Your search on "
online customer support" produced
435 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Akamai Dynamic Site Solution for the Hotel and Travel Industry
Organisation: Akamai Technologies,
Price: Free
... balance the promise and profit of the
online channel with its risks and burdens ... experience that increases your
online bookings, builds
customer loyalty, ... requirements for massive reach to
support worldwide
customer demands and the use ... use of an extended infrastructure to
support widely varying traffic on demand ...
3.
Using Strategic Surveys to Accelerate the Customer Feedback Process
Organisation: Parature, Inc.,
Price: Free
... Strategic Surveys to Accelerate the
Customer Feedback Process Parature, ... Parature through their
online research of
customer support software solutions ... surveying process to solicit and manage
customer feedback with a future focus ...
4.
The Role of Extranets in Enterprise Networks
Organisation: Akamai Technologies,
Price: Free
... provide good performance for all users-
customers, suppliers, partners, and ... productivity, higher revenues, and lower
support costs. <p></p> The key highlights ... translates directly into satisfied
customers. Study participants rush to ... and effectiveness, as well as user
support. The most notable improvement ...
6.
What Every HR Manager Needs to Know about Online Benefits Enrollment
Organisation: Sage Abra,
Price: Free
... Every HR Manager Needs to Know about
Online Benefits Enrollment Sage Abra ... When selecting and deploying an
online benefits enrollment solution ... business solutions and world-class
customer support. Sage Abra has been the ... years. Sage Abra's software is
supported by a nationwide network of ...
7.
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
Organisation: Parature, Inc.,
Price: Free
... The Top Ten Mistakes
Customer Support Teams Make and How to Avoid Them ... the most common mistakes made by
customer support teams, provides insights ... 45;to-use, fully integrated
online software enables these organizations ... enables these organizations to exceed
customer expectations, maintain ...
8.
High Performance, Cost Effective Solutions for eCommerce
Organisation: Azul Systems, Inc,
Price: Free
... and thriving in today's competitive
online retailing world is not getting ... are pushed to constantly improve the
customer experience by providing richer ... that scales eCommerce applications to
support more advanced end-user functionality ...
2.
Pulse Train win RedEye online survey contract, 21 November 2007
... Pulse Train win RedEye online survey contract Pulse Train has been selected ... behavioural specialists RedEye with its online survey software and analytics ... to support the increasing demand for two-way online communication with customers ... developments alongside mechanisms to support customer comments to improve brand ...
3.
Charging for services back in vogue, 29 October 2008
... vogue Having run a number of paid online services over the years, I can ... reality is that launching a successful online business that is built on a paid ... challenging as building a successful ad-supported business. Here are three ... this right. - You have to provide support. When somebody pays you for ...
4.
Audit checklist - best practice in managing digital channels, 26 March 2008
... markets and product categories now to support business goals in terms of sales ... cost of acquisition, profitability and customer loyalty? Step 3. Brand alignment ... channels and website functionality can support traditional brand values but ... enhance the brand through development of online value propositions (OVPs). ...
5.
Easily.co.uk adopts Talisma to enhance online customer service, 19 February 2007
... co.uk adopts Talisma to enhance online customer service London, UK – 19th ... Corporation ( , the leading provider of Customer Interaction Management (CIM ... Easily.co.uk, to enhance online service for its 170,000 customers, by offering ... channel and improved email and chat support. Easily implemented Talisma ...
6.
Sony answers PlayStation 3 customer enquiries with Transversal, 21 March 2007
... PlayStation 3 customer enquiries with Transversal Building online user community ... intelligent web self-service software to support the major launch of its PlayStation ... PlayStation 3 (PS3) on 23 March, by providing customers with fast and accurate answers ... accurate answers to their questions online. Transversal’s Metafaq software ...
7.
Bazaarvoice secures funding to accelerate expansion in UK and Europe in 2008, 30 January 2008
... expansion in UK and Europe in 2008 Online ratings and reviews provider ... Founders Fund Bazaarvoice, the online ratings and reviews provider ... venture capital firm European Founders to support its expansion into the UK and ... and Europe in 2008. Bazaarvoice’s online technology allows retailers to ...
