There is also a sample report included. We’d like to thank Gerry Gaffney, Founder and Director of Information & Design,, for providing these files. Information & Design is a small usability consultancy based in Melbourne, Australia, providing usability, user experience design and information architecture services. Find out more about Gerry here: