Your search on "
serco usability services" produced
12 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Travel Website Benchmarks 2007, 3 Sep 2007
Organisation: E-consultancy, Price: Paid-for
Description: This Report has been compiled to give those responsible for operating and building websites in the travel sector an insight into global best practice.
By taking elements of tourism-related Customer Experience Benchmarks and bringing examples of best practice from current websites, this report should stimulate ideas on how a website can be adapted to provide a better Customer Experience.
No reader is likely to agree with all the opinions contained in this report but its value will be in initiating a discussion about what best practice is from the customer’s perspective.
The Customer Experience Benchmarks covered in this report include:
• Travel Agent Customer Experience Benchmarks (830+ Criteria)
• Airline Customer Experience Benchmarks (640+ Criteria)
• Car Rental Customer Ex.....
1.
Making mobile TV a success: what current services do right and wrong, 24 May 2006
... what current services do right and wrong Serco Usability Services has ... development of mobile TV services involves unique user research and usability challenges ... technologies to provide products and services that are both usable and useful ... current services measuring up? On 21st June 2006 Serco Usability Services ...
3.
UK usability market worth more than £200 million by end of 2008, 23 June 2008
... UK usability market worth more than £200 million by end of 2008 The UK ... 200 million by end of 2008 The UK Usability market will grow by an estimated ... commitment within organisations towards usability and user experience, according ... according to E-consultancy’s 2008 Usability and Accessibility Buyer’s ...
4.
Usability & accessibility market worth £115m in 2005, 23 February 2006
... Usability & accessibility market worth £115m in 2005 *** Increased understanding ... understanding of commercial benefits of usability and accessibility to boost ... 23 February 2006: The combined UK Usability and Accessibility markets ... according to E-consultancy’s 2006 Usability & Accessibility Buyer’s Guide ...
5.
User Experience Alliance celebrate World Usability Day, 10 November 2006
... Experience Alliance celebrate World Usability Day London, United Kingdom ... Alliance and its partners will mark World Usability Day by conducting the world ... 2nd annual World Usability Day, an initiative of the Usability Professionals ... whose purpose it to raise awareness of usability engineering and user-centred ...
1.
List of UK Usability and Accessibility Companies for Buyer's Guide, Internet Marketing Forum, ljshaw, 7 Jul 06
... List of UK Usability and Accessibility Companies for Buyer's Guide List ... Companies for Buyer's Guide List of UK Usability and Accessibility Companies ... the suppliers of automated testing services in this area, SiteMorse / Watchfire ... first Buyer’s Guide of the year, on Usability and Accessibility and have ...
1.
System Concepts, Strand, London
Areas of Expertise: Consultancy and training in all aspects of usability and accessibility, including expert reviews, audits, capturing requirements, design, testing, standards and guidelines.....
Clients: Abbey, Avon, Nationwide, HP
2.
JKD, 1-45 Durham Street, North East
Areas of Expertise: Application development, content management system, design & branding, usability and accessibility, knowledge management, consultancy......
Clients: British Council, British Red Cross, University of London, Activ Publishing
3.
Serco Usability Services, Holborn, London
Areas of Expertise: User Experience and Usability
Innovation Services
Games Research.....
Clients: AKQA, Allen & Overy, Arts Council of England, Barclays
4.
North Square Interactive, West Dulwich, London
... Nephew PLC Ryanair Finnair BUPA Serco Group PLC WS Atkins PLC Cobham ... Website evaluation and consultancy services, Website Auditing, Accessibility ... Accessibility Evaluations, Usability testing, E-commerce usability, User experience ... website evaluation, web usability, web site, audits, audit, usability testing ...
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