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Author: Ben Davis

Ben Davis

Ben Davis is a senior writer at Econsultancy. He lives in Manchester, England. You can contact him at ben.davis@econsultancy.com or follow at @herrhuld.

chris morris gif

Do you need a Chief People Officer?

What's in a name? HR by any other name would still send poorly formatted emails.

Sorry, that was a cheap shot. But seriously, language is a very powerful agent for organisational change.

Read the fantastic story of Travelex's digital transformation and you'll know one of the many principles championed by Sean Cornwell was to 'talk about speed, agile, failure, new capabiltiies, ways of working and collaboration like it's going out of fashion.'

Can the mere naming of a Chief People Officer (CPO) be a totemic act? How have organisations rejigged their HR departments and why?

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ao.com logo

Email marketing: finding the perfect blend of content & product

There's a mantra that all email marketers should chant.

In shortened form (my favourite), it's simply 'Who cares?'. The longer form is 'What does this email do for my customer?'

You see, metrics such as click-to-open rate can mislead marketers - it's not simply a game of shepherding the reader on to your website. A/B testing can only tell you so much.

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G+

The new Google+ seeks the middle ground in social publishing

Google+ has had a major revamp in another effort to convince all but its most loyal users to log on.

Here's the official announcement from the Google blog.

It strikes me that Google is seeking a middle ground between Twitter and Medium. A place that's definitely not Facebook (in fact, it's not really about people) but revolves around individual interests and a hunger for micro- (or macro) blogging.

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google voice search

Google voice search update: In pictures

I was going to write a post titled 'Google Voice Search: What does it mean for marketers?'

But then I realised it would be apt to sum up Google's update with as few written words as possible.

It's great fun exploring Google's voice search and knowledge graph, so here's my summation of Google's update through some choice screenshots.

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this time it's personal

17 ways to personalize ecommerce for four types of customer

Back in 2013, our Realities of Personalisation report found that 98% of respondents saw personalisation as critical to success.

Fast forward to 2015 and Econsultancy’s latest Conversion Rate Optimisation report, in association with RedEye, and only 22% of respondents said they had implemented website personalisation.

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salt

Am I being paid the right salary for a marketer?

My boss emailed me today.

He said: 'Can you write up a quick post with a very prominent link to the salary survey. You can either A) write a straightforward promo, or B) try and spin it out into something more interesting by adding in a load of info about our marketing skills and job descriptions research'.

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John Lewis black friday offers

Black Friday landing pages analysed: AO.com to Tesco

Some retailers are making basic errors preparing their landing pages for Black Friday.

As we've discussed previously, retailers need a year-round Black Friday landing page to ensure that they achieve decent search rankings and keep their audience informed.

Granted, Black Friday only truly hit the British consciousness during 2014's elbow-fest, but some websites have missing pages or redirects where their Black Friday landing pages once were.

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aston logo

How Aston Martin uses product personalisation in a luxury market

As a marketer in digital, the word 'personalisation' might conjure up thoughts of cookies and triggered email.

But what does it mean in luxury automotive for Aston Martin.

Simon Sproule, Director of Global Marketing Communications, gave us the inside track at the Festival of Marketing.

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masters of marketing

The Masters of Marketing 2015 winners: Day Two

The Festival of Marketing came to a close today, with day two seeing the announcement of more Masters of Marketing winners.

The all-new awards combine the prestige of the Marketing Week Engage Awards and Econsultancy's The Digitals, and seek to showcase the best work all year round through both publications.

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travelex

An inspiring digital transformation case study: Travelex

Digital transformation case studies are difficult to come by.

That's why I was delighted to hear Sean Cornwell, Chief Digital Officer at Travelex, discussing the brand's journey at the Festival of Marketing.

Here's what he had to say...

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channel islands

15 quotes on how brands are adapting to multichannel customers

At the Festival of Marketing, I listened to marketers from Camelot, Argos, JD Williams, RBS and Barclays, discussing the impact of the multichannel customer.

I thought it worth rounding up some of their more memorable quotes. Here you go...

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england rugby

How the RFU manages CRM & personalised messaging

Creating personalised messages for rugby fans is difficult.

Though passion drives engagement, it also means marketers must be sensitive - rugby is a large part of life for volunteers, coaches, players and touchline fans.

So, how has the RFU created its CRM strategy and how did the 2015 World Cup affect engagement?

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