Posts tagged with Texting

Should companies embrace SMS texting for customer service?

A small but growing number of companies are encouraging customers to pick up their phones the next time they need assistance. But to send an SMS text, not to make a phone call.

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US teens send almost 3,500 texts per month

It's no surprise that teenagers are some of the most active users of mobile.

Their texting prolificacy is well-established, and for many, sending an email or making a telephone call is a rare event.

But according to a new study released by Nielsen, teens in the United States are also rapidly increasing their mobile data usage.

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