Your search on "
self-service online" produced
125 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Collaborative Reporting Architecture
Organisation: Actuate Corporation,
Price: Free
... s most demanding Customer
Self-
Service and
Online Channel applications ... statement generation to sophisticated
online account information management ...
3.
The Role of Extranets in Enterprise Networks
Organisation: Akamai Technologies,
Price: Free
... rush to confirm that extranets boost
service efficiency, reach, and effectiveness ... of executing business transactions
online, when compared to handling them ... a third of participants noted that
online costs were only half of offline ... while nearly forty percent said that
online costs were one-third to one-fifth ...
4.
Akamai Application Performance Services for the Manufacturing Industry
Organisation: Akamai Technologies,
Price: Free
... personalities. They're the ultimate B2B
online channel, with high-function ... applications for brand-building and
self service. To succeed in both roles ... guarantees every consumer an optimal
online experience. 0kb HTML ...
5.
Driving Self Service Adoption
Organisation: Parature, Inc.,
Price: Free
... Driving
Self Service Adoption Parature, Inc. Do your support reps rely ... processes? Would you prefer clients use
online support options, rather then ... support options, rather then calling your
service desk? <p/>Companies can make ... Companies can make huge investments in
self service support solutions. However ...
7.
Realizing the Full Value of eSupport
Organisation: Hewlett-Packard Company,
Price: Free
... and call centers. Establishing
self-
service support as the norm to ... behavior are also necessary. <p></p>
Online tools that provide employees ... Create a realistic ROI model of e-
service adoption</li> </ul> ...
1.
10 tips on improving online customer service, 15 November 2007
... 10 tips on improving online customer service We're big on the subject ... and take the pressure off customer service staff. - Allow customers ... may dislike having to call customer service departments, so provide them ... the busiest time of year, and online customer service departments may be dealing ...
2.
Q&A: Royal Mail's Stephen Mitchell on online customer service, 12 August 2008
... Mail's Stephen Mitchell on online customer service ------------------ ... themselves online. We think that improving customer service online is ... key. Previously, we had a very static service and wanted to improve it by ... we try to answer as much as possible online, we also think it's important ...
3.
Online shoppers want more information, 29 May 2007
... Online shoppers want more information One interesting stat from the survey ... process would be helpful when shopping online, and 42% wanted to be able to ... criticised for failing to provide ( online self-service for customers. A study ... were providing acceptable customer self-service solutions. Further ...
4.
Punters let down by online gambling sites, 27 November 2006
... Punters let down by online gambling sites UK online gambling industry ... adequate customer service Monday 27th November– Online gambling is ... An independent audit, by customer service specialist Talisma, of the 100 ... Talisma, of the 100 most popular UK online gambling sites has revealed that ...
5.
Transversal delivers the answers to TV Licence questions online, 12 May 2008
... online Transversal and Capita improve the service for TV Licensing's ... Licensing, a new website service that aims to improve the online customer experience ... directly asking a person. The service allows customers who prefer ... allows customers who prefer to interact online to find the information they ...
6.
Bumper Christmas expected for online customer service, 30 October 2006
... Bumper Christmas expected for online customer service With the increase in ... increase in broadband penetration and ( online sales continuing to rise last ... tailers. Many customers will shopping online for the first time this year ... that retailer again. Good online customer service can be beneficial to ...
7.
Firms' email response times 'getting worse', 6 December 2007
... Transversal, looked at the different customer service channels of 100 major UK firms ... unable to answer 60% of consumer queries online. - Grocery and electronics ... 10 tips on improving online customer service Related research: ...
1.
Customer service online versus offline, Internet Marketing Forum, DenisK, 12 Aug 08
... Customer service online versus offline Customer service online versus offline ... be based on statistics for comparing online vs offline actions/activities ... classify it as "initial contact made online / or offline" and that way see ... who first went on the site, did the self-service stuff, but then decided ...
2.
How do you measure the effectivenes of your websites?, Internet Marketing Forum, JonParsons, yesterday at 07:13
... covering websites, email, social media and online shops) and would be interested ... possible measures such as: • Income online divided by all visitor numbers ... Percentage of online to offline income to give an overall online revenue ... increase of supporters that have an online relationship with us. • Increase ...
3.
Customer service online versus offline, Internet Marketing Forum, DeriJones, 22 Aug 08
... Customer service online versus offline Customer service online versus offline ... course! When a company first offers online purchasing, you would create ... new functions online to allow self-service. So these new self-service ... effect can reduce the take-up of new self-service features. And even cause ...
4.
Customer service online versus offline, Internet Marketing Forum, JosinevandeNobelen, 14 Aug 08
... Customer service online versus offline Customer service online versus offline ... that you can not compare calls with online visits. As Denis said, I can ... way to compare call activities with online activities, like filling out ... a conversion of x% to fill out the onlineform and a drop of x% to change ...
5.
Customer service online versus offline, Internet Marketing Forum, JosinevandeNobelen, 12 Aug 08
... versus offline Customer service online versus offline Hi all, In the ... that more customers help themselves online instead of offline (= call) in ... Are unique visitors or active online users equal to the amount of ...
6.
Customer service online versus offline, Internet Marketing Forum, nickwilson, 14 Aug 08
... Customer service online versus offline Customer service online versus offline ... and certainly I suspect that online customer service works better in some ... sectors than in others. We produce online virtual assistant solutions and ... the scale of the introduction of self service plays a big factor in what ...
7.
Customer service online versus offline, Internet Marketing Forum, chrisl, 12 Aug 08
... Customer service online versus offline Customer service online versus offline ... possible upside for yours. Customer service centres are a very labour-intensive ... to process a customer service call offline, versus a self-service tool on ...
1.
Web Gravity, London
Areas of Expertise: Search Engine Optimisation (SEO), Pay Per Click Management, Trusted Feed Solutions, SEO & PPC On Site Training, Link Building Solutions, IQ Web Gravity Analytics & Report Tracking Solutions, Online Marketing Consultancy......
Clients: Sample of Search Clients include:, AVIS, easyJet, Teletext Holidays
2.
PureGenie, Greenwich, London
Areas of Expertise: Recruitment for the online travel industry.....
Clients: EasyJet, Expedia, Lonely Planet, Opodo
3.
Sharedbase Ltd, Elvanfoot, Scotland
... Borders Forum for Councils of Voluntary Service Careers Scotland NHS Borders ... Sharedbase is a leading provider of online community, e-learning and content ... organisations. Everything you need to run an online community or e-learning area ... expertise lies in building successful online communities with diverse goals ...
4.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
5.
Transversal, Cambridge, South East
... University Milton Keynes Emergency Service 01223 723 388 Transversal, founded ... organisations to achieve key sales, customer service and efficiency goals. Transversal ... goals. Transversal's flagship service, Metafaq, enables organisations ... enables organisations to increase online sales and reduce the volume of ...
6.
InQuira, Unit 302, London
... service, online and through assisted service channels, across marketing, sales ... interaction channels. Online Customer Service, Web Self-Service, Knowledge ... E1 7NJ , Web Measurement and Analytics, Online Customer Service ...
7.
ON24, 80-110 New Oxford Street, London
... and events (conferences, exhibitions) online to increase the audience or produce ... produce stand-alone audio and/or video online events. Events can be live and ... and video podcasts supplement your online activities and give your audience ... platform can be used on a full service or self-service basis. ON24's registration ...
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