Your search on "
customer service email tools" produced
126 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Email Marketing - Roundtable Briefing, October 2006, 31 Oct 2006
Organisation: E-consultancy, Price: Free
Description: This 10-page briefing is a summary of an E-consultancy roundtable on email marketing (free access).
The document contains a write-up of the discussion, an overview of the UK email market, the latest statistics and a section on useful resources.
Among the topics discussed were: measuring effectiveness of campaigns, list re-engagement, importance of email hierarchy, newsletters, deliverability and future trends.
Attendees included internet marketing experts from the following organisations: Argos, Alchemy Worx, CheetahMail, e-Dialog, ExactTarget, Fidelity, MCC, RedEye, Rocketseed and Signet......
1.
Outsourcing simplified with DMC Software Solutions, 20 November 2008
... with DMC’s TotalCare and Software as a Service. In the current economic ... continues, “TotalCare IT management service helps companies focus on important ... standard to be capable of hosting a Customer Relationship Management (CRM ... DMC have implemented Software as a Service (SaaS) enabling clients to benefit ...
3.
20 ways to delight your customers in 2009, 30 October 2008
... 20 ways to delight your customers in 2009 It seems to me that the winners ... those companies that delight their customers. As such, I have compiled ... resources, but if you want to breed customer loyalty the first step is to ... delight your customers, filed under four areas: strategy, service, user ...
4.
EXACTTARGET UNVEILS INTEGRATION TO MICROSOFT DYNAMICS CRM AT CONVERGENCE 2007, 13 March 2007
... in on-demand email software solutions for permission-based email marketing ... ExactTarget for Microsoft CRM makes customer data actionable, enabling marketers ... deliver and track dynamic email campaigns. All updates to customer profiles and ... guaranteeing a 360-degree view into customer data. “By seamlessly tying ...
5.
Transversal Sales Engine now available for all website search solutions, 17 April 2007
... offers, promotions and information for customers, based on their keyword or ... language searches, in order to improve customer satisfaction and dramatically ... personal banking website. 12 per cent of customers are responding to product ... invested heavily in online search and customer service solutions, but in the majority ...
6.
P&O Ferries embraces Talisma’s advanced email customer service capabilities, 21 May 2007
... Talisma’s advanced email customer service capabilities Talisma Email helps P ... Ferries’ staff to increase speed of customer responses ... Corporation ( , the leading provider of Customer Interaction Management (CIM ... advanced email management software, Talisma Email , to help its customer service ...
7.
Talisma partners with BT Global Services for customer intelligence portfolio, 14 August 2007
... Talisma partners with BT Global Services for customer intelligence portfolio ... Corporation ( , the market leader in Customer Interaction Management (CIM ... Talisma CIM suite as part of the BT Customer Intelligence (CI) proposition ... range of technologies to improve the customer experience and efficiency. ...
1.
Customer Service: Email Management Tools, Internet Marketing Forum, DenisK, 20 Sep 08
... Customer Service: Email Management Tools Customer Service: Email Management ... with me (currently travelling). But email me and when i return at the end ...
2.
Customer Service: Email Management Tools, Internet Marketing Forum, TimDeeson, 22 Sep 08
... Customer Service: Email Management Tools Customer Service: Email Management ... very pleased with it. It's a hosted service and pretty user friendly. ... It can handle incoming email as grouped per email address so you can ... issues together and it will encourage customers to work within the 'ticket ...
3.
Customer Service: Email Management Tools, Internet Marketing Forum, joem, 19 Sep 08
... Tools Customer Service: Email Management Tools I am looking for an improved ... streaming, and we like the software as a service model where we don't have to ... threads, it does not identify that a customer may have tried twice or more ... response times are slower, frustrated customers might (i) enquire where there ...
4.
