Blog

Has retailer Woolworths closed its website?

Woolworths, having become the latest victim of the credit crunch yesterday, seems to have taken its website offline this afternoon.

Visitors to the website will find this message: 'Our site is currently undergoing essential maintenance. We apologise for any inconvenience caused. Please check back later.

6 comments

Q&A with Zappos CEO Tony Hsieh

Online shoestore Zappos was founded in 1999 and has in less than a decade grown to be one of the leading lights of e-commerce.

Zappos CEO Tony Hsieh is a firm believer in the value of a delightful customer experience and is an early adopter of Twitter. I asked him a few questions to find out how this focus on satisfaction (and the Twitter factor) is helping the company progress.

0 comments

How do you measure success online?

How do you measure the success of an online business, given the current economic climate?

Tying in rather neatly with Chris Lake’s blog post a couple of weeks ago, 20 ways to delight your customers in 2009, last week saw E.Factor hosting their Measuring Success event.

E.Factor is a relatively new online social networking-site that has already gone global, with a rapidly growing membership of business people and investors.

2 comments

If you liked this, are you really sure to love that?

The New York Times Magazine published an interesting article that discusses the Netflix $1mn challenge that has some developers working tirelessly to improve the accuracy of the Netflix recommendation engine by 10%.

2 comments

Site comparison: newspapers on mobile

Despite being pretty advanced online, The Guardian's mobile site is well behind the times, and the newspaper has now hired a consultant to improve its mobile strategy.

Guardian  mobile edition

The mobile edition doesn't match up to the web version and, with this in mind, I've been taking a closer look at the Guardian's and some other newspaper's mobile sites...

0 comments

Simon Cowell to choose new X Factor judge via social media?

Tears, drama, sob stories and pantomime, singing seems to take a back seat on ITV’s The X Factor.

It’s clear from blogs and message boards that backstage antics, feuds between the judges and gossip about contestants have more water cooler value than Leona Lewis belting out a Snow Patrol classic.

7 comments

Retailer 247 Electrical closes online store

The latest casualty of the economic slowdown appears to be pureplay internet retailer 247 Electrical, which has closed its online store.

The 247 Electrical website currently displays a “we are having some technical difficulties” message on its homepage (the only page that works), but a closer look at the title bar presents a more ominous statement: “STORE CLOSED”.

12 comments

Mobile site review: Amazon.co.uk

Amazon's mobile site has been going for a while, and I've been testing out the site to see how easy Amazon makes it to make a purchase by mobile phone.

Amazon mobile

According to this survey, Amazon is one of the more impressive mobile shopping sites, so what is it doing right? 

1 comment

Newspapers battle each other for advertisers, could online publishers do the same?

Bloomberg.com published an interesting article last Friday that highlights just how competitive it's getting in the newspaper world as newspapers struggle to not only survive the woes of their industry, but struggle to survive a tough economic environment.

0 comments

Google provides a few answers about SearchWiki

Google's SearchWiki, which allows users to re-rank, delete, and comment on results, was released this week, leaving users with plenty of questions about the new feature.

Danny Sullivan at Search Engine Land has been talking to Google about SearchWiki, and has answers to a few questions... 

0 comments

Tips for a tough job market

It's hard to escape the dour economic news that seems to be getting worse with each passing day. Even though the job market in certain areas of the technology industry seems to be holding up far better than in other industries, many are still concerned about the possibility that they could find themselves out of work in the coming year.

6 comments

Q&A: thetrainline.com’s Iain Hildreth on user experience

The last year has seen thetrainline.com making a big effort to solve online usability issues, including a research project with agency cxpartners and the relaunch of its site in September.

Here, we speak to Iain Hildreth, the company’s director of marketing, about the challenges of making a complex booking service a smooth process for users.

1 comment