What does Google's closure of Revolv (the smart home hub) tell us about the potential pitfalls of the internet of things?

Let's stir things up a bit and look into the not-so-distant future.

Rover and Revolv

I remember when Rover went bust in the UK.

All Rover owners were annoyed, not just because a brand they loved and a British manufacturing giant had disappeared, but because their cars were suddenly worthless, on account of the impending difficulty getting hold of parts.

Rover was selling cars - one-off purchases, pay your money and drive away. But the nature of ownership and the lifespan of a vehicle meant it was also selling a service.

That service got owners from A to B, either on a lease plan or including warranties, service plans or, at the very least, the implicit promise of paid repairs at a dealership should your voiture become kaput.

This is a scenario that could be set to be echoed many times with connected devices.

A new world of connected devices will effectively turn many once-simple objects into services that rely on apps, APIs and cloud data storage.

And, with a fragmented marketplace of connected-home products, if one of these services goes down the pan, there may be no recourse for consumers who find parts of their home suddenly stripped of functionality.

The first example of such a scenario has received plenty of press coverage this week, as Google's Work with Nest (a smart home platform that supports many devices, including the famous connected thermostat) decided to shutter Revolv, another smart home hub that it bought in 2014.

On the Revolv website, the co-owners ominously announced "as of 15 May 2016, your Revolv hub and app will no longer work."

A rather dystopian imagination might conjure images of customers' doors suddenly unlocking and their lighting going dark.

But what are the implications for connected devices long-term?

The Rover 75

rover 75

More work for lawyers?

Let's start with the boring issue of warranties. Revolv customers were supposed to have a lifetime warranty.

Many will receive compensation from Google, but it raises the question of what a warranty can cover. Hardware and software? What happens when service is reliant on both?

Many connected devices will still maintain their traditional (non-connected) functionality, even if an app is no longer supported. You'll likely still be able to use your coffee machine for example, but maybe not from your bed via your phone.

But others may lose vital functionality - think of a remote camera or, like Revolv, a home hub - if a company decides to cease support of a product.

Effectively, this could be similar to when websites stop supporting IE7 - those users have to upgrade.

revolv warranty

Obsolescence becomes more common?

The rate of change of software is pretty quick compared to the rate of change in home product design.

What I mean by that is a fridge's lifespan is between 10 and 20 years (fridge tech peaked long ago), but think of the change in mobile devices, operating systems, interface design, even interaction design in the next 20 years.

Does that mean the connected fridge will have a reduced lifespan? Even if the answer is a confident 'no', software updates would undoubtedly be required and this may be enough to scupper some machines.

Yes, the connected refrigerator may always continue to refrigerate (good times, come on!) but if the consumer is mad keen on maintaining the latest connected functionalities (I am not, for the record), they'll have to upgrade fridges as often as they do phones.

connected fridge

Fragmented data a user headache?

I remember Christian Payne writing about trying to move all the data from one brand of connected wristband to another. It was pretty much impossible.

If your connected thermostat company goes bust, how easy is it to download your usage data and keep it, or upload it into another service?

It's the development of hubs like Works with Nest that may be integral here. Ultimately, there may have to be some sort of walled-garden platform needed to bring consistency and security.

Integration is the challenge. 

revolv data

Complexity will bring unforeseen issues?

The IoT seeks to achieve wonderful simplicity through underlying complexity.

Eventually, tech lovers may have fully connected homes and risk the consequences of security breaches and obsolescence. Fans of the broom, the mangle and the Aga might resist.

Whatever happens, it will be fun to watch.

Ben Davis

Published 8 April, 2016 by Ben Davis @ Econsultancy

Ben Davis is Editor at Econsultancy. He lives in Manchester, England. You can contact him at ben.davis@econsultancy.com, follow at @herrhuld or connect via LinkedIn.

1198 more posts from this author

You might be interested in

Comments (5)

Jeff Lennan

Jeff Lennan, Co-Founder at Winning Mark LLC

Well done. The rate of change in software vs product design is a big deal (And fun to watch). Automobiles are a great parallel. Only recently the top concern of automobile consumers has switched overwhelmingly to technology and connectivity.

about 2 years ago

Avatar-blank-50x50

jason lebrecht, President at Sensing Data

Both positive and negative issues in IoT are important to publish and learn from.

Jason Lebrecht

about 2 years ago

Giles Bailey

Giles Bailey, Director at Stratageeb Limited

The consequences of connected technology are quite profound and all devices and interactions cannot be brought down to the same level of the life cycle of a smart phone. In fact, it does bring us back to the basics of consumer protection and standards that we have seen in so many other developing industries historically.

about 2 years ago

Pete Austin

Pete Austin, CINO at Fresh Relevance

You mean "worth less", not "worthless". Rover cars did not lose *all* value when MG Rover ceased trading in 2005, because e.g. third party and recycled parts were available.

Revolv owners may not be so lucky. The second-hand value of IoT equipment is always very low and I doubt third-parties will see a market in supporting this kit.

about 2 years ago

Avatar-blank-50x50

Mark Jacobs, mark.jacobs@platformgroup.co.uk at Platform Group Ltd

Fear of obsolescence is certainly an issue but one that I believe that the emerging technologies will sort out. The world is moving away from bespoke, locked in hardware and software solutions to open source, IP based connectivity and that trend is likely to continue.

In the industrial and telecoms world, there have been a few notable paradigm changes in communications, for example, the big telco change was moving from copper connectivity to fibre but this needed lots of bespoke hardware and software platforms talking to be able to talk each other. The next change that has occurred in the last few years has been the move to open, IP based fibre connectivity, unlocking the proprietary approach.
This is line with the general public's expectation of interconnectivity with kit from various manufacturers.

For the industrial instrumentation nerds out there remember the evolution of Fieldbus - it took years to agree standards and interoperability but you can make a system from bits and bobs from different suppliers and it works.

I suspect that if open architectures and standardisation are required to enable IoT then there will be a range of second source suppliers to offer swap out interoperability.

about 2 years ago

Comment
No-profile-pic
Save or Cancel
Daily_pulse_signup_wide

Enjoying this article?

Get more just like this, delivered to your inbox.

Keep up to date with the latest analysis, inspiration and learning from the Econsultancy blog with our free Digital Pulse newsletter. You will receive a hand-picked digest of the latest and greatest articles, as well as snippets of new market data, best practice guides and trends research.