1.
Looking for benchmarking information for Online Shop and Online Customer Care, Internet Marketing Forum, MarkKirby, 9 May 07
... benchmarking information for Online Shop and Online Customer Care Looking for ... benchmarking information for Online Shop and Online Customer Care Hi Mike ... where there is a lack of brand image to support the trust issue. Also, 1 ... of the resourcing of call handling support compared to a completely web ...
2.
Self Service Technologies, Internet Marketing Forum, nickwilson, 29 Jun 08
... material that you should find useful on online customer solutions including interactive ... interactive virtual assistants and online chat solutions, I will put it ... different sectors using advanced online customer self service systems. ... are a couple of recent trends for customer support we've seen recently which ...
3.
Self Service Technologies, Internet Marketing Forum, Evet, 30 Jun 08
... material that you should find useful on online customer solutions including interactive ... interactive virtual assistants and online chat solutions, I will put it ... different sectors using advanced online customer self service systems. ... are a couple of recent trends for customer support we've seen recently which ...
4.
Customer service online versus offline, Internet Marketing Forum, JosinevandeNobelen, 12 Aug 08
... online versus offline Customer service online versus offline Hi all, ... How do you support the story that more customers help themselves online instead ... Are unique visitors or active online users equal to the amount of ...
5.
Online forums and Bulletin Boards - build your own or get off the shelf?, Internet Marketing Forum, Ashley, 18 Jul 06
... Online forums and Bulletin Boards - build your own or get off the shelf ... build your own or get off the shelf? Online forums and Bulletin Boards - ... question we oftern hear with regards to online forums / bulletin boards is whether ... of the most common 'off the shelf' online forums / bulletin boards include ...
6.
Self Service Technologies, Internet Marketing Forum, stephfox, 26 Jun 08
... are a couple of recent trends for customer support we've seen recently which ... style websites: Users support users - often backed up with support representatives ... content management resource within your support team, however. See: 3 ... course, if it's a support mechanism, you need your own support people to ...
7.
Self Service Technologies, Internet Marketing Forum, Evet, 28 Jun 08
... are a couple of recent trends for customer support we've seen recently which ... style websites: Users support users - often backed up with support representatives ... content management resource within your support team, however. See: 3 ... course, if it's a support mechanism, you need your own support people to ...
1.
Web Gravity, London
Areas of Expertise: Search Engine Optimisation (SEO), Pay Per Click Management, Trusted Feed Solutions, SEO & PPC On Site Training, Link Building Solutions, IQ Web Gravity Analytics & Report Tracking Solutions, Online Marketing Consultancy......
Clients: Sample of Search Clients include:, AVIS, easyJet, Teletext Holidays
2.
PureGenie, Greenwich, London
Areas of Expertise: Recruitment for the online travel industry.....
Clients: EasyJet, Expedia, Lonely Planet, Opodo
3.
Aardvark Media Limited, London
... clients deliver outstanding customer experiences online. Our solutions, implemented ... PostGreSQL, Opensource, Unix, Hosting, Support, Documentation, Project Management ... reports, Statistics, Web Reporting, Online customer Service. Solutions for ... specifically bar chains, restaurant chains, online publishers, entertainment guides ...
4.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
5.
iPerceptions, London
Areas of Expertise: Site Analytics & Optimisation, Customer Research.....
Clients: BMW, Dell Computers, General Motors, Hyundai
6.
RightNow Technologies (UK) Ltd, South East
... is a leading provider of Web-based customer service solutions for the Internet ... connected organizations, we offer tools to support Web site operations with fully ... fully automated, online customer service, plus tools for online surveys, ... you to master the art of online service to your customers, transforming ...
7.
ClickCadence, 55 Bryanston Street, London
... development, maintenance and in customer support; improve customer retention; recover ... revenues from failed online transactions; mitigate risk of online fraud and ... the technology has been deployed to support mission critical websites in ... than 50 companies including banks, online retail merchants, investment ...
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