Posts tagged with Tiffany

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Dog’s breakfast at Tiffany: how it almost lost my business

The average man finds buying jewellery daunting. I am an average man.

By the way, this article is subtitled my ‘my poor customer experience’ or ‘less than luxury email’ or perhaps ‘why aren’t luxury retailers all over this stuff?’

I was trying to buy some jewellery for my girlfriend and because I was nervous about it, I first contacted Tiffany by email.

The reason I did this was also because the ring was out of stock on their website in the size I was after.

This started a chain of annoyances that I thought I should share, and other sites can learn from. 

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