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Posts tagged with Insurance Industry

Direct Line: improving the customer side of digital transformation

Direct Line redesigned its website last year, putting a larger focus on the rapidly growing number of mobile users wishing to access traditionally difficult to obtain information.

Just a few years ago the idea of obtaining a home or car insurance quote on the mobile web seemed at best a pipe-dream, at worst a massive hassle not worth attempting.

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Customer journey from search to obtaining a quote: Legal and General

As I previously mentioned in a post on how insurance companies use search marketing, it’s a challenge for insurance companies to do well in search thanks to the popularity of comparison websites.

However with a solid SEO strategy and a focus on paid search marketing it is possible for financial services to direct traffic away from the comparison sites and lead searchers straight to their own door.


How insurance companies use search marketing: Aviva

With so much competition from online aggregators, search engine results pages (SERPs) are a difficult terrain to conquer for companies that are ironically often featured on those very comparison sites.

However with a successful paid search campaign along with a strong focus on SEO techniques, it is still possible to rank highly on the SERPs.


Zurich and Allianz: online form showdown

It’s a case of form and function.

Just as a little road-test, I’m going to check out the functionality of two UK based insurance providers in terms of online user experience.

When getting a quote for car insurance, web forms are very time consuming and require a lot of detail. It is therefore incredibly tempting to go to an aggregator in order to generate multiple quotes instead.

How do companies such as Zurich and Allianz make the journey easier for the potential customer and hopefully dissuade them from going to comparison sites for their quotes?

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