Customer Service: Email Management Tools, Internet Marketing Forum, nickwilson, 20 Sep 08
... Customer Service: Email Management Tools Customer Service: Email Management ... Exchange etc. It is now avaiable as a service and also, if important to you ... been shown to significantly cut down customers chasing the contact centre ... centre, up to 20% by phone and 50% by email, as well as feed FAQs with a ...
5.
RE: ESPs market share?, Internet Marketing Forum, MikeWeston, 2 Oct 08
... deeper point. You should not consider email on the basis of a single 'event ... consider when thinking about whose emails you admire, is to think about ... organisation who are leading their email recipients through a well considered ... something you don't measure by raw customer count. MW On 13:01 ...
6.
Self Service Technologies, Internet Marketing Forum, stephfox, 26 Jun 08
... Self Service Technologies Self Service Technologies Hi Evet, There are ... There are a couple of recent trends for customer support we've seen recently ... Management systems. Knowledge managment tools require a dedicated content management ... Yes it's a competitive risk, but your customers will appreciate knowing that ...
7.
Self Service Technologies, Internet Marketing Forum, Evet, 28 Jun 08
... Self Service Technologies Self Service Technologies Hi stephfox Loads ... There are a couple of recent trends for customer support we've seen recently ... Management systems. Knowledge managment tools require a dedicated content management ... Yes it's a competitive risk, but your customers will appreciate knowing that ...
1.
Highland Business Research, Inverness, Scotland
Areas of Expertise: Customer intelligence, online research and web measurement, tailored web analytics training, e-business research
Director Vicky Brock is International Committee Co-Chair of the Web Analytics Association.
Highland Business Research was a recent .....
Clients: HP, UHI Millennium Institute, Scottish Executive, VisitScotland
2.
Spring Corporation Ltd, Edinburgh, Scotland
Areas of Expertise: Digital Strategy
Web development
E-commerce
Technical product development
Mobile content delivery
Email marketing
DiTV.....
Clients: Mayridge, Tennent's NI, Our Dynamic Earth, 442 Design
3.
Site Intelligence Ltd, Didcot, Oxon, South East
Areas of Expertise: We are specialists in website visitor analysis and closed-loop email marketing. We offer software systems, services and expert consultancy in visitor intelligence......
Clients: Argos Boots Workthing Expedia, McDonald's Linguaphone The First Resort LloydsTSB Create Services Sporting Index Smile Britannia Building Society B&Q Jobsite Direct Wines
4.
Spider Online, Glasgow, Scotland
... 5 Key points about Spider • 1) Service Delivery • Leading edge technology ... Strong account management and client service • Deliver on time and on budget ... • 3) Technological Skills base • Customer/User centric built websites ... experience • 4) Technical innovation • Email marketing system development ...
5.
Tangent Labs, 32-42 East Road, London
Areas of Expertise: Full Service Digital Marketing. Includes website and e-commerce development bridged with email and SMS campaigns. Bespoke software application including in house developments for internal Marketing tools......
Clients: The Labour Party, SAP, Borders, Harper Collins
6.
Paraspar eCommerce Solutions, Middlesex, South East
Areas of Expertise: eCommerce Solutions, eCommerce Hosting, eCommerce Software, eCommerce Agency, eCommerce Content Management, Catalogue Management, email marketing, search engine marketing, affiliate marketing.
B2C & B2B for mailorder, retail, distribution......
Clients: www.hotelchocolat.com, www.hotelchocolat.co.uk, www.bestdirect.tv, www.jmldirect.com
7.
Responsewave Ltd., London
... campaigns. As a trusted Application Service Provider (ASP), we deliver scalable ... clients to reach their most valuable customer segments. Our approach identifies ... customers within your existing customers and rapidly acquires new valuable ... repeated visits and recruiting new customers within a matter of days - ...
1.
B2B Digital Marketing Conference, 4 Nov 2008
Description: In a climate of increasing economic uncertainty, it is vital for businesses to be able to acquire new customers and grow whilst reducing costs. Our one day B2B Digital Marketing Conference aims to sho.....
Search
Login