{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.


That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.


Sorry about this, there is a problem with our search at the moment.
Please try again later.



Econsultancy, in association with Global Reviews, has produced this customer experience benchmarking document for telecoms companies. It will help raise awareness of the key user experience success factors on telecom and mobile phone websites.

Although this document is focused upon the telecoms sector, many of the recommendations, practices and processes contained within can be applied to a wide variety of other industries.

The information within this 14-page report provides an objective and independent measurement of performance and best practices. It will help readers understand and identify opportunities for self-improvement. 


Inside the document you will find the following sections:

  • Telecoms and Mobile Phones: Introduction (Challenge, Context, Improved customer experience)
  • Telecoms and Mobile Phones: Selector Tools
  • Telecoms and Mobile Phones: Best Practice
  • Telecoms and Mobile Phones: Results Information
  • Telecoms and Mobile Phones: Calls to Action
  • Telecoms and Mobile Phones: Labelling and Accessibility
  • Telecoms and Mobile Phones: Customer Type


  • Pdf Disabled Customer Experience Benchmarking: Telecoms and Mobile Phones: Selector Tools (1.54 MB PDF)

Access the full report

Econsultancy subscribers have full access to all our online research as well as a host of other services designed to help save you time, make better decisions and look smart in meetings.

Learn more and buy today