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House of Fraser - a user experience review

Paul Rouke takes a look at House of Fraser's first e-commerce site and the lessons that can be drawn from its persuasion architecture, browsing functionality and overall user experience.

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Sellers criticise eBay's ad policy

Online auction site eBay has come under fire from sellers that are critical of the company's policy of using contextual advertising, as they feel that these ads could be luring potential buyers away from the site.

The auction giant starting running ads from Google and Yahoo! last year and, according to Juan Carlos Perez, sellers are unhappy that the targeted ads compete with products that are already on eBay.

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Newsvine acquired by MSNBC.com

MSNBC.com, the Microsoft/NBC joint venture, has acquired social news site Newsvine for an undisclosed sum, the first acquisition in the firms's 11 year history.

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Steve Jobs, Blue Peter and usability

Two news stories caught my attention recently – the UK launch of the iPhone and the scandal at the BBC over naming Blue Peter’s kitten. 

You might not think they are related, or related to usability - but I beg to differ.

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Small businesses rely more on search engines - Hitwise

Smaller online retailers in the US are far more reliant on search engines to drive their traffic, according to a new study from Hitwise.

The research group looked into the search traffic of companies in Internet Retailer's top 500 list over the past two years, and found that half of merchants ranked 400-500 in the list received more than half of their visitors via Google, Yahoo! et al.

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How journalists can help journalism

Roy Greenslade at the Guardian has flagged up a great post on the 12 Things Journalists Can Do To Save Journalism, penned by Howard Owens.

The tips are great. They are based on three observations – readers are in control, readers don’t care about your deadlines, and readers want to share their own opinions on any given story.

I’ll reveal Howard's tips after the jump, and add a few more suggestions of my own...

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US online ad revenue up 26% to nearly $10bn

US online ad revenues for the first half of the year rose by 26%, to nearly £10bn (£4.9bn), while ad revenues for Q2 2007 totalled over £5bn (£2.4bn), according to stats from IAB / PwC.

Last week, the IAB reported the UK figures, finding that UK online ad revenue rose by 40% in the same period, reaching £1.33bn.

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Survey reveals attitudes towards e-commerce

A new survey finds that, though many people feel that e-commerce makes their lives easier, many still have trust issues, especially in the case of online banking.

Standard Life Healthcare surveyed 1,021 UK adults about their attitudes towards using the web for e-commerce and financial services.

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10 reasons why your website sucks

There are a lot of excellent websites out there and many have focused on improving the user experience in recent years, but there are still a lot of sites that fail to pay enough attention to usability issues.

After the jump, our list of the things that annoy us about websites, some from well known brands who really should know better...

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02 launches broadband services, aims low

02 is on the verge of launching broadband services more than a year after acquiring independent ISP Be Unlimited for £50m.

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Online travel - recommendations on the purchase process

E-consultancy's recent Travel Website Benchmarks report looks at ways to reduce abandonment once a customer has decided on the travel product they wish to purchase.

A certain amount of drop-off is to be expected at this stage in the process, and customers abandon the process once they have selected a flight or hotel for a variety of reasons.

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Word of mouth has most influence - Nielsen

Internet users worldwide trust someone else's opinion of a product or service more than any other form of advertising, while mobile text ads were the least popular,  according to a global survey by Nielsen.

Nielsen surveyed 26,486 web users in 47 different countries, finding that users seem to trust more traditional forms of advertising over search and mobile ads.

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