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Online shoppers spend over £750k in a minute

The UK's online shoppers reportedly spent £767,500 in just 60 seconds at 1.09pm yesterday, breaking previous records.

Yesterday was also expected to become the country's biggest ever online shopping day with up to £370m being spent, according to payment processor Retail Solutions.

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Search listings have significant branding impact - study

Occupying the top of organic and paid search listings can not only pay off in terms of performance marketing – it can also have a big impact on consumers’ perception of brands, a new study has found.

Conducted by eyetracking firm Enquiro Research, the tests discovered “a significant correlation” between search marketing efforts and brand affinity, brand recall and purchase intent.

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What are the most significant link building factors?

Wiep Knol has put together a very useful list of the most important factors involved in building links for your website.

In the style of the SEOmoz search engine ranking surveys, Wiep has asked 17 SEO professionals about what makes a link valuable or not, and has listed the factors considered most significant.

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LinkedIn opens up its platform

Professional social network LinkedIn has launched a developer platform as well as a redesign of its website.

As previously outlined by CEO Dan Nye, the new "Intelligent Application" platform will not be as open as that of rival Facebook, and will be limited to ‘business productivity applications’.

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Tips on improving customer experience

Online retailers still have much to learn about customer experience, and are missing conversion opportunities by not producing more usable websites.

This is the verdict of FutureNow's 2007 Customer Experience Study, which looked at over 300 US e-commerce sites, and grading them on 69 customer experience factors.

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NewsNow revamps website, jury remains out

News aggregation site NewsNow is undergoing a redesign at the moment, with a beta version now available for use.

We caught up with NewsNow CEO Struan Bartlett to talk about the changes.

Newsnow

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The cookie is dead, long live the flash cookie

With cookie deletion rates leading to significant problems with tracking online campaigns, a solution finally exists.

However, with greater tracking comes responsibility and consumers are becoming more savvy, as the Facebook 'Beacon scandal' has shown.

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Customers still unhappy with broadband providers

Customer satisfaction with UK broadband providers has fallen for the second year in a row, with good old BT coming last in a survey by research group JD Power.

Complaints now outnumber service related queries, according to the study, while overall satisfaction levels have fallen nine points to an average of 645 out of 1000.

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Firms' email response times 'getting worse'

Major UK firms take an average of 46 hours to respond to customers' emails, according to a new study that shows pretty mixed levels of customer service online.

What's more, that's 13 hours more than the average last year.   

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Online reviews are mostly positive – Bazaarvoice

The vast majority of product reviews left by consumers on websites are positive, while most of the reviewers are motivated by the desire to help others make better purchase decisions.

That's the verdict of a Keller Fay Group / Bazaarvoice report, which surveyed 1,300 US online reviewers.

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MyStrands nets another $25m in funding

Social recommendation service MyStrands has bagged another $25m in financing to expand into new markets, such as shopping.

The funding, adding to the $24m it raised just six months ago, was led by Spanish bank BBVA and previous investor Debaeque.

MyStrands has now raised $55m in total, so why does it need all this cash?

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Facebook boss says sorry for Beacon ‘mistakes’

Facebook founder Mark Zuckerberg has apologised to members over “mistakes” made when implementing its targeted ad platform on an opt-out basis.

The Beacon system was moved to an opt-in footing last week after causing much ire among privacy campaigners, and users have now been offered a tool to turn it off permanently.

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