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Author: David Moth

David Moth

David Moth is Social Media Manager and Blog Editor at Econsultancy. 

Social media customer service: Six important talking points

Last week I hosted an Econsultancy roundtable discussion on social customer service.

There was initially some debate in the office over whether this topic would attract enough interest from our subscribers – wouldn’t it be better to focus specifically on something new and shiny like AI or chatbots?

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Econsultancy is looking for a new writer and social media executive

Here at Econsultancy we are on the look out for a new member of our editorial team.

This person has to have two distinctive skill sets – the ability to write fluent, insightful blog posts, while also managing and growing our social media presence.

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How can marketers increase their business impact and career success?

Earlier this week I had the pleasure of attending the IPA’s Effectiveness Week conference.

Among the speakers was Patrick Barwise, Emeritus Professor of Management and Marketing at the London Business School.

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Microsoft's Hololens: A review of the 'mixed reality' headset

Last week Microsoft kindly invited me along to their London offices to try out the snazzy new Hololens.

I’ve used several different virtual reality experiences in the past, and have always been blown away by them.

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All the digital news stories you missed this week

The usual author of this roundup is taking a well-earned break in Japan, so for one time only it’s down to me to collate the week’s most important digital stories.

On this occasion the stories include the usual lineup of giant brands such as Snapchat, Facebook and Netflix.

And there’s even some record-breaking news from China.

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YouTuber Fleur De Force on brand partnerships, ROI & disclosure

Influencer marketing is a fast growing and evolving area of digital. 

Our recent Rise of the Influencer research found that 60% of fashion and beauty brands have an influencer marketing strategy in place, while a further 21% plan to invest in it over the next 12 months. 

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Twitter's Moment feature is now open to all: Here's how to use it

Twitter has just opened up its Moments feature to everyone, so I decided to take it for a test run.

I will admit that I’ve probably only clicked into the Moments tab a handful of times, so I’m hardly a power user.

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What does disruption really mean? We asked the disruptors

Disruption is one of the buzzwords that gets used ad nauseam these days.

All startups hope they’ll be the ones to shake up their industry, but true disruption is hard to find.

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Ted Baker unveils shoppable video & Google voice search stunt for AW16 campaign

Ted Baker has unveiled a shoppable three-minute film as part of its Autumn Winter 16 campaign.

The ad, which boasts Guy Ritchie as executive producer, has been teased on social for the past few days and is now live on Ted Baker’s site.

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Is customer loyalty extinct in financial services?

The popularity of price comparison websites means that financial services products are now largely commoditised.

So how can insurance companies and banks engender customer loyalty when in many cases they have limited brand recognition?

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What is the Financial Times' approach to programmatic advertising?

Econsultancy’s Get With The Programmatic conference returns to London on September 21st.

Hosted in partnership with Marketing Week, the event will explore future programmatic trends, the technology steering these advances, and the brands showcasing them.

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Can we overcome the tension between programmatic and creativity?

On the face of it, programmatic advertising and creativity would appear to make strange bedfellows.

The use of an automated, algorithmic method of media buying sounds like the death knell for creative campaigns.

It’s an emotive subject as it plays to wider fears about computers stealing our jobs. 

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