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User experience is one of our favourite topics, and one of the most important for web professionals to embrace. Our research into user experience and usability includes buyer's guides, statistics, market trends reports, surveys and briefings. We also have a business case should you need to convince your boss to invest in usability. If you work in e-commerce then we greatly recommend our reports on the online retail user experience, and checkout design.

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Best Practice Guides

Customer Experience Benchmarking: Automotive Industry: Car Comparison Tools


User experience can make or break a company online. In association with Global Reviews, Econsultancy has produced this specific customer experience benchmarking document which highlights the various best practices needed in the arena of online car comparison tools. Although this document focuses on the automotive sector, the processes and practices can be applied across a wide variety of industries. 

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Best Practice Guides

Customer Experience Benchmarking: Telecoms and Mobile Phones: Selector Tools


User experience can make or break a company online. In association with Global Reviews, Econsultancy has produced this specific customer experience benchmarking document which highlights the various best practices needed in the area of mobile and telecom selection tools. Although this document focuses on the telecoms sector, the processes and practices can be applied across a wide variety of industries.

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Best Practice Guides

Customer Experience Benchmarking: Finance Application Introduction


User experience can make or break a company online. In association with Global Reviews, Econsultancy has produced this specific customer experience benchmarking document which highlights the various best practices needed in the area of Finance Applications. Although this document focuses on the financial sector, the processes and practices can be applied across a wide variety of industries. 

Cover for User Experience Buyer’s Guide 2009

Buyer's Guides

User Experience Buyer’s Guide 2009


An invaluable resource for those who are looking for user experience expertise, with profiles of 26 agencies specialising in usability and accessibility. With a focus on the UK market, the report covers the latest market trends and contains useful advice for those seeking a supplier. 

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Event Presentations

Endeca E-business Forum: Econsultancy Keynote Presentation


Keynote presentation by Econsultancy CEO Ashley Friedlein at Endeca's E-business Forum in April 2009. The presentation is titled "Beautiful Basics - What you need to be doing really well online to succeed" and looks at numerous examples of best ...

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Digital Marketing Templates

Basic Usability Audit and Checklist - Digital Marketing Template Files


Part of Econsultancy's Digital Marketing Template Files, this specific document is fully customisable and is intended to help you review your current usability and user experience activity.

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Digital Marketing Templates

Reviewing Usability – Digital Marketing Template Files


Four separate documents that will help guide you through beginning or reviewing any usabilty and user experience activity. They are included as part of the wider Digital Marketing Template Files.

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Digital Marketing Templates

User Research Recruitment Brief - Digital Marketing Template Files


This document will help you in the process of recruting users for usabilty-testing purposes. It is included as part of Econsultancy's Digital Marketing Template Files.

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Digital Marketing Templates

Usability and User Experience – Digital Marketing Template Files


Usability and user experience are key to ensuring that online marketing activity is successful. To help you generate higher retention and conversion rates, various templates and guides have been created by Econsultancy to assist you in this complex area.

Cover for Usability and User Experience Trends Briefing January 2009

Trend Briefings

Usability and User Experience Trends Briefing January 2009


A free, 12-page briefing with the latest trends and strategies related to user experience. Download this free report to learn about the importance of usability testing, the role of analytics, and how to use Web 2.0 to enhance user experience.