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Online Customer Service

Online Customer Service Solutions are in demand as companies try to improve customer experience, generate loyalty and reduce costs. This channel will help you understand the opportunity to support customers online.

Popular Online Customer Service Searches

What have our users been looking for lately?

building loyalty, customer service bot, customer service email tools, customer service online, customer support, intelligent faq, online chat tools, online customer service tools, online customer support, retention, self-service online

Latest Research: Online Customer Service

Cust Serv BG   Online Customer Service Solutions Buyer's Guide 2007
Online Customer Services tools such as knowledge bases, intelligent FAQs, self-service bot technology and live chat can turn more visitors into customers, while reducing spend on traditional customer services, such as labour-intensive call centres.

This report gives you the following:
  • Typical costs and pricing models for Online Customer Service Solutions and services
  • How to choose an Online Customer Service Solutions supplier
  • SWOT analysis to help you weigh up the pros and cons / convince the boss
  • In-depth profiles of all the leading UK Online Customer Service Solutions solutions providers
  • Vendor matrix – compare tools and vendors side by side
  • Market value and size
  • Current Online Customer Services trends and issues
 

Customer Engagement Report
The Second Annual Customer Engagement Report, carried out in partnership with cScape, is based on an online survey of more than 1,000 respondents.

Online Customer Service Briefing, 2007
Free, 11-page summary of an E-consultancy roundtable combining Online Customer Service and Online Surveys (registration required). Topics discussed included: What is the Best Channel to Serve Customers?, Measuring Customer Experience, and Virtual Agents.

Internet Statistics Compendium
E-consultancy's comprehensive guide includes proprietary and third-party data from around the world, which can be used in pitches and presentations. Regularly updated. A great time-saver.
 

Online Customer Service Suppliers

Below are the companies featured in our Online Customer Service Solutions Buyer's Guide 2007. Click on the links to run a search of the site to find out more about them.

Creative Virtual, InQuira, InstantService, KANA, LivePerson, Microsoft, Parker Software, RightNow, Synthetix, Talisma, Transversal, Trinicom

Events: Online Customer Service

Please check our events section for events that we have coming up. You can also search E-consultancy’s Calendar of UK Online Marketing Events on Online Customer Service.

Other Online Customer Service Resources

Coming soon.
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