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Cover for Value Exchange from Data Exchange

Trend Briefings

Value Exchange from Data Exchange


The Econsultancy Value Exchange from Data Exchange report, in partnership with Acxiom, examines customer relationships as those customers are becoming increasingly data-savvy and data-wary. It also includes recommendations for businesses looking to move away from short-term incentives in return for data, and towards a more sustainable approach.

Cover for Digital Trends in the Travel and Hospitality Sector

Survey Reports

Digital Trends in the Travel and Hospitality Sector


The Digital Trends in the Travel and Hospitality Sector report, produced by Econsultancy in partnership with Adobe, explores how companies operating in this sector approach digital marketing, as well as the key trends, opportunities and sector-specific issues shaping their digital strategies.

Cover for Marketers in the Boardroom

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Marketers in the Boardroom


This report explores the role of marketing on the board, looking at the compelling reasons to have marketers at the most senior levels of the organisation, what marketers need to do to attain this level and what the implications are for the company as a whole. Published in association with Oracle Marketing Cloud, the report is based on a series of in-depth interviews with a number of senior marketers, the majority of whom are currently members of leadership of executive boards.

Cover for Multichannel Customer Intelligence

Trend Briefings

Multichannel Customer Intelligence


This Econsultancy Multichannel Customer Intelligence report, produced in partnership with data strategy and analytics consultancy Station10, looks at how brands across the maturity spectrum have tackled the issue of integrating data into their organisations and how they manage that data across multiple channels to improve their business performance. The report also includes recommendations for businesses seeking to improve their capabilities in this area.

Cover for Quarterly Digital Intelligence Briefing: The CX Challenge

Survey Reports

Quarterly Digital Intelligence Briefing: The CX Challenge


The CX Challenge report, produced by Econsultancy in partnership with Adobe, digs into the struggles and successes of modern customer experience (CX), and looks at the extent to which organisations deliver a consistent and relevant customer experience across all touchpoints. The report is based on a global survey of more than 2,200 digital marketers and ecommerce professionals carried out in August and September 2015.

Cover for Leveraging Customer Behaviours for Optimal Engagement

Trend Briefings

Leveraging Customer Behaviours for Optimal Engagement


Behavioural marketing strategies, tactics, channels and tools are fairly well-established and understood. Yet they don't seem to have been as widely adopted as you might expect. The purpose of this report, produced in association with IBM, is to offer an overview of behavioural marketing trends in South-East Asia and to go into enough detail to help you, the marketer, feel prepared to take the next steps towards running a behavioural marketing campaign.

Cover for A Marketer's Guide to the Internet of Things

Trend Briefings

A Marketer's Guide to the Internet of Things


The Marketer's Guide to the Internet of Things demystifies the Internet of Things (IoT), provides an overview of the current state of the industry and explains how your company can make use of the IoT in your marketing. The report explains the role of the IoT as part of the trend towards ubiquitous computing, including how it relates to mobile, wearable technology, cloud computing and big data. Above all, it provides a framework for success in an increasingly connected world.

Cover for Quarterly Digital Intelligence Briefing: The Multichannel Reality

Survey Reports

Quarterly Digital Intelligence Briefing: The Multichannel Reality


The Multichannel Reality report, produced by Econsultancy in partnership with Adobe, looks at the extent to which organisations take an integrated approach to marketing across different channels and use cross-channel campaign management tools. The report is based on a global survey of 1,945 digital marketers and ecommerce professionals carried out in June and July 2015, and follows up on a similar piece of research from 2013.

Cover for The Role of DMPs in the Era of Data-Driven Advertising

Survey Reports

The Role of DMPs in the Era of Data-Driven Advertising


The Role of DMPs in the Era of Data-Driven Advertising report shows that data management platforms (DMPs) are playing an increasingly important role in supporting effective marketing. The research, part of a new Modern Marketing Actionable Insights Series launched in partnership with Oracle Marketing Cloud, looks at why companies are introducing these increasingly influential technology platforms and the challenges which prevent them being used to maximum effect.

Cover for The Real-Time Customer Experience

Trend Briefings

The Real-Time Customer Experience


In marketing, it seems like there are new techniques emerging constantly – yet many of these vanish as quickly as they appeared. Real-time marketing, however, is one which seems to remain relevant – why is that? In The Real-Time Customer Experience report, produced in partnership with IBM, we aim to answer that question.