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Posts tagged with Customer Experience

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What does 'improving customer experience' mean?

Improving the customer experience is a goal for just about every business, but what does that mean and what challenges does it present?

Well, it can mean a lot of things and, as part of Econsultancy's latest Quarterly Digital Trends Briefing in association with Adobe, is identified as one of the biggest opportunities in the coming year.

So, what aspects of CX are companies looking to in 2016?

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What are the key digital strategies for 2016? [stats]

The strategy and operations arm of our Internet Statistics Compendium is one of the fastest growing documents within the ISC series.

Last month saw the addition of data published by ourselves in-house and a wealth of freely-available stats from a number of other research houses in the UK and beyond.

I thought I would use this post to share some of the most notable digital strategy trends according to business managers and employees as they reflect on 2015 and start planning for 2016.

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What is dropshipping and is it right for your business?

We live in a time when it’s easier than ever to set up a fully working shop, albeit a virtual ecommerce one. 

One of the things that makes it so easy is the fact that, unlike in the past, you don’t actually need to own or store any stock in order to start selling to customers. 

How is that possible? One of the most popular ways is through dropshipping. 

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Travel & hospitality industry lacks data-driven marketing skills: report

Almost a third (32%) of travel and hospitality industry marketers rate data science as the skill they most lack, with programmatic coming in a close second at 28%.

This is according to our new report, Digital Trends in the Travel and Hospitality Sector, in association with Adobe. 

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Consumers becoming more relaxed about their data: report

Only 1% of consumers trust advertisers to look after their data, yet 27% would be prepared to sell their data and 41% of those believe their data is worth more than £500 per year. 

This is according to our new report, Value Exchange from Data Exchange, produced in partnership with Acxiom. 

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Content marketing & customer experience trends in Singapore: Digital Cream 2015

Digital Cream Singapore was held in late November and dozens of brand marketers came to discuss the issues of the day at hosted roundtables.

Here is an overview of the topics covered at the Content Marketing and Customer Experience Management tables, along with notes of what was discussed.

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Not offering same-day delivery? You could be losing customers

Consumer expectations have changed dramatically in recent years, and customer loyalty is at an all-time low. 

People will simply seek out not only the best deal but also the most satisfying customer experience, so online retailers must do everything they can to remain competitive.  

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Eight reasons the new National Trust website is funkier than yours

"Oh, he lives in a house, a very big house in the country."

Join me in song as I celebrate one of the most beloved institutions in the UK and the launch of its new website.

Yes, it's the National Trust for Places of Historic Interest or Natural Beauty, or simply National Trust for short.

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Three steps to improve digital customer experience (CX) [APAC Case Studies]

Previously, we discussed what Customer Experience (CX) means at a high level and concluded that modelling the customer journey into distinct phases is key.

But how does improving CX work in practice? What practical steps can marketers take to improve their brands' CX?

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So what exactly does Customer Experience (CX) mean?

Customer experience (CX) is one of the leading ways that marketers seek to differentiate their brands these days. But what is CX?

Here, we answer that question and back it up with research that may surprise you.

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How brands can become more customer-centric, and why it matters

We’re very excited about our Festival of Marketing kicking off tomorrow, and in anticipation of the event I caught up with one of the speakers on the day, Suki Thompson, CEO and Co-Founder of marketing consultancy The Oystercatchers.

Suki and I discussed the idea of customer-centricity: how brands can create a better customer focus through their actions and technology and which companies are currently doing it best. 

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Why Lush is the undisputed master of 'B-commerce'

Cards on the table, B-commerce (branded ecommerce) is a completely made up term and you have every right to scold me for coining it.

What I intend to point out with this clickbait headline (but thorough article) is just how distinctive the Lush website is, both when it comes to editorial and 'messaging', and the nuts and bolts of ecommerce.

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