Best Practice

Customer Experience Benchmarking: Finance Application Introduction

By Econsultancy,


Econsultancy, in association with Global Reviews, has produced this customer experience benchmarking document for finance companies. It will help raise awareness of the key user experience success factors on finance websites.

Although this document is focused upon the financial sector, many of the recommendations, practices and processes contained within can be applied to a wide variety of other industries.

The information within this 17-page report provides an objective and independent measurement of performance and best practices. It will help readers understand and identify opportunities for self-improvement. 


Inside the document you will find the following sections:

  • Finance Background: Application Introduction (Challenge, Context, Improved customer experience)
  • Administrative Information: Solution
  • Administrative Information: Content
  • Administrative Information: Placement
  • Introduction Information: Good Ideas
  • Product: Information
  • Mandatory: Information
  • Document Information


  • Pdf Disabled Customer Experience Benchmarking: Finance Application Introduction (1.11 MB PDF)

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