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Posts in Customer Experience

Interview: E.ON UK’s Paul Squires on multi-lingual content

Are you catering for the thousands of people in the UK whose first language isn't English? If not, you might be missing a trick.

Here, we speak to E.ON UK new media manager Paul Squires about its multi-lingual content strategy and the potential boost it can give to customer service and sales.

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AJAX and accessibility - Jaws to the rescue?

RIAs like Ajax often have an accessibility weak spot since they need to work with JavaScript off to meet the basic accessibility guidelines.

Rumour has it that the next version of the popular screen reader Jaws may be able to handle Ajax interfaces. 

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Spock - a people search engine

Currently in private beta, Spock is a new search engine that aims to become the leading method for finding information about people on the internet.

Spock

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EU funds German search engine scheme

The European Union (EU) has approved funding worth €120m (£80m) for a German search engine project to be developed by firms including Bertelsmann, Siemens and Deutsche Thomson.

The Theseus project aims to develop the world's most advanced multimedia search engine, creating a set of tools for indexing images, sound and text.

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Indeed launches job search engine in UK

Indeed has launched the UK version of its job search engine today, aiming to deliver more comprehensive results for job seekers by aggregating job listings from a wide range of sites.

Indeed.co.uk

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Revealed: world's top 10 user experience gurus

As part of our recent usability research, we asked respondents to name their favourite gurus in the field of user experience, with the aim of producing a Hall of Fame.

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Charities failing to make the most of the web

Many of the UK's charities are failing to make the most of the internet, according to E-consultancy's second annual Charity Website Benchmarks  report, with research conducted by iConcertina.

The study found that many charity sites have improved in terms of usability and communication, but there is still a lot of work to be done when it comes to transparency and accessibility.

Some 120 charity websites were benchmarked across six core areas: usability, accessibility, communication, transparency, responsiveness and integration. We'll look at some of the headline findings after the jump...

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Facebook developers to profit from VC interest

US venture capital firm Bay Partners has launched AppFactory, a program that will invest in developers creating applications for the Facebook platform.

The FT reports that Bay Partners is looking to make up to 50 investments of between $25,000 to $250,000 (£12,000 to £120,000) to help developers build Facebook applications.

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Google adds developers' Mapplets to maps

Google Maps has launched an on-site applets platform that could do for the mapping tool what Apps have done for Facebook.

Mapplets are mini web applications that can be bolted on to extend a user's Google Maps experience with a range of new functions, from petrol prices to Manchester's Metro system.

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Why do customers abandon the checkout process?

Problems with the checkout process constitute the single biggest loss of revenue for many e-commerce sites, with almost half of online retail transactions abandoned at this stage.

According to figures from Marketing Sherpa, the average abandonment rate for shopping carts is 60%, of which 12% give up before hitting the checkout. This means 48% of potential customers bail out at the checkout stage.

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Seedcamp launches event for tech startups

Seedcamp is a week long event to help European tech startups which aims to bring together young entrepreneurs with mentors, VCs and other experts.

The team behind Seedcamp includes Saul Klein, venture partner at Index Ventures. Twenty startups will be invited to the event, with the best five teams receiving funding for their ventures.

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Google encourages gadget developers

Google has launched a pilot programme that will provide funding to developers using its gadget API to develop their own applications.

Under the scheme, developers can apply for a grant if their app is in Google's gadgets directory and has at least 250,000 weekly page views.

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