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Clickstream and Pilot Software collaborate for easy route to Web channel performance management

Gives customers a reference solution that integrates web data with performance management software ideal for advanced web channel initiatives

Clickstream Technologies, which provides software that captures data about user behaviour on websites and other web-based interfaces, has signed a European partnership agreement with Pilot Software, through master distributor partner ISSEL. Under the agreement, ISSEL will integrate Pilot’s web channel performance management solution with Clickstream’s Datasherpa product.

The agreement enables Clickstream’s Datasherpa customers to easily leverage Pilot’s web channel performance management solutions to unlock the full strategic value of their web data through a full-featured web channel performance management solution. This includes scorecards, dashboards and reports to manage their resources and ensure activities are aligned towards the achievement of strategic objectives, plus advanced web data collection technology to ensure that business decisions are based on reliable information.
Clickstream’s Datasherpa software automates the collection of data about user activity on browser-based digital channels such as websites, intranets, extranets and web-based applications. It provides more comprehensive and more accurate data than any other technology, respects users’ privacy, and feeds data to leading databases and reporting tools in near-real time.

Pilot Software’s performance management systems enable businesses to identify and communicate their business objectives and then track performance against targets and performance indicators. Working from these business objectives and performance indicators ensures businesses receive actionable information, which contrasts with the approach of mining volumes of data to chance upon nuggets of insight.

“Working with Clickstream complements Pilot’s capabilities very well,” said Colin Cooper, director of ISSEL. “Vital to our customers’ need to align execution with strategy is the ability to incorporate data from multiple sources to quantify activity and achievement. Because Clickstream only focuses on data collection, the joint offering gives customers the kind of specific, high-value data collection needed for advanced Web channel performance management initiatives.”
contd/…

“Nobody collects data for the sake of it – it has to inform decision making,” said Titus Suck, Clickstream’s director of sales and marketing. “Businesses using Datasherpa can be confident that they are basing their decisions on accurate, timely information and Pilot Software helps companies to derive actionable information from the raw data. Clickstream’s focus is on data gathering technologies. Our partnerships with companies such as Pilot Software ensure that customers can choose the most appropriate interface and reporting tool for their business needs.”

About Pilot Software
The only dedicated performance management provider to be named to the 2004 DM Review 100 and a finalist in the 2005 Codie Awards, Pilot provides award-winning operational performance management solutions. The culmination of more than 15 years of development and industry expertise — starting with the first-ever performance management solution deployed — Pilot's solutions enable Web channel, customer operations and public sector organizations to achieve objectives by rapidly aligning execution with strategy. Pilot's operational alignment framework includes software components for strategy plans & pathways; initiative management & prioritization; scorecards & dashboards; reports & ad hoc analysis; and modeling & integration. Customers include The Boeing Company, Coors Brewing Company, Health Net, Ingersoll-Rand, JetBlue, Pacific Life Insurance, SMARTpages.com®, Swiss Re, Uno Restaurant and General Services Administration.

Pilot Software is privately held with funding from Excelsior Venture Partners III, LLC, a private equity fund managed by U.S. Trust; G-51 Capital, a Texas-based venture capital firm; and individual investors, including management team members. More information is available at www.pilotsoftware.com.

About ISSEL
ISSEL (Intranet Software Solutions (Europe) Limited) is a specialist in helping customers maximise the benefits from their web investments through the use of web analytics and performance management technologies. This permits a real understanding of the impact of internet, intranet and extranet sites and the return on their investment from online activities both on and offline. It is the European Master Distributor for Pilot Software’s web channel products and an ABCE Associate Subscriber. UK Customers include Informa Group, Cheapflights, BMJ, Marcus Evans Net-a-Porter and Gold Medal Travel.

www.issel.co.uk

About Clickstream
Clickstream’s Datasherpa software automates the collection of data about user activity on browser-based digital channels such as websites, intranets, extranets and web-based applications. It provides more comprehensive and more accurate data than any other technology, respects users’ privacy, and feeds data to leading databases and reporting tools in near-real time. Clickstream does not provide a web analytics tool but does partner with and provide its data to leading analytics, reporting and business intelligence platforms.

Clickstream’s data enables businesses to make accurate decisions that will improve the customer experience, optimise digital channel design and content, and maximise return on investment.

Clickstream Technologies PLC was formed in 1999 and the company’s head office is in Cambridge, UK.

www.clickstream.com

PRESS INFORMATION
Titus T. Suck , Clickstream Technologies PLC, 01223 233799
Hazel Butters and Sean McManus, Prompt PR on behalf of Clickstream
020 8996 1652
ts@clickstream.com
hbutters@prompt-pr.com
smcmanus@prompt-pr.com

Mark Charmer and
Irena Popovska-Jones
ICONIC on behalf of Pilot/ISSEL
0207 252 3399 / 0870 930 6718
mcharmer@iconicnet.co.uk
ipopjones@iconicnet.co.uk

Published on: 12:00AM on 16th February 2005