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BBC not passing on link juice?

The BBC just can't get its external links policy right, it seems, and is now denying external websites valuable link juice by the way it links out.

Patrick at Blogstorm has noticed that the site's external links, normally displayed to the right of its articles, are being passed through redirect scripts.

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Mobile app review: eBay for iPhone

Updated a few months ago, the eBay on iPhone app lets you keep up with your buying and selling activity, as well as looking for new items, while on the move.

eBay Mobile  

I've been testing out the app to see how effectively it works for mobile..

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Where's the best place to launch your product?

According to a study published recently by Marketing Science, the country where you launch your product has a measurable impact on its uptake.

As AdAge reports, the study, entitled "Global Takeoff of New Products: Culture, Wealth or Vanishing Differences," analyzed data from 31 countries, including developing countries and ranked the countries based on how long it usually took for 16 consumer products to "take off" over the past 50 years.

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You don’t care about your customers if …

As a supplier of software for measuring the customer experience, I take heart from the plethora of commentators that stress the importance of delivering an improved customer experience as consumers tighten their belts.

Their actions, or lack of them, suggest that too many online companies do not believe this. Do you pass the test?

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Google trying to comfort publishers in times of turmoil?

Last week I received an email from Google that was sent to AdSense publishers.

It addressed concerns they may have about the economic situation.

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A look at Enterprise 2.0

As consumer-focused Web 2.0 startups start to feel the pain, one might argue that there will be an increased focus on bringing Web 2.0 to the enterprise.

My favorite research firm, Forrester Research, has projected that enterprise spending on Web 2.0 applications for businesses, also called Enterprise 2.0, will reach $4.6 billion by 2013.

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Is your e-commerce channel performing as well as it could?

Despite the growth in the e-commerce channel, many retailers are still unable to make truly informed decisions regarding the strategic development of e-commerce in their business, as they are unable to effectively benchmark the performance of the channel.

This is the case for both retailers who think they're performing well and those who don't.

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Boots improves website (as recommended!)

I wrote a post a few months ago that listed a few criticisms of the Boots website, which contained a number of usability and design flaws.

The website has been much improved recently and we're now singing from the same hymnbook, although one or two notes remain out of tune...

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Retailers invest in comparison engines but opportunities missed

Our Comparison Shopping Engines Survey Report  published this week found that there has been an overall increase in the level of online retail sales that can be attributed to this channel.  

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Google indexes text from scanned files

It turns out that Googlebot’s addiction to text has reached a new level following the announcement that it can now index text from scanned documents.

By using Optical Character Recognition (OCR) technology the search engine can now make sense of the content of scanned documents saved as PDF files.

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The Web Week in Review

From news that Yahoo and Google might call off their planned search advertising partnership to photos discovered on Facebook revealing Bono's rendezvous with a couple of teenage girls in St. Tropez, there was a bit of drama this week that kept the news interesting.

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How to handle checkout errors

When going through the checkout process, customers in the process of paying for items are bound to make a few mistakes here and there.

The key here is to handle these problems smoothly, enabling customers to correct any errors they make without causing unnecessary frustration.

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