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Despite the increasing importance of mobile devices for both traffic and sales, fewer than half of businesses (41%) are able to accurately measure the behavioral differences between mobile and desktop visitors.
A further 41% report that they have limited insight into how mobile users browse their sites, while almost a fifth (18%) say they cannot measure the difference at all.
The findings come from the new Econsultancy/Kontagent Mobile Sophistication and Strategy Report, which takes a hard look at how organizations and agencies are responding to the ever-expanding reach and importance of mobile.
The study is based on a January 2013 survey of 1,301 respondents from both client-side and agency backgrounds. To provide context for mainstream marketers, the sample was divided into two main parts.
A couple of weeks ago I wrote a post about some of the problems I’ve encountered when trying to gauge accurate traffic from our social media channels, particularly Twitter.
Based on the overwhelming response in the comments section, and feedback from our own recent social media measurement roundtables, it appears this is a very common problem.
Lots of you took the time to offer up ideas and recommendations, so I thought it would be useful to recap (and test) some of the suggested solutions here...
Last year I analysed whether the industry claim that 2011 would be the 'year of the mobile (device)' was correct.
It seemed those clever industry commentators got it right on that occasion.
This year we've stepped it up a notch, got more specific and it's time to examine whether or not 2012 really was the 'year of the tablet'.
Social media attribution is BIG news.
Marketers are struggling to attribute revenue to social channels, and lack of definable ROI is one of the major reasons that businesses cut back on social investment.
I spend a lot of time looking at our own social attribution, but it strikes me that in many cases, the closer I look, the less clear a picture I have.
This isn’t because the figures I have to work with aren’t clear.
It’s because, in a lot of cases, they might not be true...
Smart marketers understand that organisations need to adapt for the changing nature of online marketing.
But how can they best articulate this internally for earned and owned media?
Time for a good old sporting analogy...
Brands love social media, and as evidenced by the number of high-dollar acquisitions of social media monitoring and analytics firms last year, they love the data that social media generates.
And, on the surface, there's a good reason for that: popular social networks like Facebook and Twitter give brands a front-row seat to the collective conversation consumers are having about their products and services. From that conversation, brands may, in theory, be able to gain valuable insights that help them connect with consumers and serve them better.
It's reasonable that the average organic search engine marketer is feeling fairly embattled in recent times.
Not only are they under assault from the increasingly rapid pace of change within its algorithm, but it seems that Google is also making it ever more difficult to measure the real effect of SEO related changes.
The most obvious issue is the rise of the (not provided) keyphrase referrer in analytics. This was launched in a blaze of publicity in late 2011 for users signed into Google services, but the amount of traffic referred by (not provided) has been stealthily increasing ever since.
The more data points we have as marketers, the more we are able to analyze the effectiveness of of what we do online and how we can readily adjust our strategies, including search.
Each year, we look ahead and try to focast what changes we can expect in the year ahead. No one predicted that Facebook would be joining the search game but here are another few predictions that may happen in the next 12 months.
Based in Berlin, adeven is a mobile analytics and ad verification company, which aims to enable advertisers and agencies to understand and optimise effective mobile campaigns in real time.
We asked the three founders, Christian Henschel, Paul H. Müller and Manuel Kniep to explain the business model and the company's future plans.
As a self-confessed analytics geek, I was very excited when I first took a look at what the Google Analytics API can provide.
The best thing about it from my point of view is that it's about making the data more accessible to people who may not like digging around in figures.
So whether you are an analytics nut or whether you just want a simple way to see the numbers that matter to you, this post will help you understand why you should be considering the Google Analytics API.
I overheard a CEO last week ask the marketing guy: “Hey, are we any good at generating business using digital?” Easy enough question right, but if you consider it for a while, holistic metrics like ROI and ROMI do not fully offer insight into whether a company is maximizing its digital business opportunity.
But how can we measure this? Enter the Digital Business Quotient (DBQ).
The greatest challenge for business brands seeking to drive customer value in today’s multichannel world is understanding.
Whilst consumer brands have historically taken a more forensic approach to mapping customer touch points, analysing behaviour and building personas in order to understand how, when and where people are engaging with them and where the opportunities lie, many of today’s business brands fail to explore customer needs closely enough.
The paradox? Data remains both one of the biggest opportunities and biggest headaches facing B2B marketers today. The sheer volume of data businesses have access to is seen by many as an obstacle.
How will we capture it? How will we measure it? What are the legalities? We can’t afford a failed organisation CRM effort!