Posts tagged with Reviews

Weekly confessional

When should I review a project?

The best time to review a project is probably months ago, when all seemed well.

It doesn't look good. The project has missed a major milestone. The team is working seven-day weeks. The project manager is off with stress-related illness. Quality has gone out the window.  

And as for our customer, not at all happy.

We need to find out what’s really going on. It’s time to schedule a project review.

Tips for digitising the entire automotive purchase journey with help from your customers

Five ways to consolidate the automotive purchase journey

There’s not much you can’t buy online these days. However, one purchase that will remain bricks-and-mortar for the foreseeable future is the automobile (unless you’re Volvo or Tesla).

The process of buying a car is split, just like an online purchase, in two phases: initial research and the purchase.

The difference here is where it happens. The first, for most consumers, happens online. The second does not, and that’s where digital marketers begin to pull their hair out.


15 inspiring examples of ecommerce product pages

What makes a great ecommerce product page?

I'd say it's a blend of several factors, including usability, use of images, reviews and clear information for shoppers. 

Here I've rounded up some more excellent examples, with the intention of highlighting some examples from less mainstream sites. 

Purchase cycle

The importance of 'boring' content for SEO

We can all get excited about the prospect of working with a new client that has an exciting product, brand or industry, but what about the more 'boring' ones?

Do you reject the proposal on the basis that your innovative ideas might not be a good fit or win you any awards, or do you accept the challenge and benefit from opportunities others might have overlooked?

If you're from the latter camp, you'll appreciate the major benefits to each stage of the purchase cycle that so-called 'boring' content can provide.

Let's take a look at how and why it is so important.


11 inventive ways to use reviews beyond the product page

Consumer reviews don't have to be used only on product pages.

We know they can be very effective there, so why not try them out in different settings? 

Here I've rounded up 11 examples of reviews used in clever and innovative ways. Some online, some offline... 

Madison Ave

Are consumers killing Madison Avenue?

Marketing, as we know it, is obsolete.

So say Simonson & Rosen in their recent book 'Absolute value'. Theirs is not a lone voice,  similar sentiments date from as early as 1999, in the Cluetrain Manifesto.

As it came in the peak of the dot-com bubble, though, that message was largely ignored.

Why do they say we’ve no use for marketing? It’s because of the rising power of the voice of the customer. With the growing availability of consumer opinions, the importance of brand messaging is diminishing.

Consequently, things are changing in the world of advertising. Slowly, but surely.

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How to sell your brand through socially shared reviews

Online reviews of your company and its products and services are great tools for growing your online reputation that consumers trust.

That value goes so much further when customers not only write reviews about you but share them through social media channels too. 


Which ecommerce security logos do users trust? Do they matter?

Third party trust logos are used on most ecommerce sites, with the intention of reassuring potential customers that they can shop safely with the retailer in question. 

There are a lot to choose from, and a recent Baynard has looked into which logos are most trusted by US shoppers. 

In this post, I'll take a look at the test and the results, as well as whether we need trustmarks on ecommerce sites at all... 


Give product reviews a face to increase your conversion rate

It's been proved many times over in A/B tests that I've been involved in that reviews on product pages increase the add-to-basket conversion rate.

This effect can be multiplied when those reviews have meta-data surrounding them and multiplied again when there is an image, generally of the person's face, alongside the review.


Google Seller Ratings: what you need to know

Google Seller Ratings are a proven and easy way of increasing traffic to your site and thus multiplying sales.

Think of them as your star salesperson, who regularly tempts in new customers.


How trust signals can double your conversions

The role customer reviews are playing on the conversion landscape is increasing significantly, with more shoppers looking to friends and peers for guidance on purchasing decisions. 

However, reviews are just one factor, and there are other ways to reassure your customers that they are safe when shopping with you. 


How to handle online reviews this Christmas

Many businesses have shied away from online reviews because of the fear that bad reviews will ruin their business. But it’s just not true.

Everyone knows that no business is perfect and that sometimes things can go wrong.

So, across-the-board five star reviews should always be taken with a pinch of salt as it’s inevitable that someday, someone, somewhere will have been less than ecstatic about the company they bought from.