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ISSEL News Release

Media Contact:
Mark Charmer, ICONIC
0207 252 3399 / mcharmer@iconicnet.co.uk

12 January 2005

Pilot Software Gains Momentum in Europe with Addition of Brakes Logistics, Electrolux, Nomura International PLC, Royal Nedalco and World Food Programme

Alignment-centric approach and incremental deployment drive selection of Pilot

Pilot Software Inc., a provider of operational performance management solutions, today announced additions to its growing customer base of more than 300 worldwide organisations with new customers Brakes Logistics (www.brake.co.uk), Electrolux (www.electrolux.com), Nomura International PLC, part of the Nomura Group (www.nomura.com), Royal Nedalco (www.nedalco.nl) and World Food Programme (www.wfp.org).

“We have seen tremendous interest in Europe for Pilot’s solutions,” said Colin Cooper, commercial director, ISSEL, a Pilot European channel partner. “As organisations increasingly recognise that successfully competing on the global stage involves ensuring that their operations are tightly aligned with strategic objectives, they are looking to Pilot’s solutions to help them become more effective.”

Industry research and customer feedback indicate that as organisations work to improve effectiveness, one of the primary challenges they face is ensuring operational alignment. Pilot attributes its alignment-centric approach — which addresses this challenge by helping organisations align operational resources with strategic objectives — as a key factor driving demand for its operational performance management solutions.

“Again and again, we hear from customers that they know they need performance management to help them effectively achieve objectives. Yet many have previously struggled with how to begin such a seemingly daunting, yet critical, undertaking,” said Kurt J. Bilafer, director of worldwide sales & services, Pilot Software. “Pilot’s unique approach, in which strategic objectives guide the incremental development of operational performance management solutions, enables organisations to get started quickly aligning execution with strategy and soon start reaping the tangible benefits.”

About Pilot Software
Named a leading performance management company in the 2004 DM Review 100, Pilot provides operational performance management solutions — a powerful combination of domain expertise, a proven approach and award-winning software — that enable organisations to rapidly achieve objectives by aligning execution with strategy. The culmination of more than 15 years of development and industry expertise, Pilot offers Web channel, government, sales, marketing and service solutions that dramatically improve operational alignment. Pilot’s integrated, yet modular, operational alignment framework includes interactive strategy plan; initiative management; scorecard & dashboard; reports & ad hoc; and modeling & integration components. Customers include The Boeing Company, Coors Brewing Company, General Services Administration, Health Net, Ingersoll-Rand, JetBlue, Pacific Life Insurance, SMARTpages.com®, Swiss Re and Uno Restaurant.

Pilot Software was founded in 2002 and has headquarters in Cambridge, Mass. and Mountain View, Calif. The company is privately held with funding from Excelsior Venture Partners III, LLC, a private equity fund managed by U.S. Trust; G-51 Capital, a Texas-based venture capital firm; and individual investors, including members of its management team. More information about Pilot is available at www.pilotsoftware.com.

ISSEL (Intranet Software Solutions (Europe) Limited) is a specialist in helping customers maximise the benefits from their web investments through the use of web analytics and performance management technologies. This permits a real understanding of the impact of internet, intranet and extranet sites and the return on their investment from online activities both on and offline. It is the European Master Distributor for Pilot Software’s HitList product and an ABCE Associate Subscriber. UK Customers include Informa Group, Cheapflights, BMJ, Marcus Evans Net-a-Porter and Gold Medal Travel. More details on ISSEL can be found at www.issel.co.uk.

©2004 Pilot Software Inc. All rights reserved. Pilot is a registered trademark of Pilot Software Inc. All other trademarks are the sole property of their respective owners.

Published on: 12:00AM on 12th January 2005