Fusionworkshop has been appointed by Dwr Cymru Welsh Water on a three year contract to provide digital services. Welsh Water undertook a competitive tender process to select a leading Sitecore partner for services including Sitecore support as well as design and development of mobile and tablet optimised websites. The process examined innovative use of Sitecore CMS and imaginative design plus an ability to articulate customer requirements into solutions to enhance the customer experience.
Fusionworkshop’s track record in Sitecore support, build and its accreditation in ISO27001: 2005 was taken into account. The company will provide guidance on digital strategy, conduct stakeholder interviews, requirements gathering and perform improvements to the current website to provide the best customer experience across all devices.


Welsh Water was looking for a supplier with the ability to design and develop a new responsive website to allow customers to access the website across a range of devices including mobile and tablet. Fusionworkshop was able to demonstrate expertise in adaptive websites using Sitecore to create multiple views optimised for each media type.

24x7 Support

The Service Level Agreement underlines the requirement for the public to have access to Welsh Water’s online services all year round and to ensure that technical support meets high availability standards.

Development & Testing

Fusionworkshop will advise on user experience, interaction design and carry out development and testing based on user experience and interactive design. This includes its approach to testing and deployment, providing detailed information on the creation of test plans and test cases which could include: Acceptance testing, Regression testing, Performance testing, Cross browser testing, Penetration testing, Multiple device testing and User Acceptance Testing. Included in the scope is a plan detailing how content will be migrated and governed. Other service areas included are: analytics, reporting, knowledge transfer and custom Sitecore training.

Fusionworkshop’s Ali Saigar commented: “We are proud to be working with Welsh Water and consider them to be a strategically important customer. They are a great example of a utility company embracing the digital revolution with an ambition to provide services to their customers across the growing range of mobile channels.”

Welsh Water’s online service manger Rhian Morris said” Fusionworkshop have demonstrated their vast experience, expertise and capability throughout our competitive tender process. I am delighted to be working with them and look forward to delivering a full and varied programme of digital projects”

Fusionworkshop is an award-winning Sitecore partner. The company specialises in .Net solutions and high performance websites across desktop, mobile and tablet devices. They provide digital services to companies such as Saint Gobain, The Institution of Occupational Safety and Health, Saint Gobain, NHS Direct, The Guinness Partnership, and Baker Tilly. Services include Sitecore CMS implementation, Sitecore DMS, digital strategy, maintenance & support, and hosting. Company offices are located in Cardiff and High Holborn.

Published on: 9:53AM on 22nd April 2014