Posts in Ecommerce

Over 50% abandon financial service applications - study

More than half the people that apply online for various financial services abandon the process before completion, according to a new survey. 

The study, by comScore, suggests many of these abandonments occur because consumers want to find out details about the services on offer, but that information is hidden behind the application process.


L'Oreal sues eBay over counterfeit goods

French cosmetics firm L'Oreal has sued eBay over the sales of counterfeit versions of its perfumes and other cosmetics products on the site.

The company said it had contacted eBay to deal with the issue, but has not been satisfied by its response. Louis Vuitton and Christian Dior both filed similar lawsuits against the auction giant last year.


Review provider gets cash injection

Bazaarvoice, the provider of consumer reviews to online retailers, has secured a new round of funding from investors, according to this article on TechCrunch.

The $8.8m round was led by Battery Ventures and will see its general partner Neeraj Agrawal joining the company’s board.


RockYou adds visual shopping to its slideshows

Photo widget company RockYou has partnered with visual shopping and image search site to find clothes that are similar to those worn in its photo slideshows., launched at the end of last year, uses image search technology to find bags, clothes and shoes that are similar to those shown in images. If, for instance, you enter a picture of a bag, will return similar images with prices and details from online retailers.


NBC jumps into bed with Amazon after Apple split

No surprises to see NBC heading over to Amazon’s Unbox online video service, following the content owner’s decision to ditch a deal with iTunes.

Amazon has catered for NBC’s variable pricing demands, with new shows likely to be priced more highly than older ones. Apple refused to budge on its fixed price policy, which appears to have been the dealbreaker.


Content Intelligence – the death knell for 'Best Practice'?

Best practice was a great safety net for marketers when campaigns cost tens of thousands of pounds to execute due to physical print, production and distribution costs.

If sales plummeted, the marketer in question could point to a text book or previous campaign performance and the directors would settle back down again.


Online verification schemes see increased adoption

Payment association Apacs has released figures showing 'around 10m' UK shoppers have registered their credit and debit cards with MasterCard and Visa’s online verification schemes.

The group says more retailers have also adopted the Verified by Visa and MasterCard SecureCode systems, which remove their liability if fraudulent transactions take place and are reported to help increase average order values.

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Pure-play etailers top satisfaction poll

Pure-play web retailers are ahead of their multi-channel competitors when it comes to customer satisfaction, according to a new study.

Etail solution provider Pangora surveyed hundreds of UK online customers about their experiences of delivery, site quality and customer service, and firms with no high street presence came top in most categories.


Consumers demand multi-channel experience

Retailers that offer a seamless experience across online and offline sales channels are set to be rewarded by consumers, according to a new survey.

The Sterling Commerce study found 57% of US shoppers wanted the ability to return or exchange products in-store, regardless of whether they had bought them from a website, catalogue or shop.


Scheme gives etailers access to China

A new pilot programme is set to give foreign etailers access to China’s 163m web users for the first time.

The service, launched by Alipay, an online payment subsidiary of Chinese internet giant Alibaba Group, enables foreign currency transactions between Chinese consumers and overseas firms.


UK ticket search engine launches in US

TickEx, the UK-based vertical search engine for live events, has expanded across the Atlantic by opening an office in California.

The company, which launched a beta version of its site in the UK in June, says its US version will have 5m tickets in its index when it goes live.

TickEx homepage


Will DVD rental firms adjust, or will they die?

Is there any future for DVD rental companies? Yet another UK firm, ChoicesUK, is about to call in the administrators, having previously complained about the threat of piracy in the entertainment industry, along with ‘unseasonably hot weather’.

While piracy may have played a role in the company’s demise, it is more likely that it has been ground down by pureplay online DVD rental firms, including one operated by mighty Amazon, which launched its service in late-2004. For starters, online DVD rental pureplays have much lower overheads than ChoicesUK, which seems to have been strangled by the costs of maintaining 170 shops and 1,800 employees.

But hold on. I’m starting to wonder whether the pureplays themselves will last the distance, in the face of changing consumer behaviour.