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Posts in Customer Experience

Job search is latest .mobi launch

Recruitment agency PFJ has launched a version of its job search platform for mobile phone devices.

The new website is available on the .mobi top-level domain at pfjjobs.mobi and allows handheld users to interrogate the company's database of vacancies.

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Interview with Jakob Nielsen

In this interview, usability guru Jakob Nielsen takes aim at RSS, Flash and the design failings of the consumer electronics industry.

He calls Google's non-search products a "hotch-potch of weird stuff". He digs into sex and segmentation. And he also reveals his day rate...

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Why bother with Web Analytics?

Web Analytics is about understanding how your website is being used in order to optimise performance.

Effective use of analytics can help you find out which visitors are most likely to convert into customers or subscribers and use this insight to optimise marketing spend.

Here’s why we think you need to invest in Web Analytics…

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The Guardian redesigns its home page

The Guardian has today unveiled a new look for its homepage, with a more image-heavy approach than the previous version...

New Guardian front page

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Usability research attracts more than 600 participants

Those interested in online usability issues are encouraged to take part in the user experience survey which we are running in association with behavioural research consultancy Bunnyfoot.

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Microsoft upgrades Hotmail

Windows Live Hotmail, the successor to MSN Hotmail, has launched worldwide today, offering the most comprehensive upgrade to the email service since its inception in 1996.

The new version of Hotmail has been in beta for the past two years, with 20m users testing it. From yesterday, the 280m active Hotmail accounts will be migrated over to Windows Live Hotmail.

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Election fiasco shows importance of usability tests

The cost of failing to usability test designs before deployment has unfortunately been shown again in Scotland's controversial election results.

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Yell.com redesigns homepage

Yell.com has today unveiled a new look for its homepage, and has opted for a cleaner, more streamlined version.

This is how it looks:

New Yell homepage 

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Five reasons why you should embrace Usability

An investment in usability - optimising the user experience on your website - is a smart move to make, as outlined in our new Usability Business Case report.

Whether you hire a usability agency to look at your website's usability, or choose to undertake usability studies in-house, enhancing your site can deliver a massive return on investment.

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Moveme.com plans your house move

Moveme.com is a new website which aims to take the hassle out of moving house in the UK, by providing a tool that allows you to plan all aspects of the process.

The site provides a 'diary' to help you to arrange all aspects of the house move - getting quotes from removal firms, redirecting your mail, organising surveys, and so on.

 Moveme planner

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Interview: Ted Speroni, director, EMEA, HP.com

Ted Speroni heads the European operations of HP.com, as well as the tech giant’s regional preferred online partner programme – an interesting case study in how to incentivise resellers via the web and drive sales through third parties.

We spoke to him recently about the challenges of running and managing the programme, as well as future plans for improvements.

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Cookie-based data inflates website stats

A new study from comScore has questioned the validity of using cookie-based data to measure website audiences, claiming that unique visitor counts for websites may be overstating the actual visitor totals by as much as 150%.

The measurement group, which surveyed 400,000 home computers, found that three in ten US internet users regularly delete cookies from their computers.

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