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Cover for Online Customer Service - Roundtable Briefing, March 2006

Trend Briefings

Online Customer Service - Roundtable Briefing, March 2006


A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction. Subjects covered: 1. Progress made in...

Cover for E-consultancy Newsletter Interviews 2005

Learning Support Material

E-consultancy Newsletter Interviews 2005


Published once a week, the E-business Briefing is distributed to 19,000 internet marketing professionals around the globe. It is free and available to non-subscribers. The newsletter includes an in-depth interview with an internet industry thou...

Cover for Affiliate Marketing – Roundtable Briefing, November 2005

Trend Briefings

Affiliate Marketing – Roundtable Briefing, November 2005


Summarised notes from a recent Econsultancy roundtable that focused on affiliate marketing, where key trends, issues, tips and tricks were discussed by attendees over a two hour period. Roundtable briefings are presented as a bullet point overv...

Cover for Accessibility – Roundtable Briefing, October 2005

Trend Briefings

Accessibility – Roundtable Briefing, October 2005


Summary notes from Econsultancy's latest accessibility roundtable, where key trends, issues, tips and tricks were discussed by attendees. Subjects covered included: legality and links to non-accessible websites; opening new browser windows; bes...

Cover for Online PR – Roundtable Output, September 2005

Trend Briefings

Online PR – Roundtable Output, September 2005


A short briefing based on last week's Econsultancy Online PR roundtable, where key trends, issues, tips and tricks were discussed by attendees. The main subject covered was: "How online PR can be used proactively and reactively by organisations...

Cover for Email Marketing Buyer's Guide 2005

Buyer's Guides

Email Marketing Buyer's Guide 2005


Editor's Note: The 2006 Email Marketing Buyer's Guide is now available. http://www.e-consultancy.com/publications/email-marketing-buyers-guide/ This 119-page Email Marketing Buyer’s Guide is perfect for B2B and B2C companies that send out (or th...

Cover for E-consultation - Roundtable Output

Trend Briefings

E-consultation - Roundtable Output


This report explores opportunities in extending public consultations by using interactive channel (the web, wireless and DiTV). Includes a full appraisal of the various techniques that can be used to generate and log public discussion, as were ...